Neil Huffman Mazda

Milena was our sales associate and she was amazing from the start! My wife and I inquired about a new vehicle via email/cargurus . Milena, without skipping a beat, went the extra mile by showing us a video the start! My wife and I inquired about a new vehicle via email/cargurus . Milena, without skipping a beat, went the extra mile by showing us a video of the new vehicle (inside & out). The video not only proved that the vehicle was on the lot but that they were serious about doing business. A price was agreed upon and we were fully expecting something to change when we arrived on the lot. IT DID NOT! The price agreed upon was not only honored but the vehicle was already prepared and ready to go for us. We were in and out of the dealer in record time. If you are from out of state and looking at this dealer, I HIGHLY RECOMMEND THIS DEALERSHIP AND MILENA AS YOUR SALES ASSOCIATE! They are a NO xx dealership and their sales associates will take care of you. Everyone was friendly and a pleasure to speak with! That is almost unheard of at dealerships! We will definitely go back to this dealership to purchase another vehicle in the near future! More

We purchased a used car and the salesman Earl Drake was fantastic. He was kind, helpful, and addressed every concern we had. The staff did great detailing work to get the vehicle ready. It was a 2016 model fantastic. He was kind, helpful, and addressed every concern we had. The staff did great detailing work to get the vehicle ready. It was a 2016 model, but it looked brand new. I would highly recommend this dealership to anyone. More

My son took his 2012 MAZDA CX-7 to the service department because it was smoking and running bad. A repair shop in the neighborhood that looked at it said it needed to go to the dealer because it needed a ne because it was smoking and running bad. A repair shop in the neighborhood that looked at it said it needed to go to the dealer because it needed a new turbo charger and his business did not do that work. We made an appointment and was not contacted for a week. Left messages with no return calls. After being told by Neil Huffman Mazda that it needed a new motor AND a new turbo charger (for $12,000.00) we took it to a REPUTABLE repair shop and was told the turbo charger needed to be replaced (for $1900.00) and they could have ready in 2 business days. BUYER BEWARE! More

Chris went above and beyond to make my car buying experience unmatched. He was kind, professional, and got the job done in a timely manner. I recommend him to anyone looking to buy. He was very knowl experience unmatched. He was kind, professional, and got the job done in a timely manner. I recommend him to anyone looking to buy. He was very knowledgeable about Mazda as well. More

Spencer Murphy was very helpful from the time I walked in to the time that I left. I appreciated his extensive knowledge on the options that we discussed to the time that I left. I appreciated his extensive knowledge on the options that we discussed More

Dakarai was fantastic. He was very knowledgeable and very helpful when it came to helping find cars in my budget. helpful when it came to helping find cars in my budget. More

The dealership itself was nice and I got a great deal on the vehicle I purchased, but my experience was below average and has only continued to get worse. While working out the car deal, the associate the vehicle I purchased, but my experience was below average and has only continued to get worse. While working out the car deal, the associate (Tyler A.) I was working with was visibly angry at any efforts to negotiate price. I understand that dealerships are there to make money, but as a customer, it is also my responsibility to negotiate and facilitate a deal that works best for me. Negotiating trade in value was like pulling teeth. I also noticed while test driving that the vehicle's tires were not balanced and this concern was completely ignored when I brought it up. I tried to bring it up a second time and was treated like asking the dealership to handle re-balancing the vehicle would be mission impossible. The aftermath: After a few weeks of not receiving any of the paperwork I was told I would receive in the mail, I decided to go through the papers they provided only to realize the dealership put the wrong address on all of my paperwork. I reached out to the dealership to inform them of this and was told I should still receive everything because "your name is on it" which was obviously not the case. I had to make countless phone calls to the bank to sort out my payments and get my address updated. I also had to reach out to the dealership on numerous occasions, only to not hear from anyone. When I finally heard back from an associate (Tyler), they clearly did not care and did not actually read the email or address the concerns I had. This then caused me to have to send another email asking the same questions yet again. If I did get a response, it was cold and careless. When I received my title and registration in the mail, there was a sticky note attached to it with a reminder about property taxes due. Seeing as this would be a strange way to inform a customer they still owed taxes, I reached out to the sales associate (Tyler) to confirm that I did in fact still owe these taxes. I appreciated the quick reply (the last email took 10 days and a second email to get a response), but I did not enjoy being treated as though I was incompetent. Given everything about this entire process had been a confusing mess, I just wanted to be very certain about what was left of my responsibilities. Again, love the car but terrible service. More