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National City Volkswagen

National City, CA

3.2
79 Reviews

3131 National City blvd

National City, CA

91950

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Showing 79 reviews

April 21, 2021

Great Customer Service! Alberto Matamoros paid attention to all of our requests and gave us very detailed information. Finalizing the contract with Gaston Diaz made the day. Thank you More

by agentpablo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alberto Matamoros, Gaston Diaz
Apr 26, 2021 -

National City Volkswagen responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive needs that you might have. Until then, take care! Sincerely, Alex Renoso - Sales Manager

April 19, 2021

While the sales team strive to offer an optimal experience at South Bay Volkswagen, for obvious reasons, the rest of the individuals employed there are less than satisfactory, put politely. I purch More

by jnggarcia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sigridd Ramirez, DMV Services, Terrible Service, Gaston Diaz, Jesus Lopez
Apr 26, 2021 -

National City Volkswagen responded

Our team has acknowledged this review.

March 15, 2021

Luis Carrazco was the sales-person that assisted me in my purchase. He was attentive, knowledgeable, and professional throughout the entire process. He offered me a demonstrable level of care and service tha More

by jnggarcia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Carrazco 5 Stars , Gaston Diaz
Mar 18, 2021 -

National City Volkswagen responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Alex Renoso - Sales Manager

Apr 19, 2021 -

jnggarcia responded

Greetings Mr. Alex Reynoso. Please read my latest review. I will not make another purchase at this dealership and I will advise others against doing so when possible. I will recommend Mission Bay or Kearney Mesa VW instead at this point. It has been every visit, every time, that I return and am faced with an incompetent and contentious staff there, but I am not surprised considering the region and the demographic of people working there. The front desk girl is awful and rude. She forgets herself and assumes that she is entitled to and deserves special attention and treatment. Sigridd Rodriguez was the worst thus far and Jesus Lopez was just a terrible man to conduct business with. I will do my best to avoid having to return there for anything else other than scheduled maintenance and I will advise against others from doing so as well.

January 27, 2021

Luis was able to accommodate a request to drop off my vehicle even though my appointment was 5 days away. I had a catalytic converter service light on and was concerned about driving vehicle further. S More

by imaphysicist
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis
Feb 01, 2021 -

National City Volkswagen responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Alex Renoso - Sales Manager

January 06, 2021

Wanted to lease a 2020 Jetta S. Already was in month 36 of a 36-month lease of a 2018 Jetta S initiated at this dealership 3 years ago. Worked with salesperson Christa De La Torre in 2018 who was excellent More

by PeterCivardi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Luis
Jan 08, 2021 -

National City Volkswagen responded

We acknowledge your review and are currently looking into the events you’ve detailed.

November 29, 2020

Special mention to Ricardo Sanchez as Service adviser, he has a lot of knowledge, very attentive and polite. He is responsive, always ahead with recommendations to avoid future issues. Personalized service, More

by Jorge Marengo-Sch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricardo Sanchez, Service Adviser
Dec 02, 2020 -

National City Volkswagen responded

Jorge, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Ricardo does for South Bay Volkswagen and our customers. Hope to see you again soon! Sincerely, Alex Renoso - Sales Manager

November 14, 2020

I was for a hunt at other dealers and nothing like Volkswagen dealership in National City. I felt welcome right away. The staff and the service overall was amazing. All my needs were met despite my si More

by Patricia Camacho
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anna Garcia , Jesus Lopez
Nov 18, 2020 -

National City Volkswagen responded

We appreciate the kind words, Patricia. We look forward to seeing you again in the future! Sincerely, Alex Renoso - Sales Manager

October 30, 2020

I liked the excellent attention that Miss Ana Garcia gave us, she was very kind and solved everything for us, I recommend her excellent work. More

by juliocesarrodriguez73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ana Garcia
Nov 04, 2020 -

National City Volkswagen responded

Thanks for your outstanding review, Julio! I'm very happy to hear that Ana was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Alex Renoso - Sales Manager

October 17, 2020

Such an easy experience at South Bay. Big kudos to Fernando for working with us and making the whole experience very pleasant and super smooth! 5 stars across the board! And xxxxxxto Roberto in Financ More

by hpomerene
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberto Lopez, Fernando Romero
Oct 21, 2020 -

National City Volkswagen responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Alex Renoso - Sales Manager

September 28, 2020

Loved my experience in Southbay VW, specifically with Cesar Lopez! He made the process of finding my perfect car very smooth, highly recommend thank you! More

by Michelle.posada
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cesar Lopez
Oct 01, 2020 -

National City Volkswagen responded

Michelle, thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! Sincerely, Alex Renoso - Sales Manager

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