Nelson Mazda Cool Springs

Awesome experience From start to finish my experience with Nelson Mazda was outstanding!!! Thank you Devin, Ron, Matt and of course Chad!!! I would recommend anyone who From start to finish my experience with Nelson Mazda was outstanding!!! Thank you Devin, Ron, Matt and of course Chad!!! I would recommend anyone who needs their car serviced to go to Nelson Mazda!! I have been a loyal customer for over 5 years!!! More

Fair, expedient, and pleasant staff Ty and Cassie helped me pick out and purchase the very first brand new car I have ever owned and I left feeling very good about the car, the people an Ty and Cassie helped me pick out and purchase the very first brand new car I have ever owned and I left feeling very good about the car, the people and my experience with Nelson Mazda More

Fantastic experience! Helpful and knowledgeable sales dept Our experience was excellent. Great step-by-step explanations with just enough details. Worked within our budget and was very understanding of our nee Our experience was excellent. Great step-by-step explanations with just enough details. Worked within our budget and was very understanding of our needs and limitations. More

Service Department Came in for an oil change and a rattling sound when driving the car. The service was exceptional. My service advisor Pete L. went above and beyond t Came in for an oil change and a rattling sound when driving the car. The service was exceptional. My service advisor Pete L. went above and beyond to address my problem. Once the oil was changed, he got me and we went for a test drive to see what was going on. His insight was instrumental in resolving the issue. Pete is definitely a credit to the Nelson Mazda organization and a reason I will continue to go to Nelson Mazda for all my automotive needs. More

Best experience and car...ever We had the best experience, ever, whileworking with Colin Walls at Nelxon Mazda. He is so knowledgeable about every aspect of the CX-9 that we were in We had the best experience, ever, whileworking with Colin Walls at Nelxon Mazda. He is so knowledgeable about every aspect of the CX-9 that we were interested in AND PURCHASED. Everyone there made us feel welcome and at home. Colin was so helpful and worked with us at our own pace. He wanted us to be happy AND WE ARE!!! Do not go anywhere else. Nelson Mazda is the PLACE and Colin is the sales person. CC & TJ More

They know there product I had been looking for a new vehicle both on line and at dealerships for a couple of months. It was surprising how little some sales people knew about I had been looking for a new vehicle both on line and at dealerships for a couple of months. It was surprising how little some sales people knew about their cars, That was not the case with Justin at Nelson Mazda in Cool Springs. Justin knew everything about the CX-9! Bought it the same day I test drove it. Too, most of the time while searching on line you will see one price and when you get to the dealership that car is no where to be found. Nelson pricing was spot on. More

People brag about Nelson Mazda for a good reason! I had a week to car shop in the Franklin/Cool Springs area. It was down to a Honda Civic and a Mazda 3, based on my research for a compact car. I walk I had a week to car shop in the Franklin/Cool Springs area. It was down to a Honda Civic and a Mazda 3, based on my research for a compact car. I walked into Nelson Mazda expecting the typical whole high pressure buy today guilt trip regret mind game play yada yada, but was genuinely surprised by the courteous no pressure environment. Justin greeted my parents and I in the lot. He was friendly, professional, and informative about the Mazda 3. The test drive was comprehensive getting the feel of the car, one of my favorite parts in the car buying experience with Nelson Mazda. Other favorite part was finally getting my new car! Negotiation process and pricing were fair and spot on. It was raining when I went to pick up my car with a wait due to the Saturday busyness. However, it didn't faze me since folks did acknowledge and apologized for the delay, which was totally understandable. Overall, I'm happy with my Mazda 3 and highly recommend this dealership! More

Absolutely Wonderful! The staff at Nelson Mazda are all absolutely incredible and so helpful! Ty was my salesman and he helped me find the perfect car that met all of my ne The staff at Nelson Mazda are all absolutely incredible and so helpful! Ty was my salesman and he helped me find the perfect car that met all of my needs! He really listened to what I wanted and found me something that made no compromises! Everyone was attentive, genuine, and honest! This experience was a night and day difference from my previous experiences with car dealerships! Matt helped with the financial side of everything and he was absolutely great the whole time and was even able to help me get a better deal on my car. Everyone listened to what I needed and helped me get something that met every need! I would recommend Nelson Mazda to everyone! Go see Ty! He will help you out! More

Awesome experience When I stepped into Nelson Mazda Cool Springs I had been to several dealers already, including Nelson at Antioch. I was not expecting much out of the When I stepped into Nelson Mazda Cool Springs I had been to several dealers already, including Nelson at Antioch. I was not expecting much out of the visit given my previous experiences, from being constantly hassled by sales representatives to not been taken care at all. I was gladly surprised to discover how different it turned out to be. Alyssa was kind and she promptly let me know of all the options regarding the vehicle I was interested. She and Patrick worked out through several simulations to give me the best leasing option, being honest, upfront and not pushing at all, letting my wife and I to decide. When it finally came the time to make the deal, they were really good at walking us through the process in a timely manner. Matt clearly explained to us all the conditions and clauses when signing off and he made sure we understood the whole thing. Summarizing, I could not be more satisfied with my experience at this dealer, totally recommended! More