Nelson Mazda Cool Springs

smooth sailing! Our sales person was Ty Johnson, and bottom line he made our car buying experience at Nelson Madza most pleasureable! I never like the process of buy Our sales person was Ty Johnson, and bottom line he made our car buying experience at Nelson Madza most pleasureable! I never like the process of buying a car but he made it stress free and worked with us in regards to price, and even came in on his day off to let my son test drive the car! That's going above and beyond in my opinion, and because of this extra attention he gave us I will be sure to recommend this dealership and especially this salesperson! Thanks Ty! More

Great experience! Ty was super helpful, professional and patient, answering all of my questions. He made sure I understood my new car features and was a joy to work wit Ty was super helpful, professional and patient, answering all of my questions. He made sure I understood my new car features and was a joy to work with! More

Exceptional Bought my first Mazda and can confirm this dealer is different. Cassie McCabe treated me with true professionalism and I strongly recommend this deale Bought my first Mazda and can confirm this dealer is different. Cassie McCabe treated me with true professionalism and I strongly recommend this dealer for a smooth, quick purchase. More

Disappointed in my new-to-me car being dirty. The people were friendly and helpful. I did however, have some problems with the interior needing to be cleaned. They cleaned it but the stains came b The people were friendly and helpful. I did however, have some problems with the interior needing to be cleaned. They cleaned it but the stains came back through in less than a week. We've had it cleaned twice and the stains still exist. Everything mechanical has been great. The outside is very nice. I do think there should have been an offer to purchase seat covers for our car to make the overall appearance match the value of the car, but it was never offered. I would recommend Nelson of Cool Springs but will be telling the story of the stained car seats. I received good customer service (they tried to clean the seats but they were beyond cleaning). Excellent customer service would have been to offer car seat covers to make me a satisfied customer. I would still be bragging on you if you had done that! I feel we paid much too much money for dirty seats. More

Far superior to other dealerships I visited. Nelson Mazda was far ahead of the other Franklin dealerships I visited, I drove all the other choices. Their planned test drive course is the best, th Nelson Mazda was far ahead of the other Franklin dealerships I visited, I drove all the other choices. Their planned test drive course is the best, the knowledge of Ty Johnson was the best and the help from other staff was excellent. I look forward to dealing with them for the life of my new CX5. Thank you for your help. More

2014 GMC Denali of Awesomeness Yesterday 4/24/16 my husband and I purchased a used vehicle from Nelson. We are returning customers-I'm currently leasing a 2015 Mazda 6 Touring (whic Yesterday 4/24/16 my husband and I purchased a used vehicle from Nelson. We are returning customers-I'm currently leasing a 2015 Mazda 6 Touring (which is the amazballs). My husband has been driving me BANANAS for the last month, nearly two wanting a truck. "GMC this, Denali that-babe look at this!" We happened to be in Cool Springs getting my rings looked at at Shane Co. We planned to do some shopping at the mall, but we never made it. Nelson had BEAUTIFUL silver Denali on their lot, just sitting there needing a new owner. My husband test drove it, and I'm fairly certain he melted a little into the seat. He fell in love. Patrick, Landis and Chad worked with us, and we said "good-bye to our 2008 Tahoe, and Hello to the Denali." Daniel the finance manager was a trooper through all the paper work and answered all my questions. Everyone there is seriously great. After My leasing experience, I knew that we would do business again with Nelson. We had a wonderful time purchasing our truck and visiting with everyone. We will definitely be back after my lease is up. I highly recommend Nelson for your new car or used needs. They take care of you like family. More

The Nelson Difference...it does not get any better! I purchased a 2015 Mazda 6 Grand Touring on 4/20/16 from Ty Johnson at Nelson. From the minute I walked in, I was greeted warmly and made to feel at I purchased a 2015 Mazda 6 Grand Touring on 4/20/16 from Ty Johnson at Nelson. From the minute I walked in, I was greeted warmly and made to feel at home. From the test drive, the trade eval, and the paperwork to purchase the car, everyone was very professional and gave me the sense they were working for what worked best for me. I want to say that Ty is one of the absolute best product specialists I have ever worked with on buying a car. Patrick Robertson the sales manager went out of his way to get me the best deal I could get with my lender. Matt Ryan and Daniel Dooley in Finance made it quick and easy and did not waste a second of my time. Dealer Rater gives a scale of 1-5 but I give everyone at Nelson a perfect 10! Thanks to these guys, I have the best looking Mazda 6 in this area! I will be returning later this year to purchase a Mazda for my wife. Do yourself a favor, when you need a new car, go see Ty Johnson and all the professionals at Nelson. You will be glad you did. More

Awesome experience - ask for Colin! This is my first Mazda and I'm really impressed with how high-end it looks on the inside and outside. Before this, my experience with car dealerships This is my first Mazda and I'm really impressed with how high-end it looks on the inside and outside. Before this, my experience with car dealerships had been awful to the point where I ended up just purchasing a car through Carvana last year - just so I didn't have to talk to any car salesmen! (This ended up being a mistake too) Nelson Mazda is unlike any other "car lot" experience I've had, and the entire process was easy and enjoyable, which is the way I think it should be if you are dropping that much money. Colin helped me make an informed decision and made sure that the car I chose was the right one for me. All in all, it was a really great experience. More

Return Customers We have bought several cars from the Nelson Mazda dealership and return because we are impressed with the product specialists and the service departme We have bought several cars from the Nelson Mazda dealership and return because we are impressed with the product specialists and the service department. They're fair, and they listen. This is our first time buying a car at the Franklin dealership, and we were impressed and appreciated Collin Walls' expertise and willingness to find the right car for us. More