Nelson Mazda Cool Springs

They Came in Clutch I was in a wreck earlier this month (Oct 2015) and ended up totaling my car. My insurance company gave me a week to find a replacement car. When looki I was in a wreck earlier this month (Oct 2015) and ended up totaling my car. My insurance company gave me a week to find a replacement car. When looking for new cars, one of my staff members at work actually recommended a Mazda and showed me the 2016 Mazda 6 iTouring. It was love at first site. Originally, we had intended to go to the other Mazda dealership in Antioch but the GPS took us to Cool Springs and I am beyond grateful. We showed up without an appointment while they were extremely busy on a Friday evening at 5pm. Regardless, the staff was beyond understanding and found someone to assist us. Collin was very understanding and supportive from the get go; from understanding the wreck, my new apprehension of taking sharp curves, and how this was truly a life experience for me. During the test drive, Collin was even coaching me through the sharp curves and hills to truly get a feel for the car, and it was 10x better than my Altima. Besides the great customer service that was given to me, the dealership stayed open on Friday night for about an hour after closing to ensure all my questions were answered by Josh. Josh was absolutely fantastic to work with and I appreciated how he got to know me as person and vice versa. If you get the chance to work with him, take it, because he's going to make sure you get a fair deal. In addition, he was great to talk to in regards financing (GAP, warranty, etc.). I have done this twice now, once at 21 and now at 24. What I experienced here was beyond fantastic and beyond better than what I experienced my first time around. I am so thankful for their help, specifically Collin and Josh, and their ability to take a really unfortunate situation and turn it into a major blessing. More

Amazing service This was our second car we have purchased from Nelson Mazda. They went above and beyond as always. They always make you feel like part of the family, This was our second car we have purchased from Nelson Mazda. They went above and beyond as always. They always make you feel like part of the family, and they truly listen to your concerns and do their best to address them all. Cassie McCabe was our salesperson and she is wonderful. Patrick her manager is one of the best we have ever had the pleasure of working with. We will definitely be back in the future and will tell all of our friends about our experience as well. No pressure sales, and they truly look out for their customers. More

Made a stressful day not so stressful I was in a wreck roughly a month ago and my rental expired this morning of 10/23. My wife and I need two cars so I literally had one day to make a pu I was in a wreck roughly a month ago and my rental expired this morning of 10/23. My wife and I need two cars so I literally had one day to make a purchase. Deciding I wanted to test drive the CX-5, RAV4 and CR-V, I went to Mazda first and drove the firsts vehicle I saw which was a used model. I had a great experience with TY, he was helpful and extremely knowledgeable about the product offering. I spent copious time researching all three vehicles and actually knew more about the CR-V and the RAV4 than the salespeople there, kind of annoying. After going to Toyota and Honda I weighed the options with my wife and we felt that the Mazda provided the best value, best drive and the lifetime warranty on the power train was definitely important as well. Being a motivated buyer generally makes the sharks come out at dealers but Ty understood my position and worked with me. I felt the pricing was fair, the APR quoted was exceptional and the paperwork process took under 90 minutes, which is quick compared to past experiences. I had a Mazda from Nelson in the past, bought a Toyota and am now back with Mazda, would definitely recommend stopping by to at least take a drive. More

Great Experience This was an awesome experience. They were kind, courteous, and truly wanted to make me happy. The vehicle I wanted was located in minutes and delive This was an awesome experience. They were kind, courteous, and truly wanted to make me happy. The vehicle I wanted was located in minutes and delivered equally as fast. When Colin Walls found out I couldn't find a ride to the dealership, he took it upon himself to personally come and get me and take me to the dealership in Franklin. (From Hendersonville in morning commute traffic!!) I am most appreciative of his willingness to go above and beyond to make sure I got my new car as quickly and smoothly as possible. Matt Ryan was equally as helpful in coordinating the finance details...not to mention very upbeat and entertaining. I truly had a wonderful experience and look forward to dealing with them again. Thanks so much!!! =^..^= More

Outstanding Car Buying Experience We had been in search for a vehicle for several months. During this time, we had many opportunities to view and drive vehicles from both private sell We had been in search for a vehicle for several months. During this time, we had many opportunities to view and drive vehicles from both private sellers and dealerships. Simply put, none could compare to the courteous attention we received at Nelson Mazda at Cool Springs. Their staff were exceptional and I'd specifically like to recognize Ty Johnson's no-hassle sales capabilities and Josh Green's efficient financial management of our purchase. They both did and outstanding job. Thank you! More

Absolutely Amazing Hands down the greatest and most helpful car buying experience ever. They worked with my situation and made sure I had what myself and family wanted a Hands down the greatest and most helpful car buying experience ever. They worked with my situation and made sure I had what myself and family wanted and needed. Chad Custer and his team blessed my family and we are truly thankful. I can honestly say, you all at Nelson Mazda have a customer for life. And will refer everyone who mumbles the word car. Thank you all for everything and trying as hard as y'all did. Matt and Orville.... Special thanks to you both as well. Great dealership and absolutely amazing and hard working employees. Wish I could give more than 5 stars! More