Nelson Mazda Cool Springs

Amazing Staff and Exceptional Customer Service This is our 4th car purchased from Nelson Mazda and we couldn't be happier with the overall service. Collin Walls was our Mazda product specialist and This is our 4th car purchased from Nelson Mazda and we couldn't be happier with the overall service. Collin Walls was our Mazda product specialist and I would highly recommend him for your next vehicle purchase. Nelson Mazda of Franklin has a great team of people who genuinely care about providing the best service possible. Keep up the great work and thank you! More

First Mazda Purchase - All around wonderful experience I had considered purchasing another make / model but once I saw the quality of vehicles and staff, I was sold! I was interested in the MX-5. When I I had considered purchasing another make / model but once I saw the quality of vehicles and staff, I was sold! I was interested in the MX-5. When I arrived they had both the manual and automatic transmission vehicles ready to go. The test drive was just informative enough so that it took away from the experience of driving. I don't remember asking a single question that couldn't be readily answered by Cody. I was offered and took a second test drive later in the day to make my final decision. They gave me a very fair value for my Jeep trade-in. Pricing on the new vehicle was straightforward. The orientation before I drove off the lot was thorough and I was encouraged to contact Cody later with any questions. I cannot imagine having a better experience than what I encountered at Nelson Mazda. I plan on keeping this vehicle for the long haul but I will recommend them to everyone I know. I am confident that my experience from this point forward will continue to be pleasant. They are just that good! More

Customer Satisfaction their highest priority! New to the Mazda family and overjoyed it was Nelson Mazda that took me in. Every experience with them from kicking tires to purchasing to now, my fir New to the Mazda family and overjoyed it was Nelson Mazda that took me in. Every experience with them from kicking tires to purchasing to now, my first maintenance, has been nothing but impressive. No pressure, happy people, and a desire that my satisfaction is their number one priority. Could not ask for a single thing to be improved. More

Very friendly and helpful staff I was pretty nervous about buying my first car, but everyone at Nelson Mazda was super friendly, and a big help in getting me the car that I wanted. T I was pretty nervous about buying my first car, but everyone at Nelson Mazda was super friendly, and a big help in getting me the car that I wanted. They weren't too pushy, and made the process of buying as easy as possible. Collin made sure I had all the information I wanted before I made my final decision, and was really fantastic through the whole thing. More

Amazing Customer Service Great experience working with you guys, you´re an amazing team and that is reflected in your customer service, very friendly, very professionals. defi Great experience working with you guys, you´re an amazing team and that is reflected in your customer service, very friendly, very professionals. definitely will be recommended with my friends and colleagues More

The Best from DAY ONE! I leased the very first car sold by Nelson Mazda in Cool Springs, a red 2014 Mazda 6, and I've been back every year since. Like so many of the review I leased the very first car sold by Nelson Mazda in Cool Springs, a red 2014 Mazda 6, and I've been back every year since. Like so many of the review say, these people really treat you like family and genuinely car about you. My wife and I were looking at the Volkwagon Passat and just drove through the lot before our appointment across the road. As we drove through Matt (then a salesman, now finance manager) flagged us down and insisted we come back and drive the (then) new Mazda 6 before committing. After a less than perfect experience at VW, we did indeed come back and are extremely glad we did. I am in the process of upgrading my lease for a third time TODAY - woohoo! Everybody at the dealership, from Chad (the owner) down to the service people are friendly, courteous and helpful. It is certainly true that great leadership permeates an organization. I could go on and on about them, but you get the idea. If you're considering a Mazda, definitely go see them. Even if you're considering other makes and models, you owe it to yourself to experience the difference. They make car buying fun! Thanks guys and gals! More

Finally, a Dealership that "Get's It Right"! I went into Nelson Mazda on a rainy day, undecided between a Mazda6 or Mazda CX-5. Ty greeted me at the door and from there on.. my experience was l I went into Nelson Mazda on a rainy day, undecided between a Mazda6 or Mazda CX-5. Ty greeted me at the door and from there on.. my experience was like none-other. Instead of feeling the high-pressure sales tactic of the typical Dealership... I was put at ease and felt comfortable as soon as Ty started talking. He explained to me how they are not commission driven. This allowed him to take the time with me to help me find the perfect fit . I drove both vehicles and was torn between the two. I chose the Mazda6 and then the next day decided I just had to have the Mazda CX-5 instead. This dealership went out of it's way to make that happen for me. I got a GREAT deal on the perfect Mazda CX-5..! I can not say enough about these folks.. They gave me the highest level of integrity, respect, and honesty I have ever experienced in a sales setting. I will do business with them for years to come. Here's to the dealership that finally get's it right! FIVE STARS to Ty Johnson /Nelson Mazda! More

Great experience at Nelson Mazda (Ronald Mayfair) Ronald was extremely helpful in helping me select a car. He was easy to work with, didn't press, and had an excellent understanding of the cars he wa Ronald was extremely helpful in helping me select a car. He was easy to work with, didn't press, and had an excellent understanding of the cars he was selling. He made himself available by text or email, and he was very responsive whenever I had a question. More

Amazing, stress-free Went in to try out a CX-5 and ended up working with Collin. He was super friendly and easy to work with! I very much appreciated not feeling pressured Went in to try out a CX-5 and ended up working with Collin. He was super friendly and easy to work with! I very much appreciated not feeling pressured. More

Absolutamente amazing- definitely coming back! We came to Nelson Mazda with the intention of asking questions without making any commitments, my husband it's very picky about customer service. Afte We came to Nelson Mazda with the intention of asking questions without making any commitments, my husband it's very picky about customer service. After talking with Colin for a few minutes we bought the car! The were very informative and didn't try to push me into a car that I didn't need. Show us different options and didn't try to make buy the most expensive but the one that fit out needs the best. They bought my car (for more than other dealerships were offering) and took car of all the paperwork. The experience here was great and even after buying the car Colin contact us just to make sure that we were happy with the car and know how to use all the functions. If you are planning on getting a new car definitely go talk to Colin :) More