National City Volkswagen

Best dealership in the San Diego area. Great staff made the deal easy and painless. They are understanding and will work with you. Make sure you ask for Alex Reyes! Great staff made the deal easy and painless. They are understanding and will work with you. Make sure you ask for Alex Reyes! More

Enzo was amazing, quick to respond with accurate information, very straightforward and easy guy to work with. The whole process was quick and easy. information, very straightforward and easy guy to work with. The whole process was quick and easy. More

Sales Manager Alex Reynoso called and set up a 10AM appointment for me to pick up my Moonstone Grey ID4. He told me that my salesman, Matthew Duff had the day off, so Alex would handle sale. I had pr appointment for me to pick up my Moonstone Grey ID4. He told me that my salesman, Matthew Duff had the day off, so Alex would handle sale. I had pre-ordered the car and after a three month wait he knew I would be anxious to get it. That was true and I went to the dealership about 45 minutes early. Alex told me that the car wasn't quite ready, but we could start on the paperwork. He also told me that Matthew Duff had decided to come in just to make sure that my purchase went smoothly. Everything went through without a hitch and the paperwork was handled without any pressure to buy additional add-ons. I was offered options I might want, but no pressure. Matthew set up my iPhone to work with the ID4 and Electrify America chargers. He also reviewed the infotainment system and other features of the car. There is a lot to learn. Alex and Matthew seemed as excited as I was about the car. Buying a new car can be a stressful time and I appreciate the way I was accommodated by the South Bay VW staff. More

I've been a customer of South Bay VW for 7 year's now. I appreciate their dedicated work and their professionalism! appreciate their dedicated work and their professionalism! More

Victor (Sales Manager) and Roque (Sales Team) were fantastic! Very helpful, No haggle and very honest about our trade-in. I would highly recommend South Bay VW because of their team members. fantastic! Very helpful, No haggle and very honest about our trade-in. I would highly recommend South Bay VW because of their team members. More

Wow the Finance team at this location is very very unprofessional. Victor, and Alex the manager, just wow. There are no words for how passive aggressive Victor was towards me. Basically handed m unprofessional. Victor, and Alex the manager, just wow. There are no words for how passive aggressive Victor was towards me. Basically handed me an application and wouldn't tell me what to fill out and walks away. Literally walked away without telling me what I needed to fill out - so I filled it out to find out only need the top filled out on. At the beginning every thing was going great - I was going to get the car, they gave me great deal but when I told them they forgot to look at my trade in Victor got mad. He wouldn't look at my car and gave me a low offer that was very insulting because they didn't tell him about the the trade in and they couldn’t get take back the numbers they had presented me. Apparently they can increase the APR depending on the trade in, and was mad because he was losing money on the deal so then refused to even look at my car. The salesman knew that I was feeling uncomfortable by his passive aggressive attitude but seemed scared to say anything. I felt very unwelcome and as I was leaving the dealership he came outside and I let him know how unprecedented he was to work with. He said he didn’t care because no one‘s going to do anything about it because they were losing money on the deal. The dealership salesmen were awesome and they apologized on behalf of the seller finance team. They got mad because they couldn't pull more money out of me so they tried to do it by low balling me on my trade. They also told me they don't have a boss and it's a family run business. The owner should really take a look at taking action on his finance team. The culture at this dealership is very very bad and I feel sorry for the good employee More

Received amazing service from Matthew. He answered all my questions and I'm extremely happy with the car that I purchased off this dealership. I highly recommend this dealership to purchase your car from bec questions and I'm extremely happy with the car that I purchased off this dealership. I highly recommend this dealership to purchase your car from because you would receive kind of professional service. More

Update 02Jul same ignorant management out of touch with what is happening and still not a call returned and still waiting on appraisal Update 30-Jun reached out to the dealership again and asked to speak t what is happening and still not a call returned and still waiting on appraisal Update 30-Jun reached out to the dealership again and asked to speak to a manager, he acted like he gave a darn and then assured me that's not how we do business out here, all this was 29Jun, today 30Jun and just another ignorant manager. Full of &@$ dealership still waiting since Saturday for my car appraisal and the manager assured five minutes and back to me. Today is Tuesday...worthless salesperson R.N. and management More

Excellent customer service. I appreciated the professionalism and curtesy that was given to me throughout this purchase. Thank you Aldo and Gaston for a positive experience. professionalism and curtesy that was given to me throughout this purchase. Thank you Aldo and Gaston for a positive experience. More

Excellent attention and concern on the part of service personnel in satisfying the customer to solve the problem in the shortest possible time with kindness. personnel in satisfying the customer to solve the problem in the shortest possible time with kindness. More