Nelson Mazda Cool Springs

Pleasurable car buying experience When I arrived for my test drive, I was met and worked with Alyssa Bruce a Product Specialist. First, we sat down and discussed what my priorities, mu When I arrived for my test drive, I was met and worked with Alyssa Bruce a Product Specialist. First, we sat down and discussed what my priorities, must haves, and nice to haves were. We test drove the model, trim level, transmission I wanted and I loved the car. They did not have the color I wanted, so they called around to make sure they could find the color...they found it! The great thing is, there was no pressure, just test drive and information. Once I made the decision that I wanted the car is when they jumped into action to find the exact car I wanted. No haggling, and I got a great price. Highly recommend. More

Wonderful Experience Buying Our First Car Together When my husband's car broke down on us unexpectedly, we knew we would have to act fast in finding a new vehicle. We both work full-time, so operating When my husband's car broke down on us unexpectedly, we knew we would have to act fast in finding a new vehicle. We both work full-time, so operating out of only one was not an option. We went to one other dealership before going to Mazda, and there was just no comparison or competition between the two. Our experience at Mazda was such a wonderful change after our time at the first location. Everyone was so kind and encouraging, and we never felt worried that we would leave without a car that we loved and could afford. We walked in hopeful, and left the very same day with a brand new car! More

Whole team was positive and very helpful My wife and I worked with Alyssa Bruce and she was more than helpful. This was our first car lease/purchase experience (besides buying on Craigslist i My wife and I worked with Alyssa Bruce and she was more than helpful. This was our first car lease/purchase experience (besides buying on Craigslist in the past) - the price was great and everyone's attitude was phenomenal! More

No pressure, no hassle, no haggling, just perfect! When me, my wife, and my crazy toddlers first arrived we were approached by Cody Schomber, who at first seemed to be like any other salesmen, "there t When me, my wife, and my crazy toddlers first arrived we were approached by Cody Schomber, who at first seemed to be like any other salesmen, "there to help you…. sink into debt." Cody gave his spiel on how he's there for us, there for yada yada, of course I wasn't listening cause I've heard it all before. Once the spiel was done, that was it. Cody didn't talk about anything other then, "what's you're preference?" "does this one suit you?" "want to drive the other one to compare?" "can I run some numbers" "I'll run an assortment of numbers just to give options." Cody was the real deal, trying to touch base on every option, seeing as we were a little iffy on how we could purchase our dream SUV with the anchor of a car we owed a bit on. Cody and the finance team ran every number I asked and couldn't be more helpful. There was at no time any pressure whatsoever. I couldn't believe it. Once he printed out numbers he'd hand them to me, tell me to discuss it with my wife, say a funny quip to my kids, and exit. After a few hours of looking, running numbers, we were out and about in our incredible Grand Touring CX9. My wife and I couldn't fathom how easy that went. There was absolutely no haggling since the prices were at KBB's lowest, and THANK GOD we didn't have to deal with normal car dealer extras like, "Paint protecting coat" "interior protectant coat" and "transfer fee" for God knows what. All that was on the sales ticket was, "Car, Tags, License, and Tax." The whole team had such a relaxed vibe, no pressure, just there to make what we needed work, and they did. While in Nashville, or nearby, I won't go anywhere else, Cody and his team that day displayed true customer service. Save yourself the high blood pressure and go to Nelson Mazda, everywhere else seems to be on pins and needles. Nelsons business model has it right. More

Superior service Just an all-around good experience. Ty Johnson listened carefully to my priorities and never pressured me me to buy a certain vehicle or buy that day. Just an all-around good experience. Ty Johnson listened carefully to my priorities and never pressured me me to buy a certain vehicle or buy that day. When they didn't have the car on the lot that I was seriously interested in, they had the car available the next morning. Ty was always professional and courteous and walked my wife and me through the paperwork carefully and conscientiously. We also interacted with Matt Ryan and Patrick Robertson and both were helpful and supportive. I feel comfortable in recommending Nelson Mazda at Cool Springs to prospective buyers. More

In one word...INTEGRITY We purchased a car from Nelson Mazda Cool Springs, and could not have had a better experience. They took the time to understand both what we wanted a We purchased a car from Nelson Mazda Cool Springs, and could not have had a better experience. They took the time to understand both what we wanted and needed in a car and LISTENED to what we were willing to spend on a new automobile. None of the back-and-forth CRAZY that happens at other dealerships. No one looks forward to car "shopping", but Brandon, Chad and the entire team made it both educational and (dare I say) fun! No doubt we will buy all of our cars from Nelson Mazda Cool Springs. More

Great customer service Nothing is perfect. Even though there was some hiccups during my purchasing experience at Nelson, they did everything to make it better. I can see and Nothing is perfect. Even though there was some hiccups during my purchasing experience at Nelson, they did everything to make it better. I can see and feel that the staff at Nelson really listened and took their customers reviews and comments seriously. As a customer I will certainly come back and recommend this place to others. As someone who been to a lot of dealers this was the best, and will continue to be even better. Thank you Nelson Mazda for your service. More

Best Car Buying Experience I Ever Had The product specialist Justin Galloway and manager Patrick Robertson were the best. They came across very genuine and welcoming, like I wasn't just a The product specialist Justin Galloway and manager Patrick Robertson were the best. They came across very genuine and welcoming, like I wasn't just a walking wallet. They wanted me to have a car they truly believed in. They were not pushy or sleazy and made the whole buying experience, even the negotiation, the best I ever had. Highly recommend these guys. More

Best Dealership in Middle Tennessee Love the dealership and their business model. No pressure, no sleazy sales people and just an overall welcoming and friendliness when you walk in. C Love the dealership and their business model. No pressure, no sleazy sales people and just an overall welcoming and friendliness when you walk in. Cody Schomber is absolutely amazing. He is extremely patient and has an extensive knowledge of all of the vehichles. I am a very particular person and he really worked hard to try a good fit for me. Patrick Robertson went way above and beyond as well and I was so impressed. Patrick is a great guy as well. I would HIGHLY recommend Nelson Mazda for a new or used car. You won't find a single place in this area that will treat you like a friend. More