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Nelson Mazda Cool Springs

Franklin, TN

4.3
1,491 Reviews
We'll make a believer out of you!
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7104 S Springs Dr

Franklin, TN

37067

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Showing 1,491 reviews

July 11, 2021

The customer service at Nelson Mazda is fantastic. They helped me find the perfect car and walked me through every step with no pressure and I’m very happy with my decision. More

by e.lawson96
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Day
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Singelmann
Jul 11, 2021 -

Nelson Mazda Cool Springs responded

Thanks for your feedback on your recent visit to Nelson Mazda Cool Springs. I'm glad to hear that Adam, Jacob and our team were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

July 10, 2021

Bria was a pleasure to work with beginning with my phone call inquiry about a car followed by my arrival and time at the dealership in purchasing a car. Bria is very professional and customer service-outs More

by Sharonplunkett42
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chaz Garrett, Cameron Busby, Bria Tate
Jul 10, 2021 -

Nelson Mazda Cool Springs responded

Thank you so much, Sharon, for your excellent review! We are so glad that Bria and our team had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else.

July 09, 2021

Great experience at Nelson Mazda. Bria was great to work with, was very informative about the whole process and helped me find the car i was looking for without any issues and all the paperwork was done in More

by cdalby79
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bria Tate
Jul 09, 2021 -

Nelson Mazda Cool Springs responded

Thank you so much for your wonderful review! We are thrilled that Bria and the team had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Nelson Mazda Cool Springs!

July 06, 2021

Staff was very courteous. Car service was very efficient. All of my questions were answered to my satisfaction. Work completed in a timely and efficient manner. More

by MARGIEDAVIS
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cristian Hardin
Jul 06, 2021 -

Nelson Mazda Cool Springs responded

Thank you, Margie, it's great to hear that our team provided you with excellent customer service. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nelson Mazda Cool Springs!

July 04, 2021

Mostly a positive experience. They seemed to have trouble getting timely quotes from their parts department and so it took quite a while to tell me wat it would cost to do repairs on my Miata. Otherwise good More

by jdonahoe0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cristian Hardin
Jul 05, 2021 -

Nelson Mazda Cool Springs responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 04, 2021

Super atmosphere. No hard sell...Very polite and very Super atmosphere. No hard sell... Very polite and very kind. More

by cherylr0928
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Hostetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bria Tate
Jul 05, 2021 -

Nelson Mazda Cool Springs responded

Thank you for taking the time to write this review, Cheryl! Our customers are our top priority and your feedback is greatly appreciated. All of us at Nelson Mazda Cool Springs are glad to have you as a customer.

July 02, 2021

Always professional, courteous and helpful. Jake was willing to go the extra mile to find the vehicle we wanted. We enjoyed the process with him. More

by nicklong0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Mountsier, Pete Lasalandra, Jacob Singelmann
Jul 02, 2021 -

Nelson Mazda Cool Springs responded

Nick, thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Jake and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

June 30, 2021

Amazing love how he went through each step of what was being done on video More

by halliejf41
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darrell Haskins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2021 -

Nelson Mazda Cool Springs responded

Hallie, we appreciate your business and our team looks forward to serving you again soon!

Jul 01, 2021 -

halliejf41 responded

Thank you so much

June 30, 2021

I love everything about Nelson Mazda . They are very trustworthy and that’s hard to find these days . Thank you for that Cynthia L.e More

by Cynthia.lewey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Catilyn
Jul 01, 2021 -

Nelson Mazda Cool Springs responded

Thank you, Cynthia, for choosing Nelson Mazda Cool Springs, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 29, 2021

always good! don't be ridiculous about needing 25 words minimum.... you want me to use superlatives? ok, it is always superlative service... so there More

by mmpwyo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cristian Hardin
Jun 29, 2021 -

Nelson Mazda Cool Springs responded

Thanks for the 5-star rating based on your recent visit to Nelson Mazda Cool Springs. We appreciate your business and hope to see you again soon!

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