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Neil Huffman Honda of Frankfort

Frankfort, KY

not yet
rated
361 Reviews

1440 Versailles Road

Frankfort, KY

40601

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Showing 361 reviews

January 02, 2024

I sold myself the car by doing research online, and I went in and the salesman told me that they didn't have the one I want in stock and he would let me know when it arrived and did I want to put down a More

by dayfran
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Todd , Neil Huffman
July 08, 2023

I only dealt with this dealer online and via email. There was a mixup concerning the date for me to come look at the car, so it was sold before I could make the trip. At least they let me know the car More

by Fred
Recommend Dealer
Yes
Employees Worked With
William O'Neil, Neil Huffman
Jul 31, 2023 -

Neil Huffman Honda of Frankfort responded

We sincerely apologize for the mix-up and take full responsibility for any inconvenience caused. We want you to know that we have an extensive selection of both new and pre-owned vehicles at our disposal, and we are eager to assist you in finding your perfect match. Thank you once more for granting us the opportunity to be your trusted automotive partner.

April 13, 2023

Cody was so helpful. He got the car I wanted in the color I wanted. He went above and beyond to make sure I was satisfied with my new vehicle. More

by herve1022
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody Houchin, Neil Huffman
May 25, 2023 -

Neil Huffman Honda of Frankfort responded

We appreciate you leaving us feedback! Thank you for being a Neil Huffman customer. :)

January 28, 2023

They made the experience of buying a car less intimidating and was transparent with every step of the purchase. More

by jerri.mcdowell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Neil Huffman
December 13, 2022

difficult to get viable responses i e was the lexus repaired at a lexus collision shop not sure who helped More

by brass.william
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
woford
Jan 13, 2023 -

Neil Huffman Honda of Frankfort responded

Exceptional customer service is our main priority at Neil Huffman Automotive Group and we sincerely apologize if your experience was anything less than exceptional. Unfortunately, we have been unable to match your review with any name in our customer database but we are committed to hearing your concerns. Accordingly, please email the Neil Huffman Corporate Response Team at contactus@neilhuffman.com with more information so we can contact you. Thank you for allowing us the opportunity to show you why we believe Huffman Has It!

November 09, 2022

Have bought two new Ridgelines here and have had excellent service. Cody Houchin made the sales experience easy and knows his vehicles. More

by dnichols50
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Neil Huffman
October 03, 2022

Service center was fine. I also made an offer on a used car. Sales would not budge off their sticker price. I was at 95%. Dissappointing. More

by terrymatthews242
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Huffman
Oct 20, 2022 -

Neil Huffman Honda of Frankfort responded

We appreciate your honest review. Thank you for choosing to service your vehicle with us and we hope to see you again for any future automotive need.

June 21, 2022

Bought a car yesterday from Celina Ritter it was an amazing experience buying a suv. Would recommend this dealership and Celina Ritter no stress or pressure More

by achie.collins
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Celina Ritter, Neil Huffman
Jun 22, 2022 -

Neil Huffman Honda of Frankfort responded

Thanks for this review! We're glad you had a good experience with Celina!

May 07, 2022

I unexpectedly bought a car yesterday from Cody Houchin. The transaction was seamless and not stressful. Thanks, Cody. More

by Scriv2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Houchin
May 17, 2022 -

Neil Huffman Honda of Frankfort responded

Thank you for the review! We hope you enjoy your new car and are delighted to hear the experience was easy. :)

September 17, 2021

Bought car in July it’s September and still no tags or registration, checked oil it was bone dry , look elsewhere before buying here , look at all the bad reviews , people who don’t get tags for months an More

by deannajohnson284
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dylan Smith
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