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Nelson Mazda Cool Springs

Franklin, TN

Overview
Employees
Reviews
Vehicles
4.3
1,491 Reviews
We'll make a believer out of you!
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7104 S Springs Dr

Franklin, TN

37067

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Showing 1,491 reviews

August 17, 2021

Everyone is very professional. Doesn't take long to be serviced especially while we wait and comes to explain what additional work needs to be done I'd any More

by MILLIE.T
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cristian Hardin
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Aug 17, 2021 -

Nelson Mazda Cool Springs responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 16, 2021

Nelson Mazda is a great, low pressure dealer. Everybody we met were very kind and helpful. My wife loves her new CX-5. They had in stock what she wanted. More

by lglavan0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chaz Garrett, Kobey Frazier
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Aug 16, 2021 -

Nelson Mazda Cool Springs responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nelson Mazda Cool Springs. Congratulations on your wife's new CX-5!

August 16, 2021

The service guys are always pleasant and for the most part timely. Considerate of current COVID precautions. Show their findings and the work they perform. More

by Fordgirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan , Cristian Hardin
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Aug 16, 2021 -

Nelson Mazda Cool Springs responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nelson Mazda Cool Springs.

August 16, 2021

This is the 4th time you have asked me for this. I have done this 3 times now. You need a better person to do this survey. More

by Donna Elam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsey Simpson
1.0
This rating includes all reviews, with more weight given to recent reviews.
James Dixon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t know anymore., Kyle Mountsier, Pete Lasalandra, Devin Rogers, Cristian Hardin
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Aug 16, 2021 -

Nelson Mazda Cool Springs responded

Donna, We are so glad that we had the opportunity to work with you, and it to be a positive one here at Nelson Mazda Cool Springs. Please don't hesitate to reach out if you need anything else.

August 15, 2021

The entire Nelson Mazda team is awesome. They are always very helpful, professional and friendly every time that I go there for service! I greatly appreciate everything that they do for me! More

by Tomcat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsey Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Mountsier, Pete Lasalandra, Devin Rogers, Cristian Hardin
Report | Print
Aug 16, 2021 -

Nelson Mazda Cool Springs responded

It has been a pleasure serving you over the years. Quality customer service is always our number one priority, and we're happy to hear that we have met your expectations. Thank you again for choosing Nelson Mazda Cool Springs, we look forward to having you as one of our valued customers for many more years to come!

August 11, 2021

Very friendly staff that answered my questions willingly. Pleasant to talk to in a pleasant atmosphere. I really appreciate the car wash. Don’t mind coming back here at all. More

by Yeneews46
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
Report | Print
Aug 12, 2021 -

Nelson Mazda Cool Springs responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 09, 2021

Could not have done it much better with a minimum of contact at the service center. Everything went according to our schedule by the appointment we had. More

by mmoore
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caitlin Bess
Report | Print
Aug 09, 2021 -

Nelson Mazda Cool Springs responded

It's great to hear that you had such a positive experience with our service department. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Nelson Mazda Cool Springs!

August 09, 2021

Nelson Mazda provided excellent customer including our salesman and Finance Manager. They worked with us on our trade and we got the price we wanted. Keep up the great work. More

by Happy Mazda Customer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chaz Garrett, Gerald Gardiner
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Aug 09, 2021 -

Nelson Mazda Cool Springs responded

Thank you so much for your wonderful review! We are thrilled that Gerald and Chaz had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Nelson Mazda Cool Springs!

August 09, 2021

It was the easiest experience in buying a car that I’ve ever had. Adam and Tristin worked well together and helped to we got the car we wanted. More

by 1rose.todd
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Hostetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Day, Tristan Mignogna
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Aug 09, 2021 -

Nelson Mazda Cool Springs responded

Hello, Congratulations on your new vehicle! We are so glad that Adam and Tristin had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

August 08, 2021

Always friendly, quick and excellent service. The quality of mazdqs are great. Our whole family drives mazdas and will continue to refer friends and famiky. More

by LORRIE.CRAIG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tanner Hostetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devin Rogers, Chaz Garrett
Report | Print
Aug 08, 2021 -

Nelson Mazda Cool Springs responded

Thank you for taking the time to share your feedback with us, Lorrie. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again!

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