Neil Huffman Honda

I purchased my vehicle 3 months ago and have never received a title or tags. The title clerk or their business office won’t return my phone calls. received a title or tags. The title clerk or their business office won’t return my phone calls. More

Travis was very helpful and attentive to my family and myself as we waited for my car. They got straight to the point and made sure I had everything I needed to go home in my new car. They were thoughtful myself as we waited for my car. They got straight to the point and made sure I had everything I needed to go home in my new car. They were thoughtful and nice. No games were played and I’m very happy with my 2021 Honda Passport Elite More

Do NOT buy your next vehicle from Neil Huffman Honda! They are dishonest and extremely unprofessional. I received three emails asking me to come to the dealership to test drive a car that I inquired abou They are dishonest and extremely unprofessional. I received three emails asking me to come to the dealership to test drive a car that I inquired about online. I said that the price was $1000 more than I was willing to pay. Then the manager asked if I would buy the car if it was $1000 less. When I got there the car was not on the lot yet! We sat down to discuss numbers on the vehicle that I wanted. I inquired about the vehicle being $1000 less than the asking price. The same manager said that he would not take off $1000 off the asking price. I left without buying a car. The GM emailed me and asked if my visit was satisfactory and how he could earn my business. I emailed him back and explained what had happened and told him how he could earn my business. He did not return my email. I called him. He did not return my call. As I stated Neil Huffman Honda is a very unprofessional car dealership! More

Just stopped by this morning after my shift to look at a used truck they had just listed for sale 3 days before. First guy told me it was around the back, held the door for me and said I needed to talk to C used truck they had just listed for sale 3 days before. First guy told me it was around the back, held the door for me and said I needed to talk to Christy about the truck in question. She comes out and asked me what I wanted. I told her and she tells me that she thinks the truck is going to the auction because of maintenance issues but she will go check. She comes back and tells me that the truck is going to auction. I ask what's wrong with it. She tells me that it has a bad drive shaft and it's not safe to sell it to me. Now I have heard some whopper's in my time but a 1995 Ford F350 4WD with a bad drive shaft being "unsafe" to sell is certainly a contender for top slot. Then she just looks at me, doesn't offer to sell me anything else or even ask what else I might consider. I had the cash burning a hole in my pocket but if that's not good enough. Well all I can say is I will tender my apologies for not going home and dressing up for the opportunity to spend my money in their business. More

I purchased a new 2020 Honda CRV on 11-19-20. I was very pleased with the customer service starting with Carli who was very prompt in responding to my request to schedule a test drive. She was very courteou pleased with the customer service starting with Carli who was very prompt in responding to my request to schedule a test drive. She was very courteous, friendly and efficient. The receptionist at the front desk was very pleasant and helpful when I arrived. My sales person, Luke, was very patient with me, answering all my questions and demonstrating how the vehicle operated as well as all the different features. He even made a follow-up call the day after I made the purchase. Eric did a very thorough job explaining all of the options available for financing and all of the extended warranties available. He was very gracious and helpful when I called a few days later with some additional questions. I was pleased with the overall sales experience. On a scale of 1 to 10, you were all an 11! More

This is my second review. The first review was all good. Since then we realized that we received no paperwork from the sale. My husband contacted our salesman who promised to email it to us. That was 5 days Since then we realized that we received no paperwork from the sale. My husband contacted our salesman who promised to email it to us. That was 5 days ago. Today we got the paperwork for getting the car licensed with my husband’s name and some random woman’s name. Now, not only do we have to get the paperwork but we have to straighten out the license issue. So while the buying process was easy the aftermath is a hot mess. More

I purchased a Honda CR-V Hy-brid and the whole experience was easy, efficient and fair. Luke M assisted me with the purchase, he was very fair, detailed and consumer oriented. was easy, efficient and fair. Luke M assisted me with the purchase, he was very fair, detailed and consumer oriented. More

I Will Not Buy a Car From Neil Huffman Honda in Clarksville. We have leased two cars and bought one from them over the past few years. The first two transactions were fine. The third one wasn’t Clarksville. We have leased two cars and bought one from them over the past few years. The first two transactions were fine. The third one wasn’t bad but irritated me some. My current lease is ending so I went to see what options are available. Let me say, my credit isn’t fantastic. It’s not terrible, but could be better. Part of my credit problem is due to what caused the irritation with my third transaction. I knew going in we would not have many options because of credit, so I knew not to be picky. They pulled my credit to give me as estimated payment for a car we had not mentioned or considered. They had done two hard pulls for this. After some back and forth and confusion over the phone, I just went down there. I had stated I’d like to consider some used options instead of leasing new. He found a few and I liked one. I was told it was in our price range and took it for a test drive. Before leaving I told them not to pull my credit until we decide. My husband also liked it, and we started thinking it was the one we wanted. Then, before we could make a decision, they tell us that they actually can’t finance that one to us due to our credit. We have to buy or lease something new. I don’t understand that, but ok. I’m sure there are reasons I wouldn’t think of to explain why. We go inside and sit back down looking at other options. After some discussion, we decide to test drive another car. As I’m waiting for the salesman to bring up the car, I notice several new emails and look. Multiple emails notifying me of hard inquiries on my credit report. So I go take a look. I now have six hard inquiries on my credit. From that day. I had five from the last transaction. So I now have 11 from them. Each can deduct up to five points from my credit score and stay for up to two years. On at least four occasions during our discussions of this transaction, I asked them not to pull anything until we knew what we wanted. They did anyway. When I pointed it out, he apologized but did not offer to do anything else or like it was even a big deal. For someone trying to repair their credit, it is a big deal. Also at that location previously, I have been lied to forcing us to buy out our lease when we did not want to. I feel like I have been taken advantage of for being ignorant and trusting in past transactions. There are great car salespeople. I do not think I have encountered them at Neil Huffman. I did try to text my salesman for an explanation why they did this when I had asked them not to. No response. I emailed the general manager and explained the situation. No response. They may act like they care and want to help you while still helping the business, but if they make a mistake they won’t make it right. Or even admit they did wrong. The service department, on the other hand, is amazing. Honest, polite, fast, and efficient. More