Nelson Mazda Cool Springs

Top Notch Customer Service / Relaxed Buying Experience I recently purchased a used vehicle from Nelson Mazda's Cassie McCabe. I live 3+ hours away from this dealership. She went out of her way to provide m I recently purchased a used vehicle from Nelson Mazda's Cassie McCabe. I live 3+ hours away from this dealership. She went out of her way to provide me with all of the information and photos I desired. I made 90% of my buying decision based on Cassie's superior level of service. I had other dealerships and other vehicles to choose from, but Cassie locked the deal. Highly recommended! Worth the drive! More

"As Good As It Gets" My wife and I could not decide between a Legacy and Mazda 6 until we walked unto this lot. JP Carter greeted us, told us in detail about the car's te My wife and I could not decide between a Legacy and Mazda 6 until we walked unto this lot. JP Carter greeted us, told us in detail about the car's technology package. Showed us how to set up Bluetooth with iPhone and how it worked. He was very patient and knowledgeable. I drove it and it was a done deal. My wife wanted a gray instead of white. Patrick, sales manager found us one and had it delivered to his lot with no charge. The lifetime drivetrain warranty and the sporty feel of the car and both Patrick and JP is why we are happy customers! More

"Great Experience"! I test drove several cars before deciding on a Mazda. When I walked into Nelson Mazda I was greeted with friendly and professional staff! I test dr I test drove several cars before deciding on a Mazda. When I walked into Nelson Mazda I was greeted with friendly and professional staff! I test drove a Mazda6 with Ty and we had a great discussion on what my needs were. I let him know I was going to make a decision by the weekend. He did not pressure me and that was such a relief! I called Ty the next morning and let him know my decision. Between Ty and Patrick they were up front, to the point and appreciative of my time and the purchase. I liked all of that! The process was no hassle and they walked me through everything and answered all my questions. I absolutely love my new car and have recommended Nelson Mazda to several friends! Beyond Happy, Janet More

Very Good Experience Jeremy and the sales team made the purchase process fairly seamless. The test drive was specially designed by the dealership so a prospective buyer ca Jeremy and the sales team made the purchase process fairly seamless. The test drive was specially designed by the dealership so a prospective buyer can experience city, rural, hilly, and highway driving. I found the test drive course very helpful in experiencing the vehicle. Mazda seems to be going through a renaissance right now and really is designing top notch vehicles. After my test drive I was sold and purchased a 2016 CX5. Jeremy set up the navigation, programmed my favorite radio stations, and helped pair my phone to the vehicle. He couldn't have been more helpful. The gentlemen who assisted with the appraisal of my trade in vehicle and with financing the CX5 were equally helpful and very friendly. Overall I had a very good experience at this dealership and purchased a wonderful vehicle. More

Purchased of new car Ty was great to work with, and help me find my new car, with as less stress as possible. Buying a car can be a stressful purchase and Ty made it seem Ty was great to work with, and help me find my new car, with as less stress as possible. Buying a car can be a stressful purchase and Ty made it seem less stressful More

Great! I didn't think I could dote over a dealership, but Its just a great place. Employees are nice, facilities are top notch, and they sell a solid produc I didn't think I could dote over a dealership, but Its just a great place. Employees are nice, facilities are top notch, and they sell a solid product. BY FAR the best dealership in all of Nashville. More

THE absolute BEST car buying experience. EVER! So, my boyfriend and I decided to drive to Cool Springs and look at the Mazda 6 on Saturday (5/9/15). I just wanted to get some information on leasing So, my boyfriend and I decided to drive to Cool Springs and look at the Mazda 6 on Saturday (5/9/15). I just wanted to get some information on leasing. Scott was my salesman, and he was knowledgeable and funny. He laughed at all my jokes and sarcasm. It was great! I felt like I was hanging out with a friend at the car lot. He went over to Patrick and worked some numbers for us to see. All while STILL not pressuring us at all. They totally listened to the fact I wasn't looking to do anything yet. BUT then, Patrick that clever man, gave us a reason to drive away in our new 2015 Mazda 6. He knew the price range I wanted, and no money down (I didn't think they would even get to where I wanted) and he comes out with the perfect price and payment. We had a great time buying this car. Seriously. They were great. Cutting jokes with us and they all just seemed to be genuinely happy to work at Nelson. We even heard stories about Mr. Nelson, and it made me happy to know that this company is like a family, and they extend it on to their customers. I think the best part was, I was indeciseive, and they just rolled with it. Worked with me down to the color. I ultimately didn't get the color I wanted, but I am not at all unhappy about that. I got everything I wanted in the car and some. I can totally link my Pandora to my car y'all! Like WHAT?! It's totally dope! Other than driving it home, today was the first I've driven it since buying it. My boyfriend hogged it all weekend. He totally loves it. More

Great buying experience! Nelson Mazda is where it's at if your in the market for a new Mazda or used vehicle. Everyone is genuinely nice and willing to help out in any way the Nelson Mazda is where it's at if your in the market for a new Mazda or used vehicle. Everyone is genuinely nice and willing to help out in any way they can. More

My Excellent car buying experience I went into Nelson Mazda 3 months prior to buying my dream car and met my salesperson Aaron. He was amazing and showed me all the great features Mazda I went into Nelson Mazda 3 months prior to buying my dream car and met my salesperson Aaron. He was amazing and showed me all the great features Mazda had to offer on their extremely well built cars. I decided that night to hold off and wait on the car I wanted to which Aaron was extremely kind about, which is the reason I came back. When I came back 3 months later I met the other salesperson Cassie. Nelson Mazda knows how to pick great employees because she was incredible as well. The car buying experience was great and when I realized my navigation chip was missing they had the card overnighted to the dealership even though I stressed that it was no big deal. If you want an amazing car, buy a Mazda. If you want an amazing car buying experience, go to nelson Mazda in Cool Springs. More

Best car buying experience I've ever had Everyone in the dealership was friendly and helpful. David Rashaad greeted us as we came on the lot and he set the tone for the whole quality experien Everyone in the dealership was friendly and helpful. David Rashaad greeted us as we came on the lot and he set the tone for the whole quality experience. It was definitely a no pressure environment. The whole team is focused on customer service. Elijah was my salesperson and he was excellent. He patiently answered all my questions. I test drove a Mazda3 and then decided I wanted to try out the CX5 as well. I needed to think about it overnight and he was great about it. The CX5 that I wanted was at another dealership and they picked it up for me and brought it to the Cool Springs location. Josh Green made the business part of it as painless as possible. Justin Irby was fantastic- he installed the accessory that I had ordered and was so helpful answering questions. Very happy with my choice of car and dealership-- Nelson Mazda Cool Springs! More