Nelson Mazda Cool Springs

I love my new car thank you! I would definitely recommend going to this dealership to anyone. Matthew was amazing, he answered all my questions and never once made me feel pressur I would definitely recommend going to this dealership to anyone. Matthew was amazing, he answered all my questions and never once made me feel pressured to buy. This was easily the most least stressful car buying experience I've had. Everyone on the team were incredibly nice and knowledgeable and had no problems answering my questions. Thank you so much for a wonderful experience and I'm so happy with my new car!! More

Quite possibly the worst purchasing experience EVER!!! I just purchased a used 2015 Mazda CX-5 AWD for $$$$$, this was a cash deal and my experience left me wishing I had purchased a car from another deale I just purchased a used 2015 Mazda CX-5 AWD for $$$$$, this was a cash deal and my experience left me wishing I had purchased a car from another dealer. I have to say, selecting the car to purchase was pain-free, I was hoping to purchase the 2017 CX-5 but we were unable to coordinate the times... My experience went downhill after I had selected the car and agreed on the purchase price. 1. After we had agreed on the purchase price and I was ready to sign the check, I was informed that I would have to go to the DMV to complete the registration.... They charge a $100+, in addition, to deal with the DMV... So now I'm feeling the nickel-dime experience... OK, I'll pay the extra $. Oh, I still have to get the inspection done... Really? I just bought the car, you've had the car for a while... Do the xxxx inspection before placing it on the lot. 2. So now they start prepping the car, detailing the car and installing the accessories I purchased... Great.. I come back after a couple hours to pick up the car.... So... My salesman hands over the key to me in the showroom, I have no idea where the car is, I go by myself to find my car, realize the gas tank is at 1/4 inform the salesman who runs around for a minute, only to come back and tell me we are really busy and understaffed so maybe you should just drive off. 3. So now I'm questioning life and driving off, about 5 minutes later I realized they have NOT installed all the accessories I've purchased, actually, they are nowhere in the car either. So back to the dealership. 4. So finally they take care of me, install the roof racks, fill up the gas tank and I'm on my way home 50 minutes after I got back to the dealership 3 hours after I had paid up. 5. I get home with two sets of keys, one where the battery is DEAD and the other gives a low battery sing on the dashboard... (They drove the car, detailed the car, add gas, and the salesman had picked the dead key before he went back to the shop to get the second key)... It was $5.00 at Kroger, again taking away from the experience. 6. Now my mind is running, I need to check the oil, filters, brakes etc... The tires are suspiciously low on thread. I purchased a car from a supposedly reputed dealer, I should not have to worry about this stuff on the DAY of PURCHASE. DEAR MAZDA, I love the way your cars drive, I think you have achieved the fun factor. Have recommended your cars to family (who have purchased a 2017 CX-5 on my recommendation), I hope to splurge on a Miata sometime soon because why not... I think you should drop Nelson Mazda as an authorized dealer/reseller as they do not embody the same culture, they have taken the "fun" of buying a car, the excitement from purchasing a new car and have STOMPED all over it. So long Nelson Mazda - More

Great Used Car Purchase Experiebce! We were looking to upgrade our daughter's vehicle prior to her leaving for an out-of-state University. We found the perfect used SUV, and the perfect We were looking to upgrade our daughter's vehicle prior to her leaving for an out-of-state University. We found the perfect used SUV, and the perfect sales team! The car was priced fairly, there was no "sales pressure tactic", and when we decided to buy, it was a VERY professional, efficient process! Thanks to Lauren, Cody, and Justin for making this happen! Thanks also to Nelson Mazda for keeping NICE older model, higher mileage vehicles on the lot for needs like ours! More

Fantastic!!! This was my first time to any Mazda dealership and I was impressed. Justin came out to the lot quickly and greeted me. There was no pressure just grea This was my first time to any Mazda dealership and I was impressed. Justin came out to the lot quickly and greeted me. There was no pressure just great customer service. I knew what I was looking for and all my questions were answered thoroughly. The staff was very accommodating to my schedule and Justin made sure to get me the exact vehicle I wanted shipped in extremely quickly. Never owned a Mazda before this but I have had my 2017 Mazda CX5 for a week and am in love! I would recommend this dealership and Justin to anyone looking for a wonderful car buying experience. More

Great Experience We have been loyal Mazda customers for over 16 years. This was our first new car purchase for quite some time. We had a great new car buying experie We have been loyal Mazda customers for over 16 years. This was our first new car purchase for quite some time. We had a great new car buying experience at Nelson Mazda. Our sales representative, Ronald Mayfield was helpful, courteous, friendly and knowledgeable. He also did not use any high pressure tactics and answered all of our many questions. The dealership allowed us to take the car home on a test drive to make sure it would fit into our garage. That was very important as a tight turning radius is required to get a car into our garage. We also received a good value on our trade in. Patrick, the sales manager was very courteous and helpful. We also like Nelson Mazda's service department as we had our old Mazda serviced on a regular basis. More

Best Car Buying Experience of my Life I HATE buying cars...I've never had a good experience. I've been talked "around" because I am a woman (literally I am buying the car but the salesman I HATE buying cars...I've never had a good experience. I've been talked "around" because I am a woman (literally I am buying the car but the salesman just talks to my husband). This was a MUCH different experience. No pressure, no hard sell tactics, and they bent over backwards to find the car I wanted with the features I wanted. There was no haggling, Justin was very patient, explained everything well, and he really helped me to make the right decision. More

Customer is top priority I live 3 hours from the dealership and they made every effort to help me make my decision without wasting a trip. They worked with me on the price an I live 3 hours from the dealership and they made every effort to help me make my decision without wasting a trip. They worked with me on the price and provided a product that exceeded expectations. Customer focus is their top priority. It was a pleasure More

excellent car buying experience Justin and Patrick were so patient and helpful. I can honestly say I have never had a more enjoyable car buying experience. I never felt pushed into s Justin and Patrick were so patient and helpful. I can honestly say I have never had a more enjoyable car buying experience. I never felt pushed into something or like I was being deceived which I greatly appreciated. It was evident the two of them were doing everything they could to accommodate my requests in a vehicle and making the numbers work financially for me to feel comfortable with my purchase. I had never leased before and they answered all my questions and explained things in great detail. Overall just a great experience working with professional and personable people! More

Repeat Customer Due to Great Service I bought my first Mazda last year at Nelson Mazda - a CX5. It was a great experience - no hassles, great service, friendly staff. I liked the car and I bought my first Mazda last year at Nelson Mazda - a CX5. It was a great experience - no hassles, great service, friendly staff. I liked the car and the dealership much more than I expected, so I decided to upgrade to a CX9. The experience was great. More

New Vehicle Purchase I have purchased all my vehicles with Nelson Mazda since 2000. Never an issue, discrepancy or complaint. Very professional group, and more importantly I have purchased all my vehicles with Nelson Mazda since 2000. Never an issue, discrepancy or complaint. Very professional group, and more importantly, they treat you like you are family! More