Nelson Mazda Cool Springs

So much nicer than Beaman My husband and I were trying to decide between a Mazda CX-5 and a Toyota RAV4. The RAV4 offered a hybrid that got a little better gas mileage than the My husband and I were trying to decide between a Mazda CX-5 and a Toyota RAV4. The RAV4 offered a hybrid that got a little better gas mileage than the Mazda, so we thought that was the way to go. The original sales person we worked with at Beaman Toyota in Nashville, Tennessee was nice, but we had some miscommunication with the manager before the deal was finished. He was rude, and hateful instead of just apologizing about his misunderstanding. We left there and went to Nelson Mazda in Cool Springs/Franklin, Tennessee the very next day. The sales person, Cassie McCabe, was wonderful very helpful and answered every question we had and was very nice to work with. I will never deal with a Beaman Automotive dealership again. We left Nelson Mazda with our beautiful new CX5 just about an hour and a half or so after we first walked into the dealership. It was an excellent experience in every way. They seemed truly thankful for our business. And we were glad we decided to do business with them. I highly recommend both the CX5 and the Nelson Mazda dealership!!!! More

Low pressure / High integrity/ Very Enjoyable Purchase Sales person Brandon Westor was very helpful, very patient. I appreciate that the sales people are on salary so they seem to enjoy selling cars. This Sales person Brandon Westor was very helpful, very patient. I appreciate that the sales people are on salary so they seem to enjoy selling cars. This dealership also took me on a great test drive, Brandon also invited me to drive it further if needed. This is the first dealership I went to in a long time that didn't have the gas tank down to empty! Brandon answered all my questions on the car, it was a used Mazda that just came in so explained the detailing. I had a few concerns and the mechnics checked them and fixed without charging me more. They installed a new clutch in the auto also to ensure safety, I drove it before the new clutch and some lots would have left it. Brandon also gave me technical information about the car which I appreciated. They actually gave me the clutch without cost because I already had decided to purchase the car, then they found it needed a clutch the honored the price they advertised. Down the street at another car lot I was told I could not get a quality auto for under $10k, with lowever miles. . . I did at this dealership. I met several staff members, all were courteous and helpful. More

Extraordinary experience I had not purchased a car in over 20 years. The fear I had in going to a car lot was very overwhelming. From the time I enter the building until my ex I had not purchased a car in over 20 years. The fear I had in going to a car lot was very overwhelming. From the time I enter the building until my exit the staff and atmosphere at Mazda Cool Spring was overwhelming. The respect, friendliness and most importantly professionalism the staff showed me was 5 star service. I am encouraging everyone looking for quality car, manageable payments and professional service to go to Mazda Cool Springs ONLY! More

Extremely Impressive Experience It was long past time for us to get a new car, and Mazda was not something originally on our radar. However, we heard great things about the dealershi It was long past time for us to get a new car, and Mazda was not something originally on our radar. However, we heard great things about the dealership itself, as well as the people you deal with there, and decided to go out and check it out. We were SO impressed from the moment we walked in. We were not swarmed by commission based people who want nothing more than to get me into a car we can't afford. We were introduced to Cassie McCabe who deserves her own review as she was absolutely amazing! Cassie asked us where we want to fall payment wise, and she went to WORK! Daniel, (Finance) and Patrick (Sales Manager)- also amazing!! Every member of management made their way to us at some point during our visit to introduce themselves and let us know they are there if we have any questions. SUCH a different experience from other lots we had visited. Between the way we were treated, and the overall experience at the dealership, we left there with a 2016 Mazda 3- and we are happy as happy could be with it. LOVE IT! Any dealership that runs on non commissioned sales people, and is closed on Sunday's so that their employees can be with their families has my respect. I would like to give extra commendations to Cassie. Our deal took several hours (not Nelson's fault- ours), and by the time we got out of there, the lot was closed. Cassie had done her job. Car sold- time to go home. But Cassie didn't do that. Instead, she stayed (in the pouring down rain mind you), and got in my car with me and helped me program my phone and Bluetooth, explained all of the little options and features, etc. Cassie did not have to do that. She chose to- and to me, that speaks volumes!! On top of all of that, I have lifetime power train warranty, and 6 years, 120k miles bumper to bumper. When my 12 year old starts driving, I will be able to put her in a car that is still in great condition, and under warranty! What a relief that is!!! Nelson Mazda is now my official dealer of choice, and I would recommend them to anyone, any time. More

Profesional and knowledgable staff If you want a no haggle car buying experience, go to Nelson. The staff was most courteous, allowed as much time as was needed to purchase the best ve If you want a no haggle car buying experience, go to Nelson. The staff was most courteous, allowed as much time as was needed to purchase the best vehicle for our needs and our budget. Thank you :Ty Patrick Matt More

Purchase and Maintain I have been very pleased with this dealership. My purchasing experience was exceptional, and now that I have had the car in for routine maintenance I I have been very pleased with this dealership. My purchasing experience was exceptional, and now that I have had the car in for routine maintenance I can report that the maintenance experience is exceptional also. More

Internet Purchase - Great Customer Service I searched several months using multiple car finder web sites to find a 2012 Toyota Tundra. My initial contact was Cody and my assumption was he would I searched several months using multiple car finder web sites to find a 2012 Toyota Tundra. My initial contact was Cody and my assumption was he would be one of several folks I would deal with through the buying process. However, he was the only contact - in addition, he was a rock star! His customer service was exactly how it should be - great follow-up, NO pressure, and very open with the condition. Since it was an internet purchase & the vehicle was out of state, he went above and beyond to take videos of it running, to share any scratches, and additional features as if I were on the lot. vehicle was delivered as advertised - detailed & with a full tank of gas. Wonderful experience!! More

Awesome and no stress! My husband and I went in expecting to have to deal with someone who was more concerned with their own pockets than our needs, but at Nelson Mazda of C My husband and I went in expecting to have to deal with someone who was more concerned with their own pockets than our needs, but at Nelson Mazda of Cool Springs the sales people don't work on commission. I had already researched at home what I wanted and knew that it had one in stock. We were helped by Colin Walls, who was easy to talk to and very reasonable about what I wanted. He made sure that we were able to stay within our monthly price range and have a good financing rate. Over all I was extremely satisfied and I don't feel like I need to second guess my decision. Thank you Colin for making this so easy! More

Leased a 2016 Mazda3 Excellent service! Overall experience was extremely pleasant; Colin was knowledgeable about the product and the financing options. He was great to w Excellent service! Overall experience was extremely pleasant; Colin was knowledgeable about the product and the financing options. He was great to work with! Finance Team was also a pleasure to work with - this is my second purchase and each time it has been a very pleasant experience. More

Purchased on June 18, 2016 I purchased a new Mazda 3. They did a very good job of finding me the car I wanted and at an excellent price. They were able to work with me on pric I purchased a new Mazda 3. They did a very good job of finding me the car I wanted and at an excellent price. They were able to work with me on price and financing. They were also very knowledgeable regarding their vehicles. Recommended. More