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Nelson Mazda Cool Springs

Franklin, TN

4.3
1,491 Reviews
We'll make a believer out of you!
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7104 S Springs Dr

Franklin, TN

37067

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Showing 1,491 reviews

October 23, 2012

I was not originally looking to buy a Mazda, but we met Rich and decided to take a look. He wanted to make sure we got the right vehicle for our needs and even wants, with non of the typical car salesman p More

by Wilsonea81
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 24, 2012 -

Nelson Mazda Cool Springs responded

Rich is thrilled that you enjoyed your experience with him. Thank you for taking the time to let everyone know about your experience as well as becoming a member of our family. We hope to meet your automotive needs for years to come.

October 08, 2012

I recently bought a Mazda3 from J.J. and couldn't be more pleased with the service. It was low pressure from the moment I walked into the dealership till the moment I left in my new car. J.J and the staff.th More

by jmeyer41
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 23, 2012 -

Nelson Mazda Cool Springs responded

Thank you for taking the time to share your experience with us. We thank you for becoming a part of the Mazda of Cool Springs family. Please let us know if there is ever anything that we can do to help you in the future. I am certain JJ will appreciates the great review! Thank you again from the staff at Mazda of Cool Springs.

October 07, 2012

good dealer great service and would recommend mazda of cool springs and salesman Rich Biggs. They were very nice and straight forward about the price More

by amy.sabia.16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Biggs
Oct 23, 2012 -

Nelson Mazda Cool Springs responded

Thank you so much for taking the time to let everyone know about your experience! Rich is thrilled that you enjoyed your time with us. Thank you for being a part of our family!

October 06, 2012

I bought a new Mazda 3 hatchback at Cool Springs from Craig F. on 9/22/12 and it was a fun and pleasant experience. The last time I bought a new car was 1994 and I'd been looking off and on for a new ca More

by illuszun
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig F.
Oct 24, 2012 -

Nelson Mazda Cool Springs responded

Thank you for letting us know about your experience! Craig and the entire team are excited that you enjoyed your experience with us and are enjoying your new Mazda3. Craig wants you to know that you are welcome to stop by anytime for a couple good laughs. We thank you for becoming a part of our family.

September 15, 2012

BUYER BEWARE - About a year ago, I received a letter in the mail from an address in Florida that had a Mazda logo on the envelope. I opened the envelope and inside was a letter from Mazda of Cool Springs o More

by mazdaofcoolspringssu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Salesman, Sales Manager, General Manager
Nov 16, 2012 -

Nelson Mazda Cool Springs responded

We apologize for your experience. Our dealership is under different management and makes every effort to meet and exceed our customer's expectations. If there is anything that we may do to help you, please let us know.

September 14, 2012

In the last 2 years I have bought 2 new cars from them. 2 times they were the one that gave me the best deal. Last time it took me less that 2 hours to buy the new car (Craig Francis made it very quick for u More

by reticulum12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Francis and J.J. Parsons
Oct 04, 2012 -

Nelson Mazda Cool Springs responded

Craig, J.J., and our entire staff thank you for your trust in us to assist you with your vehicle needs. We are so glad that your children enjoy our Legos! Please let us know if there is ever anything that we can do for you!

August 24, 2012

I recenlty purchased a Mazda6 from JJ Parsons at Cool Springs Mazda. What a great experience. THe first time I felt like I really was gettign a great deal from an auto dealership without the pressure o More

by brian.cooney.54540
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
J.J. Parsons
August 18, 2012

My family just bought 2 Mazda 3s. Excellent experience. No pressure at all and everyone was helpful. David Anderson was our sales associate. Great person and great job. Thanks. Bill More

by bill.raines.509
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Anderson
July 26, 2012

I recently bought a 2012 Mazda3 s Touring from Craig Francis at Mazda of Cool Springs. Craig and his senior Sales Manager, Joe, were great to deal with. Everything was straight forward. There was nothin More

by brucefidler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Francis
June 02, 2012

I had never considered a Mazda before, but I went to this dealership because my son recommended them. Although I was not looking to actually buy, the Sales team was friendly, knowledgeable and let me take m More

by bassdude
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Francis
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