Nelson Mazda Cool Springs

Awesome Experience! I came in with my eyes larger then my budget would allow. Ty Johnson helped me through the hole process of finding what my budget would allow then wit I came in with my eyes larger then my budget would allow. Ty Johnson helped me through the hole process of finding what my budget would allow then with the vehicle I would be proud to drive away in. He made my experience in spending a lot of money for me very easy. His knowledge in the types of vehicle I wanted and getting me suited with one I could afford made the hole process very easy for me. I purchased a 2016 Mazda CX5 Touring with the Bose package and I love it. More

Finally a low pressure pleasant car buying experience! Nelson Mazda had a nice selection of CX5 inventory and Ty Johnson was a pleasure to work with. Once we selected the car we wanted, the trade in appra Nelson Mazda had a nice selection of CX5 inventory and Ty Johnson was a pleasure to work with. Once we selected the car we wanted, the trade in appraisal and finance process was quick and the numbers were just what we expected after checking out KBB and Edmunds. A truly fun day selecting a new car and taking it home a few hours later. More

The Easiest Car Purchase Ever We worked exclusively with Cassie at the Nelson Mazda in Cool Springs. We had worked with her in the past, and this time knew exactly what we wanted We worked exclusively with Cassie at the Nelson Mazda in Cool Springs. We had worked with her in the past, and this time knew exactly what we wanted before we even came to the lot. Cassie made it happen! She got us an amazing deal on my new Mazda CX-5! We had been texting her all week about the deal, and when we got there last night the purchasing process was a dream! The manager, Cody, also made the signing process fun and stress free. I am SO happy with my new Mazda and my experience. Not to mention, Cassie followed up with me the next day to make sure everything was still going smooth. Highly recommend this dealership! More

Informative, low pressure cary buying experience Over a 6 month period (leading up to Volkswagen buyback of previous car), first Alyssa and later Justin helped me explore and test drive the Mazda lin Over a 6 month period (leading up to Volkswagen buyback of previous car), first Alyssa and later Justin helped me explore and test drive the Mazda line, focusing on Mazda 3 hatchback. After I decided on Mazda 3, Justin located a 2016 vehicle and a 2017 vehicle that met my needs, and arranged for the 2017 to be shipped from another dealer. The sales experience was low pressure and efficient, with a single round of negotiation to a reasonable price. More

Stress Free Car Shopping and Purchasing The staff at Nelson Mazda/Cool Springs is extremely helpful, polished and professional. We purchased our "kid car" and even my children, 20, 16 and 1 The staff at Nelson Mazda/Cool Springs is extremely helpful, polished and professional. We purchased our "kid car" and even my children, 20, 16 and 15, were treated respectfully when making our final decision. Highly recommend Nelson Mazda/Cool Springs. They helped me find the right car for my family. More

Very Friendly Staff & Not Pushy I highly recommend Cassie as someone to deal with when your looking to purchase a a car. she listened to what I had to say and showed me what I wanted I highly recommend Cassie as someone to deal with when your looking to purchase a a car. she listened to what I had to say and showed me what I wanted to see. I will go back to purchase the next car from her!! More

Very nice and not pushy or over-bearing. This dealership was different that every other dealer I had been to. Not once did they say "what do we need to do to get your business today" which is This dealership was different that every other dealer I had been to. Not once did they say "what do we need to do to get your business today" which is cliche and dumb. For a purchase as big as buying a new car they realized that I should take my time and make the right decision after more than an hour of thought. I got a new Mazda3 hatchback and it's a sweet ride. My salesperson Alex did a great job explaining everything that the car had. This truly was a hassle free experience and I never felt pressured. More

Amazing people, incredible service! I cannot recommend this place enough! I went in and was created by Warner immediately. I just wanted to come in and test drive a couple of used Mazda I cannot recommend this place enough! I went in and was created by Warner immediately. I just wanted to come in and test drive a couple of used Mazda 3's. I'd done plenty of research before I came in, and I was comparing the 3's to Civics. I was planning on test driving and then heading to Honda to drive. Warner did an amazing job educating me on all of the car's features. They didn't have any used 3's that I wanted, but he helped me find a NEW car that fit within my budget! The test drive ROUTE really makes the difference. You get to see how the car drives in all conditions - inclines, declines, curves!, stop and go traffic, and freeway traffic. After we got back I knew that I wanted to buy, completely forgetting about checking out any other cars. Warner was fantastic and made me feel so comfortable the entire time. Cody was fantastic as well and made signing paperwork as enjoyable as it possibly could be! I didn't even realize how long I had been there until I left in my brand new car. I've already recommended you to a friend who will be in the car market soon! Thank you all so much! You have an amazing staff who really knows how it should be done! More

The way it should be done I was greeted by Justin, told him I just wanted to ask some questions. I had researched the car online, but didn't think I could swing financing till I was greeted by Justin, told him I just wanted to ask some questions. I had researched the car online, but didn't think I could swing financing till Christmas when I get a bonus. Anyway, Justin suggested we take a test drive, which was the best. He was very knowledgeable about the Mazda3. The back roads of Franklin are also great for a car made for curves. Back at the dealership, Justin proposed we look at the financial picture. As it turned out, my credit score & trade-in allowed me to get a great deal & early Christmas present. Cody in finance was also efficient in getting through the paperwork quickly, but without feeling too rushed. Thumbs up all around ! More

Genuine folks - awesome service! We worked with the lovely Jana Williams. We went in not sure what we were going to be able to do if we traded in our 2012 Mazda 5. Jana took a lot We worked with the lovely Jana Williams. We went in not sure what we were going to be able to do if we traded in our 2012 Mazda 5. Jana took a lot of time and patience with us and explained our options - the result? We drove out of the lot with a 2015 Mazda 5 with half the mileage we had on our old car and a lower monthly payment! Jana was amazing - she was warm, friendly, extremely knowledgeable. She understood what we wanted I think before we even did! She was incredibly patient with all of our questions and was so helpful. We also met Patrick, the manager, who made a point of coming over to introduce himself to us. We also got to work with Cody Schomber, who was also very amiable and knowledgeable. He helped us pick the right plan we needed to maintain our vehicle and still kept us UNDER budget! We felt like the whole visit was about making sure we were happy; not about sales quotas. Jana and Cody are rock stars. We are extremely happy with our vehicle! And our kids were beside themselves when we surprised them with it!! Thank you, Jana and Cody! More