Nelson Mazda Cool Springs

Real, everyday people sell for mazda I was able to work with three different sales people at two different mazda's. Each one of them truely cared about getting me into a car I loved. I fe I was able to work with three different sales people at two different mazda's. Each one of them truely cared about getting me into a car I loved. I felt like I was talking to people that had been in my position before not just born salesmen that knew how to talk a car up. Even after buying the car and needing some repairs going to the dealership was always a good experience. They remembered my name and kept my agenda first. More

#EndofRainbow After searching online for over a month, I finally found the newest member of our 'car' family. I appreciate the extra care Nelson Mazda showed our F After searching online for over a month, I finally found the newest member of our 'car' family. I appreciate the extra care Nelson Mazda showed our Family. Thanks More

Honest and best quality of customer service I've ever seen! I have been car shopping for 12 days by myself because my husband's job is very time consuming and I needed a car fast. I had been through some REALLY I have been car shopping for 12 days by myself because my husband's job is very time consuming and I needed a car fast. I had been through some REALLY bad dealers and car salesmen trying to pressure me into buying fast (even one that had oil in the anti-freeze!). Well, I had almost gave up until Saturday evening, my husband had two hours before closing time at Nelson Mazda and we rushed out there. Josh was at the door, we told him which car we were looking for, and he grabbed the keys to take it for a drive. He was so honest with us and laid back, there was NO pressure at all. The car we went there to look at ended up not being the right fit, and he really did his work with asking what all was important in my vehicle search. He showed us a few more options and then we took a test drive with one that I would have never thought to be on my list! It actually was the best one I had driven all week, GREAT price, and the whole time, Josh never once pressured us into making a decision that evening. He actually ended up telling us to take it home, think about it over the weekend and then just come back Monday morning when we could. Of course my husband couldn't come Monday because of work, and I ended up having our 2 yr old son with us. He made the entire transaction so easy (especially since I had a kid asleep in my lap the whole time!). I had to leave the car for some minor service repairs and Josh arranged for a rental so I could get my little man home. He filled it up with gas for me, since home wasn't close-by, put my son's car seat in the rental, and even emptied out my cup holder of change and hand sanitizer into the rental car just in case I needed it! It's the little things that make me smile, and he sure did do a great job of taking care of us! I will definitely keep Josh's card handy, and would recommend anyone car shopping to just save their time (AND MONEY) and go to Nelson Mazda of Cool Springs! Thanks you guys, really appreciate it!!! More

Most amazing car buying experience ever! We were in a unique buying situation they all stepped up and helped make it easy! Nice, honest, and helpful! We basically bought the car after seein We were in a unique buying situation they all stepped up and helped make it easy! Nice, honest, and helpful! We basically bought the car after seeing it online. When we arrived, the paperwork was ready and we completed the process in less than one hour. We have never been treated with so much respect at a dealership anywhere. Jonathan finished up the paperwork and was efficient and very nice as well. Thank you to the entire team for making this experience so simple and accurate. More

Low Stress, Fun Car Buying I'll admit two things; I'm a car nut, and I tend to strongly dislike the car buying experience. When my wife and I rolled into Nelson Mazda's Cool Spr I'll admit two things; I'm a car nut, and I tend to strongly dislike the car buying experience. When my wife and I rolled into Nelson Mazda's Cool Springs location with the intention of replacing our SUV with a smaller vehicle, we were greeted by salesman Aaron Gray. From the instant he approached us I could tell he was not going to be the kind of person that usually makes us so averse to the car buying experience. He was genuine, personable, and knowledgeable without seeming like he was disconnectedly reciting specs from the product manuals. I had many questions and tend to be very spirited when it comes to car conversation, and Aaron was just as enthusiastic in his responses. This was the case all the way through our several trips out to Cool Springs before buying the 2014 Mazda6 GT that we ended up with. It's nice to work with someone who just 'gets it'. When it came to dealing with the sales managers (my least favorite part - no offense to them), I did get a bit of the typical push back (they're in the business of selling cars), but I ultimately felt like we got a fair deal on a 'loaded' car, and it included a lifetime powertrain warranty, which is now a standard item offered by Nelson Mazda. This is our third Mazda in a row, and I couldn't more highly recommend the brand, Nelson Mazda Cool Springs, or working with Aaron Gray. More

Great Customer Service I was referred to Nelson Mazda by a friend and was told I would be taken care of. Boy, I was blown away by the Aaron Gray who helped me purchase my Ma I was referred to Nelson Mazda by a friend and was told I would be taken care of. Boy, I was blown away by the Aaron Gray who helped me purchase my Mazda 3. He was wonderful to deal with along with his boss Matt Ryan who did a great job of getting me a great rate on my loan. I have already referred someone to this dealership and will continue to do so. When I make my next purchase, I will be going back to Nelson Mazda in Cool Springs, TN More

Jonathan & the whole sales team were professional, genuine & quick. At first I didn't think I would be able to get a vehicle, but they took the time to find a lender & get me what I needed. I couldn't genuine & quick. At first I didn't think I would be able to get a vehicle, but they took the time to find a lender & get me what I needed. I couldn't be happier with my new Mazda 3. I WILL be recommending them specifically to all my friends and family and Nelson Mazda of Cool Springs will have my business again when I need another vehicle. THANK YOU! More

Patrick helped me from the second I walked in the door. He was efficient, responsive, answered any questions I had and had a smile on his face. I would recommend this dealership to my friends and family. I He was efficient, responsive, answered any questions I had and had a smile on his face. I would recommend this dealership to my friends and family. I was treated with kindness and respect and was out of the door quickly with my newly purchased vehicle. More

I would highly recommend this dealership over any of the others in the area. Zero pressure with great customer service. Walked away with a nice Jetta. others in the area. Zero pressure with great customer service. Walked away with a nice Jetta. More

I was really impressed with my experience at this dealership. Buying a car can be a daunting task, but it is nice to have someone helping you find what you need without trying to pull a scam just to dealership. Buying a car can be a daunting task, but it is nice to have someone helping you find what you need without trying to pull a scam just to get your money. Honesty and integrity is something lacking in a lot of business nowadays, so I feel fortunate to have run into Scott at Nelson while searching for the best "bang for the buck" I could find on a slightly used luxury vehicle. He really pulled though, even coordinating with me after close, to make sure that I could get the car I wanted the following morning. If you have had bad experiences with dealerships before, I feel your pain, but Nelson is one you can trust. More