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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 1,491 reviews
March 25, 2016
Easy Buying Experience Staff at Nelson Mazda was kind and very professional. They were willing to work with me and offered a very competitive price for the vehicle I purchas Staff at Nelson Mazda was kind and very professional. They were willing to work with me and offered a very competitive price for the vehicle I purchased and my trade in. I would recommend checking them out. More
by qwerty12
Employees Worked With
Alyssa Bruce, Alyssa Bruce
March 23, 2016
Great Car Buying Experience I did my research on new vehicles and decided that a Mazda 3 would fit my needs in style, size and price. Colin was very knowledgeable and was incredi I did my research on new vehicles and decided that a Mazda 3 would fit my needs in style, size and price. Colin was very knowledgeable and was incredibly helpful during the process. I was never pressured into the sale, and they all went over and beyond what was expected to make the experience a good one. I will certainly refer my friends to Colin in the future. More
by GirlFriday
Employees Worked With
Colin Walls
March 16, 2016
Easy & friendly service! Collin Walls is a very friendly individual and easy to work with. He was very knowledgeable with numbers and helping me understand everything I asked Collin Walls is a very friendly individual and easy to work with. He was very knowledgeable with numbers and helping me understand everything I asked. Collin was also very understandable with my price range and never tried to push me into spending more money than what I could afford. It was all a very speedy and easy process. More
by MFURTAW
Employees Worked With
Colin Walls
March 15, 2016
Great experience I came to the dealership just to look, and not happy that I was having to, and it showed. I came in because I was in an accident that totaled my Mazda I came to the dealership just to look, and not happy that I was having to, and it showed. I came in because I was in an accident that totaled my Mazda earlier in the week. So needless to say, it was an emotional rough week. Collin came and greeted me, not sure if he was going to get yelled at lol. Which was pretty accurate. I asked him if Chad was in since I knew him from the Nashville store. I spoke with both of them and Chad was certain he could get me into a brand new Mazda. I came back the next day and did the awesome test drive route with Collin. Needless to say, I'm officially a Mazda girl. Chad took care of the paperwork, got me all set up and I went home with my new car that day. Collin has gone above and beyond to make sure I am happy! He took the chance of approaching an obvious angry woman! And ended up with a brand new car sale! He took me to drop off my rental car. Showed me how to operate a lot of the computer screen, and has even requested I text him with any questions. I haven't had time for the full delivery of my new car, and today Collin has offered to pick my car up from my work, and put in a full tank of gas and full detail and bring it back by the time I get off work! Thank you both for taking care of me!!! Thank you Collin for getting my car all shiny and new, not that it wasn't already!!!! More
by Shanda
Employees Worked With
Chad and Matt, Colin Walls, Matt Ryan
March 12, 2016
great experience, low pressure and knowledgeable staff My daughter had her car sideswiped a couple of weeks ago. Being it was a 13 year old car with over 120, 000 miles on it, I came down from out of state My daughter had her car sideswiped a couple of weeks ago. Being it was a 13 year old car with over 120, 000 miles on it, I came down from out of state to help her with getting a upgrade. I first talked to Lisa in internet sales and explained our situation and that I was flying down to help her with a purchase and didn't want to spend a lot of time hassling with pushy car salespersons. We set up a time to come in on Saturday 3/5 and we had told Lisa what she was looking for. We were greeted by Patrick, the sales manager who had us work with Jeremy. He had her look at the cars she expressed interest in, and test drove a 2016 CX-5. After a good long test drive which she put it through the paces, she decided that was the car for her. Jeremy got her a great rate on financing, got an extended warranty on it and we were able to drive it back to her home in Franklin by 3:00 that afternoon. Really professional staff who made her 1st car buying experience a good one. She had looked at a car back up here in my home town a while back (just curious more than anything else), and was called by them for about 6 months. I was impressed by everyone and everything at this dealership, and was sure that she would have been treated the same if she had walked in here by herself. More
