Neil Huffman Acura at Oxmoor

Thanks for your patience. Michael Stack helped immensely on working with my wife and me on our recent lease. He turned around from his way home to meet with us late on a Saturd Michael Stack helped immensely on working with my wife and me on our recent lease. He turned around from his way home to meet with us late on a Saturday. We sat in several vehicles to find the right one that had the best access to transfer from a wheelchair. It was the RDX. It took us the rest of the weekend to decide which color. He never pressured us on the purchase. More

Excellent Salesman and Prompt Service!!!! Having Four Acura Cars and I Just Leased My Third MDX, from Acura Neil Huffman! Between the Excellent Service Team To Sales Department, Thank You!!! Having Four Acura Cars and I Just Leased My Third MDX, from Acura Neil Huffman! Between the Excellent Service Team To Sales Department, Thank You!!! More

Great experience I was extremely pleased with the car buying experience at this dealership. Matthew, sales agent was attentive to my needs, my schedule, and answered a I was extremely pleased with the car buying experience at this dealership. Matthew, sales agent was attentive to my needs, my schedule, and answered all my questions. I would definitely return. Camie Turner More

Great Experience As Usual I have purchased numerous vehicles and the process was as seamless as the last. Brian Ubelhart and Jerry Moore were fantastic to work with as my wife I have purchased numerous vehicles and the process was as seamless as the last. Brian Ubelhart and Jerry Moore were fantastic to work with as my wife chose her new MDX (I recently bought a TLX in February). Sales process was quick and service was impeccable from start to finish. I recommend dealing with either when looking for a new or used car! More

GO SOMEWHERE ELSE I recently purchased a vehicle and there have been several issues. I've emailed the sales manager I dealt with, on numerous occasions asking questions I recently purchased a vehicle and there have been several issues. I've emailed the sales manager I dealt with, on numerous occasions asking questions to which he will reply "ok" (which obviously doesn't answer my questions). When purchasing the vehicle he never explained the features nor gave us a feature sheet or Carfax. As we test drove, we noticed a warning came on that the passenger side was ajar so we opened/closed multiple times to which we were told it was likely due to water on the sensor from the carwash it had just been through. I'd ask details about the car and the sales manager wouldn't know and didn't take the time to find out nor research these things for us. We decided to purchase thinking we could research the features ourselves. As we went to leave we noticed the dome lights didn't work (the light bulbs were missing) and they didn't have them in stock, so I had to go back which was fine since I had to go back for touch up paint. Directly after the sale he left us and went to tend to other customers, not professional whatsoever - It gave off the mentality of "got your money, on to the next." At the appointment for paint touch up a few days later, they still didnt have the bulbs and left me to make another trip out there. At that same appointment, the sales manager couldn't even remember my name after we'd communicated several times that day and I had set the appointment with him so, he knew I was coming. Then a few days after purchase, the door ajar warning started to come on again intermittently and still does it occasionally when someone gets in. I've learned to live with this. Lastly and the main issue- the car has a safety feature, called MyKey, that is likely used for teenagers. It will not allow you to go over 80 mph, you must buckle up before the radio plays, there is a set on the max the volume will go, etc. The car was sold with only one key (another issue I hoped they would address but of course not) which is programmed with this feature. The master key, which I assume the old owner still has, is the only one that can deactivate it besides a Ford dealership. The sales manager called over to Ford next door and they said they could deactivate this feature! However, this consisted of reprogramming the key for $115, to which Neil Huffman is refusing to pay even after speaking with the GM. I am so upset by my experience and would never recommend this dealership to anyone. I don't understand how two things as small as providing a duplicate key and deactivating the feature would prohibit this company from making a happy customer out of me especially after spending nearly $18,000. A few hundred dollars must be very precious to them. At the very least I figured they'd take care of removing the MyKey feature, but unfortunately no. Good luck if you choose to shop here. More

Great Experience I have bought mulitple cars from Acura and Oxmoor and this experience was no different than past experiences. Leased a new 2015 TLX. Great price, gr I have bought mulitple cars from Acura and Oxmoor and this experience was no different than past experiences. Leased a new 2015 TLX. Great price, great trade in value on old car. Sales people were phenominal and we were in and out in less than an hour. More

2014 MXD in the shop too many times Hasn't even been a year since me and my wife purchased a 2014 MXD that was a service vehicle that had low miles on it. We have had it in the shop twi Hasn't even been a year since me and my wife purchased a 2014 MXD that was a service vehicle that had low miles on it. We have had it in the shop twice now for a low voltage charging problem which on the second time they figured out it could be do to updating the software. We also had some warranty work done on it that had to do with black trim piece on the driver side passenger door that was coming loose. We took it in the first time and had them replace it told them what part it was what side what door. They fixed the wrong side three times before they actually got it right on the fourth time. On this last time that they fixed the black trim piece which was the right side right door this time they told us our SUV was done. When we went to go pick it up the SUV the next day it was completely trashed inside. They did not clean out any of their trash or make sure that our SUV was given back to us the way we gave it to them. They left all of their trash in our SUV. They left their empty boxes from parts or lubrication in the back part of our SUV and some kind of rubber or glue shredded residue was all over the inside of our SUV. It just seems like that every time we take our SUV in there for some kind of work done or oil change we do not ever get our car back in a timely manner. They have had my car for almost a week now and this past Saturday 1/24/2015 when we went to pick it up that's when we saw the condition of the car and was told it would be detailed and given back to us on Monday 1/26/2015 and yet again I was told sorry but we have to keep your car because the detailer is off today. So again somebody did not take the time to make sure that the detailer would not be there on Monday and told me the wrong information again. Don't give me wrong the service people that I have dealt with have been nice and courteous but somewhere in the mix The employees there do not do what they're supposed to do. For a company or dealership like Acura as much money as you pay for the cars you should get top-notch service and to this day we have yet to get that. As a customer I have about gotten fed up with the phrase "I'm sorry this is happened" being said to me over and over and over again. If I could I would return the vehicle that I bought or get rid of it but I can't. So until I pay this car off I have to keep on dealing with the ignorance of people not wanting to take the time and effort to make sure that everything is correct before the customer gets there to pick the car up. More

LEASING Was very happy with our sales person Victor Horton. He did a excellent job in all areas. Was very knowledgeable and did not pressure us into anything. Was very happy with our sales person Victor Horton. He did a excellent job in all areas. Was very knowledgeable and did not pressure us into anything. This was a great experience and very different then the other dealers we had gone to. I plan on leasing from them again. More