Neil Huffman Honda

Honda Heaven Always excellent, friendly and speedy service. My complimentary car wash was better than expected. (Should have hunted up the washer to tip him) Ha Always excellent, friendly and speedy service. My complimentary car wash was better than expected. (Should have hunted up the washer to tip him) Have a 3 year old CRV that I would not take elsewhere. More

Loved the buying experience and my new Pilot! Bought my new Pilot from Huffman Honda and love it! I worked with both Brandon and Tavis who made the entire buying process easy and painless...and de Bought my new Pilot from Huffman Honda and love it! I worked with both Brandon and Tavis who made the entire buying process easy and painless...and delivered the exact SUV I wanted! They dealt with my fairly throughout the entire process and patiently answered all of my questions! I would recommend both the Pilot and the dealership to my friends/family! More

Neil Huffman My family has purchased several Honda cars at Neil Huffman over the past several years. We keep coming back to Neil Huffman in Clarksville due to the My family has purchased several Honda cars at Neil Huffman over the past several years. We keep coming back to Neil Huffman in Clarksville due to their quality product and outstanding sales and service staff. The salespeople are knowledgeable and go out of their way to help work with your needs and budget. Their service staff is second to none. Their service staff is also knowledgeable, friendly and go out of their way to make your experience a good one. We have always been, and continue to be, satisfied with our purchases and services. I would, and do, recommend Neil Huffman to all my friends and family who are interested in purchasing a car. More

It's not buying a car it's service I love my 2007 CRV! I bought it new and have 130,000 miles in it. I am about a year and a half away from looking st a possible new car. Neil Huffman h I love my 2007 CRV! I bought it new and have 130,000 miles in it. I am about a year and a half away from looking st a possible new car. Neil Huffman has the best service Dept around! My car required little service outside of general maintenance but Neil Huffman has always provided top notch service. I just had to have 3 locks replaced. There was a recall on these locks which had expired. Neil Huffman agreed to pay half of the cost to replace these locks. I was so impressed that Neil Huffman's Servuce Dept went above and beyond to help me out. They care about my 2007 CRV as if it was a 2016 CRV. I can't say enough for their Service Dept. Just remember after the deal is done and you bought the new car. You need a Quaility, Experienced Service Department to take care of your New Car Purchase. You will get that with Neil Huffman Honda. Thank you Dave for your help and all the service guys. Thank you Andrew for replacing my locks and a few other things. You are Greatly Appreciated! More

Good Deal After a truly BAD experience at the Toyota dealer up the street. Our experience at Neil Huffman was greatly welcomed. Salesman did his best to meet ou After a truly BAD experience at the Toyota dealer up the street. Our experience at Neil Huffman was greatly welcomed. Salesman did his best to meet our needs and price range, and we ended up with what we considered a great deal on a used certified Honda. I'd definately go there FIRST next time. More

Great experience Sales representative Yusel Esparza was very courteous and knowledgeable of the vehicle we purchased. Took time to explain the features of the car. For Sales representative Yusel Esparza was very courteous and knowledgeable of the vehicle we purchased. Took time to explain the features of the car. For our next purchase we would return to Yusel. Every employee that we spoke with was very professional. The experience was good from beginning to the end. Sixth vehicle purchased at this dealer. More

Tavis Brown best salesman I have ever worked with I purchased a 2016 civic touring and Tavis made this the easiest purchase I have ever made. He had everything done and ready so all I had to do was c I purchased a 2016 civic touring and Tavis made this the easiest purchase I have ever made. He had everything done and ready so all I had to do was come in and sign the papers. He is the whole reason I always purchase from Neil Huffman!! More

Satisfied. Great Salesman, Tavis Brown I bought a Honda Accord, Sport model. Love the car. The whole experience with Luke and then with Tavis Brown was very good. I would recommend them. I bought a Honda Accord, Sport model. Love the car. The whole experience with Luke and then with Tavis Brown was very good. I would recommend them. More

Seduduled oil change / 1-10 rate as a 10 Overall Service dept. did what they said they would do, on time, good people. Scale on this service date 1/02/16 from a 1-10 would be a 10. Would tell you so Service dept. did what they said they would do, on time, good people. Scale on this service date 1/02/16 from a 1-10 would be a 10. Would tell you so if it wasn't. More

Love my CRV- don't love the unethical sales spill I received My husband applied for financing at NH and he wasn't approved on terms he wanted so I applied through Capital One and got a great offer. I went to Nei My husband applied for financing at NH and he wasn't approved on terms he wanted so I applied through Capital One and got a great offer. I went to Neil Huffman Honda with the Capital One prequalification letter with a reference number/guaranteed financing. As an authorized dealer on Capital One's site, they should have had no issues using the reference number to pull up my offer with Capital One. I had to call Capital One to get the dealer to do it the right way. I made it extremely clear to the sales guy- Tavis Brown- from the start that I didn't want the extended 3rd party warranty or the GAP coverage. They push and push and push this until you can't take anymore. The manager Kenny Gray used this to lie to me about my financing options. After they used the reference number correctly they printed off a piece of paper to show me/told me that Capital One "required" both of these things to use my offer. One was a $3500 7yr 3rd party warranty. The other was GAP coverage at $600. By that point I had been there an extremely long time and felt like I kind of trusted my salesperson- Tavis Brown- so I signed the deal because I was under the impression that this was in fact required to get the APR that Capital One was giving me. I still didn't feel right about it so I called the lender that evening (Capital One) and asked them if they did in fact require these terms. They said absolutely not and that they NEVER do that. They told me they have heard of dealers doing that before just to earn more $ and agreed with me that it is an unethical sales tactic. They advised me to return in the AM and confront the dealer. I went back in the next morning to cancel both the extended warranty and GAP coverage and they denied lying and gave me a hard time about it but I sat there while the finance guy made a new contract for me with both of the options removed. Kenny Gray still maintained that Capital One came back with those terms. He won't admit that he made it up or apologize in any way. I strongly believe the computer system the dealer uses allows the dealer to submit any extras they wish (why wouldn't it?) and that's the paper be showed me. Capital One never said it was required and he absolutely knows this. He huffed and puffed and told me he didn't appreciate being called a liar. Well, guess what? I don't appreciate being lied to, you know? I spent almost $30K on a certified 2015 Honda CR-V after it was all said and done. I love the car but the treatment I received has tainted the whole experience for me. And another thing about the extended warranty- as I said I purchased a Honda Certified Pre-owned vehicle... which comes with a 7yr power train warranty. While pushing their 3rd party warranty they repeatedly told me that it was better than the warranty provided by Honda. Another blatant lie. When reading the paperwork I discovered that the extended warranty they signed me up for was a "wrap" only coverage and didn't cover power train at all. I asked each of the employees specifically about their extended warranty and whether it covered the engine and transmission and they said yes, it covers everything. Beyond insane that they knew I was buying a great car with a terrific warranty but yet they were greedy and dishonest enough to try to get me to sign up for a warranty that was far inferior. I will definitely never buy another vehicle from Neil Huffman and will advise all friends/family to purchase elsewhere. Capital One took a report on this dealer and the salespeople involved from me. I get that all dealers push these extended warranties and GAP coverage but I feel like one firm "NO" from the customer should be enough to move on. Why can I not purchase a new vehicle without being pushed/persuaded/belittled about these extras. In any other sales purchase this would not be accepted business behavior. If I don't want something that should be up to me and I shouldn't have to explain it any further. Please be wary when dealing with the sales department at Neil Huffman. They will clearly say anything to get you to sign up for these extra items. The car came with 2 years of complimentary maintenance but now I'm quite hesitant to use it. Bad situation. More