Neil Huffman Honda

Love my CRV- don't love the unethical sales spill I received My husband applied for financing at NH and he wasn't approved on terms he wanted so I applied through Capital One and got a great offer. I went to Nei My husband applied for financing at NH and he wasn't approved on terms he wanted so I applied through Capital One and got a great offer. I went to Neil Huffman Honda with the Capital One prequalification letter with a reference number/guaranteed financing. As an authorized dealer on Capital One's site, they should have had no issues using the reference number to pull up my offer with Capital One. I had to call Capital One to get the dealer to do it the right way. I made it extremely clear to the sales guy- Tavis Brown- from the start that I didn't want the extended 3rd party warranty or the GAP coverage. They push and push and push this until you can't take anymore. The manager Kenny Gray used this to lie to me about my financing options. After they used the reference number correctly they printed off a piece of paper to show me/told me that Capital One "required" both of these things to use my offer. One was a $3500 7yr 3rd party warranty. The other was GAP coverage at $600. By that point I had been there an extremely long time and felt like I kind of trusted my salesperson- Tavis Brown- so I signed the deal because I was under the impression that this was in fact required to get the APR that Capital One was giving me. I still didn't feel right about it so I called the lender that evening (Capital One) and asked them if they did in fact require these terms. They said absolutely not and that they NEVER do that. They told me they have heard of dealers doing that before just to earn more $ and agreed with me that it is an unethical sales tactic. They advised me to return in the AM and confront the dealer. I went back in the next morning to cancel both the extended warranty and GAP coverage and they denied lying and gave me a hard time about it but I sat there while the finance guy made a new contract for me with both of the options removed. Kenny Gray still maintained that Capital One came back with those terms. He won't admit that he made it up or apologize in any way. I strongly believe the computer system the dealer uses allows the dealer to submit any extras they wish (why wouldn't it?) and that's the paper be showed me. Capital One never said it was required and he absolutely knows this. He huffed and puffed and told me he didn't appreciate being called a liar. Well, guess what? I don't appreciate being lied to, you know? I spent almost $30K on a certified 2015 Honda CR-V after it was all said and done. I love the car but the treatment I received has tainted the whole experience for me. And another thing about the extended warranty- as I said I purchased a Honda Certified Pre-owned vehicle... which comes with a 7yr power train warranty. While pushing their 3rd party warranty they repeatedly told me that it was better than the warranty provided by Honda. Another blatant lie. When reading the paperwork I discovered that the extended warranty they signed me up for was a "wrap" only coverage and didn't cover power train at all. I asked each of the employees specifically about their extended warranty and whether it covered the engine and transmission and they said yes, it covers everything. Beyond insane that they knew I was buying a great car with a terrific warranty but yet they were greedy and dishonest enough to try to get me to sign up for a warranty that was far inferior. I will definitely never buy another vehicle from Neil Huffman and will advise all friends/family to purchase elsewhere. Capital One took a report on this dealer and the salespeople involved from me. I get that all dealers push these extended warranties and GAP coverage but I feel like one firm "NO" from the customer should be enough to move on. Why can I not purchase a new vehicle without being pushed/persuaded/belittled about these extras. In any other sales purchase this would not be accepted business behavior. If I don't want something that should be up to me and I shouldn't have to explain it any further. Please be wary when dealing with the sales department at Neil Huffman. They will clearly say anything to get you to sign up for these extra items. The car came with 2 years of complimentary maintenance but now I'm quite hesitant to use it. Bad situation. More

Excellent Service Department I bought my 2006 Odyssey from Neil Huffman and I live in Louisville. From routine checkups to anything I need done, I go back because of Dave Grover I bought my 2006 Odyssey from Neil Huffman and I live in Louisville. From routine checkups to anything I need done, I go back because of Dave Grover and Kris Carr in the Service Department. They are honest, Professional and I TRUST them. They don't try to sell me something I do not need and I know that when I leave everything is going to be fixed and running perfect. More