by David Schlichte
Employees Worked With
Lisa Hughes was awesome!, Jeremy Bumgardner
March 09, 2016
Quick, concise, and professional.. I purchased a used vehicle from Nelson Mazda and I must say the transaction went incredibly well. It was probably the best experience Ive had purchas I purchased a used vehicle from Nelson Mazda and I must say the transaction went incredibly well. It was probably the best experience Ive had purchasing a vehicle. Everything was as advertised. I felt very comfortable with my salesman, Colin Walls, and his manager. Colin was fantastic. He was professional, courteous, and completely upfront about everything. He even found a flaw on the car that i missed and had it taken care of before i even showed up to buy the vehicle. I highly recommend Nelson Mazda and be sure to ask for Colin. BRENT L. More
by BRENTL
Employees Worked With
Colin Walls
March 08, 2016
SUPER helpful staff I was not able to buy from Nelson Mazda simply because I'm so picky, but this staff worked to try to get me in the car that was right for me and I am I was not able to buy from Nelson Mazda simply because I'm so picky, but this staff worked to try to get me in the car that was right for me and I am so appreciative. Ty and Patrick were the absolute BEST. I went to test drive a Mazdaspeed 3, and their test drive experience is top notch. They've got a route laid out that gives you the opportunity to experience the car's handling, power, braking...the whole nine. Unfortunately, I realized that the Mazdaspeed 3 wasn't what I wanted, and I respect and appreciate that they didn't try to push any other car that they knew wouldn't be right for me. They tried to help me find the used vehicle I really wanted (a needle-in-a-haystack Subaru), but it just didn't turn up in time before I found a car sitting on a lot in Alabama. I'm sorry I couldn't give Nelson Mazda my business; I certainly would have been happy to reward their friendly, welcoming staff and atmosphere and superb test-driving experience. I will most definitely be recommending Nelson Mazda Cool Springs to anyone I know who's in the market. More
by RachelL
Employees Worked With
Ty Johnson, Patrick Robertson
March 02, 2016
Friendly and honest customer service I had a great experience at Nelson Mazda! My car broke down unexpectedly so I didn't have much time to find something new. Elijah and the Nelson Mazda I had a great experience at Nelson Mazda! My car broke down unexpectedly so I didn't have much time to find something new. Elijah and the Nelson Mazda team made the process and decision so much easier than I thought it would be. They are a trustworthy bunch and I would recommend them to everyone! More
by Andrea Lucado
Employees Worked With
Elijah Longwell
February 26, 2016
Great Experience for me! Colin did not hesitate to come outside on a cold and rainy day to greet me. He helped me find a truck that met exactly what I needed. The management t Colin did not hesitate to come outside on a cold and rainy day to greet me. He helped me find a truck that met exactly what I needed. The management team helped to get things done in under 30 minutes so I could make a flight. Professional team and the great first impression from Colin is what set my mind at ease. The truck was delivered in two days, which was quicker than I had anticipated. I am very happy with the experience. Ask for Colin. More
by Titus34
Employees Worked With
Colin Walls
February 25, 2016
Surprized & Pleased Was just out driving around & knew I needed a new replacement car. I wanted a 4WD & never thought they would have one in stock. Not only did they ha Was just out driving around & knew I needed a new replacement car. I wanted a 4WD & never thought they would have one in stock. Not only did they have one at their other dealership, they let me drive another employee's so I could make sure that's what I wanted. The experience was one where I, the customer, was put first from the very start. Jeremy sat me down & asked me a series of questions about what I needed in a vehicle & did his very best to fulfill my needs & wants. What really impressed me was that I was given the opportunity to choose what I wanted & not have things thrust upon me in a 'take it or leave it' type transaction. That is what I have experienced at other dealerships & frankly why I had put off replacing my worn out car for so long. All the departments I dealt with from initial sales to titling made me feel very cared for. More
by new2nash
Employees Worked With
Matt Ryan, Cassie McCabe, Jeremy Bumgardner, Patrick Robertson, Matt Ryan
