Nelson Mazda Cool Springs

Professionalism I've never been a fan of buying used vehicles. The negotiating process and the numbers game can be exhausting. I found Nelson Mazda to be very organ I've never been a fan of buying used vehicles. The negotiating process and the numbers game can be exhausting. I found Nelson Mazda to be very organized, professional, easy to understand, and a no nonsense type of dealership. The sales reps were knowledgeable and helpful. They were patient to explain how the vehicle worked and were up front with everything, nothing to hide. No issues with me taking the vehicle to my personal mechanic. Overall, it was a stress free process, no headaches and a dealership that bases it's reputation on honesty and backing up what they say they are going to do. Very pleased with the vehicle and very pleased with the dealership! More

Good experience - No Hassle We have been thinking of trading-up to the CX-5 from our Mazda 3 for a while. We finally decided to go ahead and Ty Johnson made it a stress free expe We have been thinking of trading-up to the CX-5 from our Mazda 3 for a while. We finally decided to go ahead and Ty Johnson made it a stress free experience. Thanks! More

Great Hassle-Free Experience The folks over at Nelson Mazda Cool Springs are very professional and courteous. I got the sense that they truly do care about their customers, and w The folks over at Nelson Mazda Cool Springs are very professional and courteous. I got the sense that they truly do care about their customers, and want them to find the car that is right for them, even if it ends up not being a mazda. I never once felt pressured or cornered into the typical "car dealer spiel" and I greatly appreciated that as this was my first time buying a new car. When I made the decision to purchase a Mazda6, the process went very smoothly and efficiently. They worked very well with my bank and made the process quick and painless. Colin Walls is the associate I worked with, and he did a wonderful job! He is very knowledgeable about the inventory and was very professional. You could tell that he truly enjoys his job, and he was great to work with! If you are looking for a new car and haven't considered a mazda yet, please give this dealership a try! They are amazing! More

Great experience I bought a new Mazda 3 here, and the staff was extremely helpful from the start, they were well knowledgable, and straight forward with information. I bought a new Mazda 3 here, and the staff was extremely helpful from the start, they were well knowledgable, and straight forward with information. More

Very pleasant experience. The dealership was very busy but at least 3 team members stopped to help. Very good customer service. Ty Johnson was our Product Specialist and was The dealership was very busy but at least 3 team members stopped to help. Very good customer service. Ty Johnson was our Product Specialist and was very easy to talk to and feel comfortable with. More

Awesome staff, great service and affordable prices I bought my brand new Mazda 3 Hatchback in March 2016. I owed a used one serveral years ago but only had it for a year before I was in an accident tha I bought my brand new Mazda 3 Hatchback in March 2016. I owed a used one serveral years ago but only had it for a year before I was in an accident that totaled it. When I made the decision to purchase a new vehicle, I knew I wanted another Mazda. I was nervous about the whole car buying experience and being pushed into spending additional money that wasn't necessary for warranties I didn't need and fees that weren't legitimate. My experience was the complete opposite at the Cool Springs Mazda dealership. Their staff was so friendly, open and honest. They made sure I was informed about everything I needed to know and answered all of my questions without hesitation. They got me a fair dollar amount on my trade and the financing was a breeze. They offered me an extra warranty that was only going to cost me an extra 40 cents month, so I added it, thinking I would probably never use it or have an issue that was covered. After turning just 3,000 miles, I hit a piece of metal that put a 4 inch long gash in the tread if my tire (didn't know what caused the flat at the time). I called the dealership and took my car in after changing the tire myself (not knowing that warranty I bought covered towing to the nearest dealership for free!). They told me to bring it in. They called after finding the problem and said they could not fix my tire unfortunately, but the good news is that warrant I bought covered the damage. As in, they put a brand new tire on my car, for FREE! Not even a charge for labor, no deductible or anything. I was in shock. It gets better though; the warranty isn't a "get one tire for free and that's all" deal. If this same exact scenario happens again, they replace it again! No one offers warranty service like that. It covers so much more too. I just turned 5,000 miles and got it serviced for the first time. The service was just as awesome. In and out in less than 30 minutes on a Saturday! They even wash your car for free when you get it serviced. I was concerned the cost of service at a dealership would be expensive but it wasn't; the price was very affordable. I continue to be impressed and amazed by this dealership and its staff. I've not had one bad experience and I honesty don't anticipate one. I feel like the entire staff is my family. They remember my name. When I took my car in to get the oil changed, Pete was at the service counter. As soon as he saw me, he said, "well did you hit another piece of meta or something?" and laughed. It had been 2 months since I was there last and remembered me just by seeing my face, not my name or my car. That kind of service makes you feel special. I would be remiss if I didn't mention Alyssa, who took me on the test drive and helped me every step of the way on day 1. She has been so helpful and has become a friend. She gave me her number that first day and said I could call or text her with any questions. Which I do every time I have one. She always helps me, even when she is on vacation! Above and beyond all of my expectations. I'm only 6,000 miles into this journey with my new Mazda, but I have been so impressed I can't see me purchasing anything else from any other dealership in the future. If you have never bought a new car and are hesitant about the process - go see these people at Cool Springs Mazda. I imagine all of their cars are just as awesome as mine; but I highly recommend the Mazda 3 Hatchback GTS. I love mine!!! It's so sporty and yet still fuel efficient. The interior is so nice and the exterior is equally as sharp. It looks like it's moving sitting still. And the car is SO smart. It does so much. My friends who have been in it with me are most amazed by the headlights that move as you round a bend to se into the curve better! Fully loaded and well under $30k. An exceptional value. More

Great experience with Collin! I came into the dealership very hesitant about getting a new car. I was actually there getting repairs on my old car, so I decided to talk with Collin I came into the dealership very hesitant about getting a new car. I was actually there getting repairs on my old car, so I decided to talk with Collin to see what deals were going on. He took me on a test drive and I fell in love with the new Mazda 3. He got me a wonderful deal, way better than I thought possible. He was patient, attentive, and very a down to earth guy. He would look into things for me without question, and just went above and beyond. I would recommend him to anyone! More

First time buyer experience Going into my first time car buying experience, I was a little nervous that my sales rep would be pushy and try to convince me to buy something that I Going into my first time car buying experience, I was a little nervous that my sales rep would be pushy and try to convince me to buy something that I didn't necessarily want or need. My experience at Nelson Mazda was far from what I was expecting. From start to finish, Ty Johnson was a pleasure to work with. This is my first brand new car and I couldn't be more happy with my purchase. Thank you to Ty and the Nelson Mazda staff for being so great to work with. I highly recommend Ty Johnson to anyone who's looking to being their search for a new car. More

Awesome experience From start to finish my experience with Nelson Mazda was outstanding!!! Thank you Devin, Ron, Matt and of course Chad!!! I would recommend anyone who From start to finish my experience with Nelson Mazda was outstanding!!! Thank you Devin, Ron, Matt and of course Chad!!! I would recommend anyone who needs their car serviced to go to Nelson Mazda!! I have been a loyal customer for over 5 years!!! More

Fair, expedient, and pleasant staff Ty and Cassie helped me pick out and purchase the very first brand new car I have ever owned and I left feeling very good about the car, the people an Ty and Cassie helped me pick out and purchase the very first brand new car I have ever owned and I left feeling very good about the car, the people and my experience with Nelson Mazda More