Nelson Mazda Cool Springs

Quick and efficient Their genuine conversation and customer care is indicative through their hospitality and communication throughout your timeframe of waiting for your c Their genuine conversation and customer care is indicative through their hospitality and communication throughout your timeframe of waiting for your car to be services. They don't shove 20 recommendations down your throat telling you what you need to do right now. More

Purchase experience on May 20, 2016 Treated with true professionalism, very courteous and delivered on all of the promises without question. The best car buying experience in my 55 years Treated with true professionalism, very courteous and delivered on all of the promises without question. The best car buying experience in my 55 years of car buying. I have made this team my one stop shopping location for all my car needs and that includes service on all my families vehicles some of which are not mazda. The folks at Nelson (including service) at Cool Springs location are second to none in sales and service. More

Car Buying made fun My wife and I just purchased a new CX-5 and found the process to be stress free. The sales staff was professional, knowledgeable and more like an ally My wife and I just purchased a new CX-5 and found the process to be stress free. The sales staff was professional, knowledgeable and more like an ally than an adversary. I would not hesitate to recommend Nelson Mazda to my friends. More

Great staff, friendly professional people! I had been looking for a car for quite a while that would fit my budget, and found a used Nissan Altima at Nelson Mazda. I had first called and was la I had been looking for a car for quite a while that would fit my budget, and found a used Nissan Altima at Nelson Mazda. I had first called and was later put in touch with Landis who gave me a great once over of the specs, offered advice for upkeep, and gave me honest answers on the condition of the car (which was great condition by the way). I decided to go in and met both Landis and Ty. Both are great guys, very open, very straight forward with information for new buyers. Ty gave me all the information on the car that I had asked for in order to ensure I was comfortable with what I was seeing regarding the condition of the car. After looking under the hood, walking around the car, we hopped in, got gas, and took it around a track for some fun. Go in the daytime when it's sunny, there's a hill that you'll go down that has an absolutely gorgeous scenery. During the ride Ty and I had a great conversation and some good laughs, and putting the car through its paces I knew I found the car I needed as my next ride. Matt took me through extra options for warranty repair, and although I declined the options, he gave me a thorough review of what was available and was very cool about it. Bottom line: It didn't matter that it was a used car, they treated it like it was new off the shelf, and treated me like I was one of their own. They understand that car buying is very stressful and they'll do everything they can to make it as smooth a process as possible. More

You Can't Beat Fantastic Customer Service I went to Nelson Mazda to purchase my first car, and I would recommend it to anyone else interested in doing the same. After doing some in depth resea I went to Nelson Mazda to purchase my first car, and I would recommend it to anyone else interested in doing the same. After doing some in depth research online, I pretty much knew what type of car I was interested in purchasing before I arrived. Upon my arrival, an employee greeted me before I even entered the building and assisted me immediately with finding the car that I had researched - which made my decision even easier. I test drove a CX-5, fell in love just as I knew I would, but insisted to test drive a car at another dealership just to be certain. Not only did the car at the other dealership fall short, the customer service did as well. So, I went back to Nelson Mazda the same day to strike a deal. Though they did not have the color I wanted on the lot, they stayed with me even after closing to ensure that the car I wanted would be delivered by morning. Not only was my car available the next day, when I showed up to sign the dotted line, Nelson had taken care of the vehicle so that I could drive it home. The CX-5 is an above satisfactory vehicle for my needs, but I had done enough research to know that beforehand. It was my personal experience at Nelson Mazda that blew me away with their attention to detail and customer service. Never did I feel that they were trying to pressure me into purchasing something I didn't need, nor did I feel pressured to rush into the purchase at all. Instead, I was listened to, my opinions were considered, and I was provided with the vehicle that I loved with the features that I wanted. I would absolutely recommend Nelson Mazda to anyone in the market for a vehicle. Their inventory is both quality and quantity, but what sets them apart from other dealerships are their employees. Everyone I encountered was friendly and knowledgeable, and for someone in the market to buy their first car, that is exactly what you want. More

Awesome customer service!! I just bought my new Mazda CX 5 and I love it!! Ty Johnson was my Product Specialist. He was professional from the moment I met him until I drove o I just bought my new Mazda CX 5 and I love it!! Ty Johnson was my Product Specialist. He was professional from the moment I met him until I drove out of the lot with my new vehicle. I initially became interested in purchasing a Mazda last year but decided to wait until I was in a better financial shape. Ty presented me with all available options; gave me the opportunity to test drivve the CX-5 without pressuring me to purchase when I wasn't ready and followed up periodically. As a result I am driving my vehicle and can say my experience with Ty and the Cool Springs dealership was a positive one, and I would recommend Ty and this dealership and the staff to anyone looking for a new Mazda. More

New Mazda6 I visited Nelson Mazda looking for a new Mazda6, and the sales team did an excellent job of showing me a couple of options. We went with the Touring m I visited Nelson Mazda looking for a new Mazda6, and the sales team did an excellent job of showing me a couple of options. We went with the Touring model, which is great! It's a beautiful car that drives incredibly smooth and I couldn't be happier with the entire process. We ennjoyed working with Ty, who treated us like friends, and not simply customers. It was a fabulous experience all the way around with Chad and Matt also providing excellent service. I'd recommend this dealership and Mazda vehicles to anyone. More

Excellent Experience From the time I stepped onto the lot, I got great service. Ty is professional and friendly. He was able to answer all my questions. The entire pro From the time I stepped onto the lot, I got great service. Ty is professional and friendly. He was able to answer all my questions. The entire process was very streamline and not stressful. I am enjoying my Mazda. More

Simple and No Pressure I highly reccommend purchasing a car from this dealership. There was no pressure to put me into something I couldn't afford. I already knew what I wan I highly reccommend purchasing a car from this dealership. There was no pressure to put me into something I couldn't afford. I already knew what I wanted from browsing the website, but I'm sure this would be true if I was simply browsing the lot. All add-ins and bells and whistles were clearly lined out for me (Gap coverage, warranty, etc) and there was no pressure to choose them as add-ons. They took special care to make sure that the car was perfectly clean before I drove it off the lot, and they were very helpful showing me all the buttons and things. I even got a full tank of gas out of it! More

Exceptional experience! I had an older car that had 213,000 miles on it and I was needing to get something newer that would last me longer so I went to Nelson and was shown a I had an older car that had 213,000 miles on it and I was needing to get something newer that would last me longer so I went to Nelson and was shown a beautiful Mazda 3 by Ty Johnson. He went ahead and determined my trade and financing before looking at vehicles to ensure we wouldn't waste time on something that I couldn't afford. After approval I took a test drive, which was a great test drive route encompassing stop and go traffic, back roads, and interstate, and decided to complete the deal on the car. After that wonderful experience I received a call from Nelson that the financing was causing an issue with the add on of the extended warranty. Instead of saying I wouldn't be able to get it or I would have to pay more Nelson worked it out so that I received more for my trade in order to take care of financing. When they say they stay true to their word they are not lying. It was a refreshing experience to deal with such an amazing dealership and salesman who went way above and beyond to make sure I was well taken care of. They have gained a customer for life! More