Nelson Mazda Cool Springs

Pleasant Car Buying Experience We had a super helpful employee, Justin Galloway. He took his time, paid attention to what we wanted, was very straight forward, and gave us what we We had a super helpful employee, Justin Galloway. He took his time, paid attention to what we wanted, was very straight forward, and gave us what we wanted. He was so knowledgeable on the car features- very helpful. Cody from finance was also very helpful and great about answering questions. No pressure from anyone and everyone was friendly. More

Drove 50 miles but worth it My experience has been excellent. My sales person, Ty Johnson was great, and so refreshing from the high pressure sales people, I've dealt with at oth My experience has been excellent. My sales person, Ty Johnson was great, and so refreshing from the high pressure sales people, I've dealt with at other dealers. I was in the market for a used car, and they allowed me to take the car to another mechanic for evaluation. The sales process was comprehensive including other representatives from Nelson Mazda. Ty though was the face of Nelson with us, and we benefited from his professional manner, as well as his integrity and follow through. We are now awaiting the car being completed, with the repairs agreed on. I would highly recommend Nelson Mazda at Cool Springs, for any friends looking for a Mazda product or one of their used vehicles. Bob R. More

Best car buying experience Since moving to TN, we have always used Nelson Mazda Cool Springs to service our vehicles. We spoke with Cassie last year about the CX5 but decided to Since moving to TN, we have always used Nelson Mazda Cool Springs to service our vehicles. We spoke with Cassie last year about the CX5 but decided to wait until after our son was born to purchase. We enjoyed her so much that we came back and she found us our perfect vehicle! Cody dealt with all financials and he was so professional and kind. We were there past closing because they made sure to give us everything we needed and be thorough in explaining all dealings instead of rushing us out the door. The entire process was easy and enjoyable. We could not be more satisfied with our experience or our CX5! Working with Cody and Cassie was an absolute pleasure! I highly recommend Nelson Mazda Cool Springs for buying and servicing! More

Purchased a New Mazda CX-5 After researching several small SUVs and text driving four of them. In the end, we were most impressed with the performance of the CX-5 and the Nelso After researching several small SUVs and text driving four of them. In the end, we were most impressed with the performance of the CX-5 and the Nelson Mazda Cool Springs dealership from the time we walked in to meet the manager, Patrick, who then introduced us to Ronald. Both were very knowledgeable about the CX-5 and great to work with through the entire process. They had by far the best text drive course along which allowed us to see how well the CX-5 handled through country turns, up/down hills and the interstate. This is my second Mazda to purchase from Nelson Mazda and once again I am impressed with this dealership and would recommend that you consider them for your next car purchase! More

Great Experience! I chose Nelson Mazda after reading other's raving reviews of this dealership. I went in without fully intending to buy something that day, and was gr I chose Nelson Mazda after reading other's raving reviews of this dealership. I went in without fully intending to buy something that day, and was greeted by Warner who went over how Nelson Mazda was different than other car dealerships. Once he heard more about what I was looking for, we set out to test drive three cars. The test drive course itself was incredibly well thought out. Even with each drive taking around 12 minutes, Warner didn't rush or hurry me along. He kindly answered all my questions and never once made me feel pressured to choose. At the end of the drives, I had pretty much decided on one car. The owner then came out to price the car and let me know what my trade in would be worth. Ultimately, they gave me way more than other dealerships had quoted me on my trade in. The whole process was seamless and streamlined. Every person I talked to at Nelson Mazda was knowledgeable, kind, engaging, non-aggressive, and relaxed. I loved the environment and ultimately felt 100% comfortable trusting Nelson Mazda with this big decision. I'm so happy I did my homework and ended up there!! If you're unsure where to start your car search, start here!! They have a great selection of used cars as well, I ended up with a 2 year old Toyota and I couldn't be happier! More

New car purchase Mazda CX 5 Great staff no pressure very knowledgeable and polite! Highly recommend. Justin Galloway & Cody Schomber for exceptional customer service. I will be r Great staff no pressure very knowledgeable and polite! Highly recommend. Justin Galloway & Cody Schomber for exceptional customer service. I will be referring to friend & family. More

The BEST People in the business. Treated like a KING! No nonsense, straightforward dealing folks. Don't both going anywhere else because these folks understand the term "customer service". Ty Johnson as No nonsense, straightforward dealing folks. Don't both going anywhere else because these folks understand the term "customer service". Ty Johnson as is honest as you get and goes out of his way to make you feel welcome and a guest. Patrick Robertson goes the extra mile to get you the deal you need with a lender and Matt Ryan makes the paperwork quick and a breeze. I sold cars for a living in a previous life and Nelson Mazda treats me like I would treat someone myself. This is my second vehicle with them ('15 Mazda 6, '13 GMC Acadia Denali) and I would not think of shopping elsewhere. Seriously, go to the place where you are treated like a King! More

transparency From the first contact with them, going through all financial approvals, till finally leaving with the new car, the folks on this dealer were all the From the first contact with them, going through all financial approvals, till finally leaving with the new car, the folks on this dealer were all the time honest, transparent, respectful. One will not feel like cheated by car dealer here. More

The best dealership hands down NO pressure just helpful employees. This is the 2nd time I have bought a car with them and would absolutely recommend them again. A++++++. They will NO pressure just helpful employees. This is the 2nd time I have bought a car with them and would absolutely recommend them again. A++++++. They will definitely make a believer out of you. More

Best car buying experience ever. Great customer service, worked with Cassie McCabe to purchase a used Lincoln MKX. Everyone at the dealership was great to work with. I drove from Kn Great customer service, worked with Cassie McCabe to purchase a used Lincoln MKX. Everyone at the dealership was great to work with. I drove from Knoxville to Nashville for the car and after working with Nelson Mazda I would do it again for the deal and service I received. This is truly one of the best car buying experience I have ever had. More