National City Volkswagen

Excellent salesmanship, David Diaz Just a note to let you know how pleased we were with our sales consultant, David Diaz. We found him to both knowledgeable and understanding of our [t Just a note to let you know how pleased we were with our sales consultant, David Diaz. We found him to both knowledgeable and understanding of our [the customer's] desires. I spoke with numerous other dealership consultants that wanted me to buy something that I didn't want and one person actually demanded to know why I didn't want a certain vehicle. David's understanding of the customer's wishes and willingness to assist in getting what we wanted was a very positive experience. Good job, David! More

Purchasing a 2015 Jetta Sedan Excellent service by Sales Consultant David Diaz. He was very patient, very informative and courteous. I felt very comfortable asking questions. Da Excellent service by Sales Consultant David Diaz. He was very patient, very informative and courteous. I felt very comfortable asking questions. David was very knowledgeable about the vehicles that I test drove. I was not rushed and that alone made me feel at ease and I was able to make my decision as which vehicle I would chose. More

Non warranty car service Excellent service, attention and work. Everytime i go in for car service Rafael Lopez service advisor always takes care of me. Good attitude and frien Excellent service, attention and work. Everytime i go in for car service Rafael Lopez service advisor always takes care of me. Good attitude and friendly. More

50K Mile Service - 2010 VW JETTA 2.5L (5cyl) Hello, Just right before Christmas (12/18/2014) we reached our 50K mile mark on our 2010 VW Jetta 2.5L (5cyl)… I go through the manual/service inter Hello, Just right before Christmas (12/18/2014) we reached our 50K mile mark on our 2010 VW Jetta 2.5L (5cyl)… I go through the manual/service intervals of the vehicle and I see that pretty much the only major thing required is the OIL Change, and we think to ourselves “Nice! We will only have to spend about 60-70 bucks” I call South Bay VW (National City, CA) to make a service appointment with Eric Axford and Rafael Lopez. I am reminded by Rafael that it is also time to do the Automatic Transmission Service and costs around $300 bucks… This news comes to my wife and I like a bucket of iced water on a winter day! Now, we were looking at a total of $370+ (ouch) I told Rafael that I would give him a call back because we needed to run some numbers… We called back and asked in a very respectable and understanding way if we could get a discount? It was only a question with nothing to lose, and a bit to gain. Also, possibly due to loyalty to the brand and in particular to that dealership and that service department for over 13 years now. In the ‘way’ and ‘words’ used to ‘ask’ for something are fundamental to its consequence. Be nice, happy, easy to deal with, respectful, and people will ‘most of the time’ be the same with you. We received GREAT news, we were offered a discount and it couldn’t have happened to us at a better time than right before Christmas. In regards to the Service Treatment and Performance, once again we experienced World Class Service!!! My wife arrived at the dealership Friday at 10:15am; Rafael received her, processed the paperwork and took the vehicle in. My wife decided to wait for her vehicle while she worked on their newly remodeled waiting/lounge area, she mentioned it looked very nice and was very comfortable. By 1:15pm she was driving out of the dealership with a big smile on her face, some good money saved, and a happy well maintained VW. Thank you very much Eric, Rafael, all your service department, and South Bay VW in general! I’ve been a South VW customer since 2001, have purchased 7 vehicles from you guys and I am extremely happy with the way you treat our family! This is our #1 dealership and for a good reason: THE SERVICE PROVIDED BY THE PEOPLE THAT WORK HERE!!! Again, world Class! Thank you, guys. Christopher M. Hammer Loyal GTI enthusiast More

40 000 miles service As a person who does not have much time off, and do not understand nothing about cars I trully appreciate the attention given to fullfill my needs, i As a person who does not have much time off, and do not understand nothing about cars I trully appreciate the attention given to fullfill my needs, i was able to ask questions without felling like was waisting time, and understand answers in a language that i was familiar with. More

Fast, Friendly, and Efficient! Best VW Service in San Diego I just brought my car in for an 80,000 mile checkup. Rafael explained in great detail what services were needed and why. I am always so hesitant to I just brought my car in for an 80,000 mile checkup. Rafael explained in great detail what services were needed and why. I am always so hesitant to spend money on my vehicle. I know it is worth it in the end and trust South Bay with the maintenance of my vehicle. Rafael is a true asset to the service center and I recommend that everyone request him! He is polite, patient, courteous, and definitely goes the extra mile for the customer. More

Hope they keep up the good work!!!??!!! I just recently purchased a new Passat. I took it in for the complimentary break in service check. I arrived little past noon and all service bays I just recently purchased a new Passat. I took it in for the complimentary break in service check. I arrived little past noon and all service bays were busy. They were courteous and greeted me professionally. I was given an estimate time of wait and directed me to the waiting area. The waiting area had comfortable seats and enough reading material. I did notice a big screen TV but was off. They had a table for laptops and outlets to plug in electronics. Though some items were not fully stocked they had coffee and tea. The restrooms they have is for only one person. I had an opportunity to speak with the technician. He was knowledgeable and answered all my questions. I was a very happy with my first visit. I hope that the rest of my visit will continue this way. I noticed there was a lady making phone calls to customers that had brought their car in for service and checked in with them. to me that indicates that they strive for customer satisfaction. Good job South Bay keep up the good work! I look forward I'm taking my car in for service! More

Very please for the treatment and service provided Rafael Lopez really assisted me with an overall great experience, he was very courteous, supportive and professional, he gave me an extra support ab Rafael Lopez really assisted me with an overall great experience, he was very courteous, supportive and professional, he gave me an extra support above my expectation. More