Neil Huffman Honda of Frankfort
Frankfort, KY
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Jeff Wyler is a great dealership with excellent staff. Their service department is outstanding with short wait times and updates as to the progress of your service. It is very clean and child friendly. Their service department is outstanding with short wait times and updates as to the progress of your service. It is very clean and child friendly. More
As always, the service department at Wyler Honda was superb. Very friendly people all around and they are also dedicated to outstanding customer service. Poor Chett was floored when I left because I k superb. Very friendly people all around and they are also dedicated to outstanding customer service. Poor Chett was floored when I left because I kidded him about my initial estimate and final cost. I needed the extra work done as advised by Chett because I believe in preventive maintenance. I do not need to break down on the road. I will continue to service our 2 Hondas at Wyler Frankfort as long as we own them. Two finer cars we have never owned before! Thanks for the outstanding treatment as a customer. I would certainly highly recommend Wyler for sales and service. Bob Kendall More
I was immediately taken care of from the moment I arrived at the dealership. The staff was friendly, and concerned about my needs. I will return to Wyler Honda for future purchases. at the dealership. The staff was friendly, and concerned about my needs. I will return to Wyler Honda for future purchases. More
I had a flat tire about a mile from Wyler's on the way to the airport in Louisville. They replaced my tire and sent me on my way in about 20 minutes -- plenty of time for my daughter to catch her flight. A the airport in Louisville. They replaced my tire and sent me on my way in about 20 minutes -- plenty of time for my daughter to catch her flight. Appreciate the quick response! More
Aaron was super to work with and did everything that I asked him too. Dana on the other hand, well.....feel like the old bait and switch was pulled on me. Promised me .9% but only gave me 2.9 and said i asked him too. Dana on the other hand, well.....feel like the old bait and switch was pulled on me. Promised me .9% but only gave me 2.9 and said it was because my credit score was 10 points to low. Problem with this was that I had just run my credit score that morning and it was a good 20 points higher than what he said. Basically, Aaron = good and Dana = watch out. One other thing with Dana.. I asked for the invoice and he would not show it to me. More
Jeff Wyler of Frankfort has the best service team anywhere. They are very friendly and make you feel special. I had new tires put on today and my experience was wonderful...especially after I drove anywhere. They are very friendly and make you feel special. I had new tires put on today and my experience was wonderful...especially after I drove my Pilot and my car drove like a new vehicle. I love Hondas and will always use Jeff Wyler of Frankfort More
This service department has been great to me and my family because we purchase the vehicle from them. No one else has service this van but Jeff Wyler Honda of Frankfort. I have always been treated resp family because we purchase the vehicle from them. No one else has service this van but Jeff Wyler Honda of Frankfort. I have always been treated respectful, provided details about the repair and estimate, advised of my reward points and any discounts that would apply to my service and delivers the service in a timely manner before the time I was told. The customer service at Jeff Wyler Honda of Frankfort is truely sincere at all levels from the service department, cashiers are friendly, sale associates and the techinican that work on my van. This is the third van we have purdhase from this dealership and plan to buy another one next year. Keep up the good work. More
AS I have met all required xx ups for maintenance on a new vehicle and having done that twice with this dealership I have come to know the staff and the results of their work. Their attention to detail a new vehicle and having done that twice with this dealership I have come to know the staff and the results of their work. Their attention to detail and consideration for the customer "wanting to understand" have been exceptional. Prior to retirement I was a research analyst, I xx the on-line info available. I just purchased a new set of tires for a vehicle with less than 30,000 miles. So, I found that Robby Herbert was well aware of what info was available on-line. And his research helped with my final decision. Not only were the staff up-to-date on what customers are reviewing but show concern for the particular needs of the customer. Good working relationships are apparent....good points there. You are appreciated. Dee Swain More
1. Appointments to meet needs of customer always 1. Appointments to meet needs of customer always available. 2. Treated with friendliness and respect. 3. Work done in a timely manner and done we 1. Appointments to meet needs of customer always available. 2. Treated with friendliness and respect. 3. Work done in a timely manner and done well. 4. Availability of transportation to home or work for jobs that take the better part of a day. 5. Clear written explanation of work done and condition of vehicle. 6. Knowledge of cost of work to be done upon arrival and always contacted if anything further needs to be done. More
Everyone on the staff in the service department is extremely friendly and knowledgeable. They bend over backwards to get you in when it is convenient for you and get you on your way with basic servic extremely friendly and knowledgeable. They bend over backwards to get you in when it is convenient for you and get you on your way with basic service in a timely fashion. They take your vehicle and treat it like it was theirs. More