Nelson Mazda Cool Springs

Great Experience! From the minute we arrived and met our product specialist Ty, it was clear that their goal was to meet our needs and wants as much as possible while n From the minute we arrived and met our product specialist Ty, it was clear that their goal was to meet our needs and wants as much as possible while not trying to up sale us or show us vehicles out of our price range. The process was pain free and quicker than any of my previous car buying experiences. Ty, Josh, and all the members of the Nelson Mazda team were super friendly and helpful. We couldn't be happier with the vehicle, price, and overall experience! More

Wonderful Sales Experience with Fabulous Product Specialist As a single woman, I have had my share of bad experiences with car salesmen either they are too pushy or they don't take me seriously. I don't apprec As a single woman, I have had my share of bad experiences with car salesmen either they are too pushy or they don't take me seriously. I don't appreciate that and it doesn't earn my business. At Nelson Mazda, I had an excellent car buying experience. They don't have salespeople at Nelson Mazda. They have "product specialists". While Cassie McCabe didn't instantly know the answer to every question I asked, she was more than willing to go find those answers. (As a professional buyer, I ask a LOT of questions before I make a purchase.) I also found her to be very warm and personable. She didn't push me to make a decision. She just asked if I was ready to buy and waited patiently while I weighed the pros and cons before coming to a decision. I would highly recommend Cassie to anyone interested in buying a Mazda in Middle Tennessee. More

Best Experience Ever! Elijah made buying my car the best experience ever. He was so helpful and everyone there is very nice! I recommend this dealership to anyone!! Elijah made buying my car the best experience ever. He was so helpful and everyone there is very nice! I recommend this dealership to anyone!! More

Amazing car buying experience!!! Thanks Cassie! Absolutely great car buying experience. Some of the most genuine and honest people in the business! After a lot of research we also determined that th Absolutely great car buying experience. Some of the most genuine and honest people in the business! After a lot of research we also determined that the cars here are priced at a very fair value. From start to finish Cassie made it a seemless car buying experience. My wife and I arrived at the dealership to at most test drive a couple of cars we were looking into that they had on the lot. Needless to say we fell in love with the volvo we test drove and after that our sales rep made it happen for us! Cassie was also so helpful with any small detail issues we had and made sure she took care of everything we needed before we left the lot! After this experience we will definitely look at this dealership first before any others when looking to make another car buying decision. More

Straightforward and fair I and my wife were shopping for a new car today. Below is a brief comparison (by numbers) of dealerships we visited today, which I post as a review fo I and my wife were shopping for a new car today. Below is a brief comparison (by numbers) of dealerships we visited today, which I post as a review for all 3 of them. For those who do not want to go into these numbers, here is a short summary: Beaman Toyota and Toyota at Cool Springs were trying to make us pay $900 - $1150 over the fair deal plus unreasonably high fees. Nelson Mazda gave us a fair deal and the lowest fees. My estimate of the "fair deal" is based on the KBB prices. Now, here are the numbers. Beaman Toyota, Nashville Time spent at the dealership (excluding test drive): 1.5 hours Price negotiated for the new car (after all rebates and discounts but before fees and taxes): KBB "fair price" + $700 Price negotiated for the trade in: KBB "trade in price" - $350 Total Fees: Never made it precise. My estimate based on the final OTD price is $600. Comments: All type of dirty games played by the dealership, including seemingly fake Vanderbilt employee discount and "this is our final offer, but we may improve it" Toyota of Cool Springs Time spent at the dealership (excluding test drive): 35 min Price negotiated for the new car (after all rebates and discounts but before fees and taxes): KBB "fair price" + $350 Price negotiated for the trade in: KBB trade in price -$550 Total Fees: $820 Comments: All type of dirty games played by the dealership, including seemingly fake Vanderbilt employee discount and "sign an obligation to buy it for this price and then I'll talk to my manager". Nelson Mazda Cool Springs Time spent at the dealership (excluding test drive): 25 min Price negotiated for the new car (after all rebates and discounts but before fees and taxes): KBB "fair price". Price negotiated for the trade in: KBB trade in price. Total Fees: $500 Comments: Everything was clear and straightforward. Summary: Toyota dealers did their best to get rid of a loyal customer. And they succeeded. We bought Mazda. Now you choose :) More

Best ever auto buying experience Of all the car buying experiences I have had over 50 or so years, this was clearly the easiest and most straightforward. Patrick appraised my trade, Of all the car buying experiences I have had over 50 or so years, this was clearly the easiest and most straightforward. Patrick appraised my trade, Elijah helped me find the right car for me, and Kyle took care of the pricing provided by TruCar. Josh was the guy at the end who did the paperwork. Everything was done without a hitch, and everyone took care of their part of the transaction in a very honest and straightforward manner. It could not have been any easier. The promises on their web site were all honored, and everyone seemed to be enjoying their work. More

The best service I've every had. Matt Ryan, Colin Walls, the manager Patrick everybody they are all awesome. I've never had people help me so much and the levels they took to get me t Matt Ryan, Colin Walls, the manager Patrick everybody they are all awesome. I've never had people help me so much and the levels they took to get me this vehicle More

Excellent care and service! This is my second purchase from Nelson Mazda. Ty and Patrick really went to bat for me to get me this car within my budget payment range. They patient This is my second purchase from Nelson Mazda. Ty and Patrick really went to bat for me to get me this car within my budget payment range. They patiently worked with me and the financier to make this happen. I could not be happier. They were open to all of my questions and were wonderful to work with. I truly feel if I ever needed anything I could call on them. I LOVE MY NEW CAR!!!! Thanks Ty and Patrick! More

Easy car buying experience Buying from Nelson Mazda was a great experience . They listened what I was looking for and recommended what they had on the lot. I found the perfect c Buying from Nelson Mazda was a great experience . They listened what I was looking for and recommended what they had on the lot. I found the perfect car there that met my needs . The dealership was friendly and a pleasure to work with! More

Great buying experience This was by far the quickest and easiest negotiating experience at a new car dealer for me. I started out by emailing the internet sales manager askin This was by far the quickest and easiest negotiating experience at a new car dealer for me. I started out by emailing the internet sales manager asking for the best quote on a car I was interested in on the Nelson website. Jonathan responded promptly via email with a great offer on the specific CX-5 I was interested in. The price negotiations were as easy as that. About a week later I came in and met with Elijah and Patrick. They honored Jonathan's great email quote and also managed to throw in a few extra options that I wanted. Thanks for the great buying experience. I would highly recommend Nelson Mazda Cool Springs. Zoom! Zoom! More