Nelson Mazda Cool Springs

Staff was very friendly and helpful. The salesman that worked with me, Jonathan, was very kind and personable making the whole process easy and comfortable. I did not feel pressured at any time and knew t worked with me, Jonathan, was very kind and personable making the whole process easy and comfortable. I did not feel pressured at any time and knew the staff was there to help with any advice or information I might need. I had a very tight budget and they were willing to work with me on the price and got my monthly payments down to an amount I could afford. Overall a great experience and I would highly recommend this dealership to anyone! More

Currently advertising a Black 2012 Toyota Avalon Limited with a whole host of options such as: Heated and cooled seats: Not actually on the car. HID lights: Not actually on the car. Power sunscreen for with a whole host of options such as: Heated and cooled seats: Not actually on the car. HID lights: Not actually on the car. Power sunscreen for back window: Not actually on the car. Rain sensors: Not actually on the car. 8 way passenger seat: Not actually on the car, and many other things as well. When I test drove the vehicle, I asked the salesman and his manager about the missing features to which they had no explanation. They apologized for misrepresenting the car and yet 4 days later it is still here on the internet doing the same thing, attracting other un-expecting customers into driving 30 or more miles out of their way to see a car that this dealer knowingly is MISREPRESENTING. they should have their dealership license removed. I believe this is completely unethical and underhanded. I am not a lawyer but it is probably even illegal. I would NEVER buy a car from such shady folks. I see they have now added a line at the bottom in fine print to read: *see description above for actual features of this vehicle. The before mentioned features are listed above. SAD, SAD, SAD! More

AWESOME! they were the best i have ever bought a car AWESOME! they were the best i have ever bought a car from! we thought we would not get in our budget but they made it happen! test drove 3 differ AWESOME! they were the best i have ever bought a car from! we thought we would not get in our budget but they made it happen! test drove 3 different cars and they were so patient with us! Aaron Gray is your man! And the COO Chad Curster is so friendly he dealt personally with us and made it happen! Will send everyone to them! More

They were both very friendly and professional. Eager to answer any questions every step of the way!I Would highly recommend! Stayed late to make sure everything was complete and everyone was happy! answer any questions every step of the way!I Would highly recommend! Stayed late to make sure everything was complete and everyone was happy! More

Josh Green was awesome! Arranged to purchase my vehicle from 200 miles away! After driving to the dealership, we were pleasantly surprised to get the deal that we were assured over the phone!! Josh was a from 200 miles away! After driving to the dealership, we were pleasantly surprised to get the deal that we were assured over the phone!! Josh was amazing and everyone there was very friendly! I would definately recommend them to anyone! More

My husband and I went to look at a Fav4 that they has listed. The salesman, the manager, and the finance person were great! Best car buying experience to date. It was great. I highly recommend this deale listed. The salesman, the manager, and the finance person were great! Best car buying experience to date. It was great. I highly recommend this dealership. More

My husband and I had a great experience with the team at Nelson Mazda in Cool Springs. They were very attentive to our needs and seemed to be more concerned about finding a good fit for us rather than just Nelson Mazda in Cool Springs. They were very attentive to our needs and seemed to be more concerned about finding a good fit for us rather than just selling us a car. Jonathan provided great customer service and followed up with us a number of times during our week-long decision making process. They were very patient with us and took us on a number of test drives despite it being cold/dark/late at night. We love our CX-9, really enjoyed the experience (as much as you can possibly enjoy forking over $32k for a car :)) and have no doubt that they will have our business in the future. More

I was looking to buy a new car and have been a long time Toyota Corolla man. I wanted to see what Toyota, Honda, and Mazda had to offer so I went test-driving the Corolla, Civic, and the Mazda 3. I was no Toyota Corolla man. I wanted to see what Toyota, Honda, and Mazda had to offer so I went test-driving the Corolla, Civic, and the Mazda 3. I was not happy with the dealerships at Toyota and Honda for pricing and not sure about the new Corolla CVT trans. I test drove the Mazda 3 and liked the performance and handling. I started out on line and found the 2013 Mazda 3 I wanted White I GT with black interior but it was out of state. I was ready to drive 300 miles to go get the car because its what I wanted and the price could not be beat. I went to Nelson Mazda in Cool Springs to look at a car they had on their lot. I was greeted buy Jonathan and right off the bat I knew this was not your normal dealership that is just out to sell a car and make money. We went on the zoom zoom drive that took you on hills, curves and on the highway. This test drive shows you how a car will handle on all road conditions. I like the car but it was not what I wanted. Jonathan evolved his sales manage Kyle and they looked for the exact car I wanted. They not only found the car I wanted they would go get it and match the price on the car out of state. I bought the car from Nelson and at the end they not only sold me a car they developed a relationship. So if you want to buy a new or used car go see Jonathan and Kyle at Cool Springs Mazda. More

Jonathan was very welcoming and knowledgeable about the Mazda 3 that I bought. The test drive was great and the financing part went very smoothly! I was probably in and out in a brand new car in less than Mazda 3 that I bought. The test drive was great and the financing part went very smoothly! I was probably in and out in a brand new car in less than 1 and 1/2 hours! I even received a follow up call and email from Jonathan wanting to know if I had any questions about my new car. Great experience all around. I would definitely recommend this dealer and Jonathan to anyone looking to buy a Mazda!!! More

We had a good experience here, both Jonathan and Josh are great sales guys, patient with our questions, friendly, and allowed us multiple test drives. Also, they have a really good test drive route, not just great sales guys, patient with our questions, friendly, and allowed us multiple test drives. Also, they have a really good test drive route, not just around the block and back. The only thing I didn't enjoy was the sort of hard-sell on the extra vehicle coverage and paint treatment during the financial contract discussion. I know that most dealers do this, it is not unique to Nelson, you just have to endure it. But that was a small part of the experience, overall, I thought it was much better than most other dealers I have dealt with. More