Neil Huffman Honda

Do NOT be persuaded to buy Gap insurance from Neil Huffman Honda in Clarksville when making a purchase. We were told if we cancelled our gap insurance before 2 years, we would get a prorated refund of Huffman Honda in Clarksville when making a purchase. We were told if we cancelled our gap insurance before 2 years, we would get a prorated refund of our gap premium. We made the purchase of a new Honda Ridgeline in Jan 2022 and paid over $700 additional for gap insurance. We called both the gap insurance company and Neil Huffman on Nov 8, 2023 ( well before the 2 year deadline) and cancelled coverage. We were advised our refund would be over $500. 4 months later we have not received the refund despite bi- weekly calls and emails to Duncan and Eric in the finance department and Dave Grover the general manager. Both the insurance company and Neil Huffman confirm the cancellation snd the refund amount. Save yourself the headache and DO NOT purchase from this dealership. They will not return phone calls or emails to us to resolve this simple matter. This does not convince us they would handle any other issue any differently. The dealership has the refund $, but will not refund them to us as promised. More

Oil change and tire rotation was quick and staff was friendly. However, the day after I got service, the tire pressure warning light came on and the vehicle doesn’t tell you the tire pressure for any of friendly. However, the day after I got service, the tire pressure warning light came on and the vehicle doesn’t tell you the tire pressure for any of the tires. So I had to check the pressure on all 4 tires myself and they were all low and I filled them to the appropriate level. I have my own air compressor in the trunk, but that really should have been done during the oil change/tire rotation. They also wanted me to get transmission and brake fluid service that they recommend every 3 years or so. They said they didn’t know the last time it was done and I should get a carfax report to see if the previous owner had gotten it done recently. I don’t understand why they can’t check the service records or the carfax they pulled when they sold me the vehicle instead of making me purchase a carfax report. The splash shield under the car was also missing. I purchased the vehicle used so I’m not sure how that happened. I just would have thought that’s something the dealer would have checked before selling the car to someone else. They wanted $600 to replace it which is way too much for a splash shield, so I’m going to have to do that myself. I regret purchasing this vehicle from Neil Huffman Honda. They got me very upside down on my loan and the salesman fast talked me when I bought it and I should have listened to my gut. This was a mistake that I’ll have to live with and learn from. More

Pleasant experience. Bought new van from Todd.and worked with Duncan on financial part, both nice guys. Would buy from again Bought new van from Todd.and worked with Duncan on financial part, both nice guys. Would buy from again More

Best Honda dealership In Kentucky,I hope you will get your Honda from here thank you. your Honda from here thank you. More