MISLEAD TO THE POOR HOUSE I have bought 4 vehicles and my daughter has bought 1 from N Huffman. I called ahead needing an inexpensive vehicle for my newly college graduated so I have bought 4 vehicles and my daughter has bought 1 from N Huffman. I called ahead needing an inexpensive vehicle for my newly college graduated son still searching for his dream job. After hearing about several used cars on their lot, I drove 25 miles to check them out. We saw a vehicle we liked but the salesman said the manager had put it back for his daughter. The manager came out to say he purchased something else for her, and that the only thing wrong with this car was the A/C wasn't working. We drove it, and he got an estimate for the A/C of $250.00 or less, so we were excited and bought it. Within 2 weeks of the purchase, the car would not start or run because of something that the whole dash would have to be removed to correct....for a mere $1,200.00!!! After swallowing that he drove for another 3 weeks before the whole radiator/antifreeze/water pump combo died.....so there went another $850.00! I called the store to speak to the manager but he was too busy to answer my call. I sent numerous emails, to customer service, to the manager himself, to the salesman, -- no response. It is very disturbing to me that all these issues came about in such a short time and that the ONLY thing wrong with the vehicle (as we were told more than once) was the A/C problem. I am afraid for my son to even drive the vehicle !!! It seems to have a timeline of every 2-3 weeks for a breakdown!!! What really sucks is that the personnel won't even acknowledge my emails or phone calls! No more business from us.....we have learned a very expensive lesson!!! More

So easy to work with Fast, efficient car buying. The entire process was easy and Carl was great to work with. Straightforward quote and negotiating that led to a quick s Fast, efficient car buying. The entire process was easy and Carl was great to work with. Straightforward quote and negotiating that led to a quick sale. More

Buy your next car here! Tavis brown is the best salesman, but he doesn't act like a car salesman. That is the main reason why i have bought 5 cars from him over the past 7 ye Tavis brown is the best salesman, but he doesn't act like a car salesman. That is the main reason why i have bought 5 cars from him over the past 7 years. Tavis and Steve, the sales manager, always bend over backwards for me. Everyone at Neil Huffman Honda is friendly and caters to your every need. More

Great atmosphere We recently purchased a new vehicle at Neil Huffman Honda in Clarksville and what an experience. The atmosphere in dealership was relaxed and comfort We recently purchased a new vehicle at Neil Huffman Honda in Clarksville and what an experience. The atmosphere in dealership was relaxed and comforting, the salesmen were low pressure, but helpful. More

Best experience in buying a car, ever! The whole team at Neil Huffman was absolutely great. They treat you with respect, listen to your concerns. Will recommend the Honda Team at Neil Huf The whole team at Neil Huffman was absolutely great. They treat you with respect, listen to your concerns. Will recommend the Honda Team at Neil Huffman to all my clients and friends. You can bet that my next car will come from this highly competent and actually caring team. Buying a new car doesn't have to be a nightmare. Those guys are great! More

Great experience! Our trade in and purchase of a 2015 Honda Fit was a great experience from start to finish and we came home with a sweet new car for my wife. Looking Our trade in and purchase of a 2015 Honda Fit was a great experience from start to finish and we came home with a sweet new car for my wife. Looking forward to a long relationship with this dealership. The Leavitts More

Great service and people! I was looking for a used car for a good price but had my heart set on a Honda CR-V. Prices to buy and lease were over my budget. After I had looked at I was looking for a used car for a good price but had my heart set on a Honda CR-V. Prices to buy and lease were over my budget. After I had looked at one of the used CR-Vs it was sold to someone else, which didn't bother me because I wasn't going to buy it. I really was considering leasing but again expensive monthly payments. I was about to call it a day when Luke Moreschi said he found out he was able to lease me a brand new 2015 CR-V within my budget. After much thought I decided to go ahead and agree. I'm glad I did. Love that car. More

Bought a Jeep at a Honda Dealership, What?? I had a very good experience at Neil Huffman Honda. I had been searching for a vehicle for months and finally decided on a Jeep based on my outdoor l I had a very good experience at Neil Huffman Honda. I had been searching for a vehicle for months and finally decided on a Jeep based on my outdoor lifestyle and on the great price. I contacted the dealership via email after having found my vehicle on one of many car-search websites, and received prompt attention and accommodation. Upon arriving at the dealership, I was greeted by a very approachable, unassuming, but very professional individual named Shawn. Shawn is an upstanding and forthcoming individual, even answering questions I knew were odd, but they allowed me to judge the quality and integrity of his character and of the quality of the dealership. As you can see by my ratings, they did not disappoint. The price I got on my vehicle was very good and fair. Of course, one always wants a great deal, and after receiving a "free" 2 year maintenance and service plan as part of the "thanks for buying from us", I knew I had found my vehicle and my dealership. The test drive was quite fun and no I am not an employee, nor am I related to anyone or have any ties to this dealership. Its quite a relief to have found my car and the staff at Neil Huffman made things go so quickly and smoothly. When purchasing a vehicle, do your research, but know that Neil Huffman Honda will treat you fairly. More