Nelson Mazda Cool Springs

Great service and experience Cassie McCabe was a pleasure to work with and excellent at helping us as well as being very understanding and patient as we worked through financing. Cassie McCabe was a pleasure to work with and excellent at helping us as well as being very understanding and patient as we worked through financing. Matt Ryan in the financing office was great as well as he was patient as we worked through some things and finally made the purchase a few days after finding the car we wanted. Thank you Nelson Mazda! More

Great customer service We were well looked after by the people who work at this dealership. Cody was especially great to work with as he was not pushy and he explained ever We were well looked after by the people who work at this dealership. Cody was especially great to work with as he was not pushy and he explained everything to us about our new vehicle. More

Wonderful car buying experience! I was in the market for a new car, had researched the Mazda 3, and found one that I wanted online at Nelson. Being an unmarried, young female I dread I was in the market for a new car, had researched the Mazda 3, and found one that I wanted online at Nelson. Being an unmarried, young female I dread going to the car dealership and spent a lot of time mentally preparing myself to go in and deal with typical car dealers... This turned out to be for nothing! From the moment I stepped on the lot I was greeted by warm, genuine smiles and never once felt bullied or coerced. Everyone was so nice and Elijah was a wonderful "product specialist". He never made me feel pressured to even buy a car (though buy it I did and I love it!) After I purchased the car, they were more finicky than I was about the detailing! Do yourself a favor and get a Mazda (research them to find out why!) and go to Nelson Mazda to buy it. You will not regret it! More

The way it should be. I have to say, this experience set the bar. I found a car online at Nelson Mazda I really liked, but live over 200 miles from the dealership. I want I have to say, this experience set the bar. I found a car online at Nelson Mazda I really liked, but live over 200 miles from the dealership. I wanted to make sure it would be worth my drive. Cassie emailed me numerous pictures of the car in question and was so friendly. Not ONCE did she put any pressure on me to rush down and buy a car, nor did she make me feel like she was too busy to help. I was some what hesitant to travel such a distance to look at a car, but I should have drove down and started my day here. I had just left another dealership (walked out of a rude/horrible situation) and was in foul mood by the time we got to Neslon's location. They still had the Kizashi I had saw online, but it hadn't technically made it to the lot yet, as it had only arrived 4 days earlier. My husband and I browsed the lot, undisturbed for a while. WHICH WAS GREAT! I was not swarmed the minute we drove up. A young man asked if we needed help, and went back to his work once we told me we were looking. It was great to be able to walk about freely without the normal "leeches" latching on. Once I spotted the Kizashi they allowed me to browse, crank it, test it however I wanted even though it hadn't been processed. It was such a relaxed no pressure environment, I was comfortable asking questions and shopping around. Long story short- I loved the car (at first sight) and decided to buy. Here's where it goes from great experience to - omg is this really happening, I love these guys!.... So, we go inside and I'm ready for the pressure and blah blah sale pitches. I told them the payment amount I could work with, knowing full well that would be below the price I figured they wanted for the car... and you know what they said? .... "Ok, let me work this out". ....BAM. No arguing, no fussing, no paper pushing, let me talk to my boss, etc. They made it work for me. Got my payment exactly how I needed it. So, technically the car wasn't ready to be purchased, they need to realign the window, which I knew was no big deal. No problem, we will be traveling back through in a few days and we can pick it up. Well, on the pick up date, the car still wasn't ready. (I know - you think hah! here's the punchline right? .... WRONG! Once again Nelson Mazda went above my expectations. I was trying to figure out a day to go pickup my new toy, when Cassie emails me. THEY BROUGHT THE CAR TO ME! Yes. read that line again. True story. They delivered it to me when it wasn't ready at the appointed time. HOW CAN IT GET ANY BETTER???? I got the car I wanted, the price I wanted, AND exceptional service. Isn't that the way it should be? They have set the bar high, and have high standards for themselves. I am more than happy. (which is a feat in itself really - I'm so picky). I know the next time I am looking for a car, there's no reason to go any further than here. More

Knowledge without pressure Nice buying (lease) experience. We were test driving numerous makes and models in search of a small/medium SUV/crossover. We did not get pressured f Nice buying (lease) experience. We were test driving numerous makes and models in search of a small/medium SUV/crossover. We did not get pressured for the sale when we left the dealership to complete our reviews of the other brands we were looking at. In the end the CX-5 was the most value for the money. We came back to the dealership and drove the actual car we were interested in (different color than first test drive), worked with the sales and finance staff on the right pricing. More

Don't overlook the Service Department when buying a Car Chris, the Service Tech closed the deal. He walked us through the car and answered the technical questioned with professionalism. Ty the sales guy was Chris, the Service Tech closed the deal. He walked us through the car and answered the technical questioned with professionalism. Ty the sales guy was good, but Chris made the Deal happen????! More

Seamless Our salesman, Ty Johnson, was knowledgeable about the vehicle, answered any questions we had, and the purchase/financing went quickly and smoothly and Our salesman, Ty Johnson, was knowledgeable about the vehicle, answered any questions we had, and the purchase/financing went quickly and smoothly and very efficient. More

Best Car Buying Experience This was the easiest and most pleasant car purchase I have had. From the moment I walked in the door and introduced to Jeremy Bumgardner to the finali This was the easiest and most pleasant car purchase I have had. From the moment I walked in the door and introduced to Jeremy Bumgardner to the finalization of my paperwork with Matt Ryan in the finance department the knowledge and personalization was impeccable. They do not pressure you or attempt to sell you a product unnecessary or beyond your needs/wants. I would highly recommend this dealership to anyone. More

Best Car Buying Experience I ever had This was my 10th car purchase, and it was the easiest, most pleasant experience ever I've had. Everyone at Nelson Mazda was great, from my first email This was my 10th car purchase, and it was the easiest, most pleasant experience ever I've had. Everyone at Nelson Mazda was great, from my first email contact to signing final paperwork. It was all low pressure and everyone was helpful. Special kudos to Elijah, who bent over backwards to keep me informed and work with me. I drove a hundred miles for this car, and it was well worth it! More