National City Volkswagen

Thank you. The service department manager named Nathan was anything but gracious, professional, welcoming, or customer satisfaction and service oriented towards The service department manager named Nathan was anything but gracious, professional, welcoming, or customer satisfaction and service oriented towards me on three different occasions within a one month time frame. I purchased a new tail light at NCVW and I had it installed there as well, but a plastic cap was damaged so I requested it be replaced. He did not bother to get up from his desk to come and introduce himself as the service manager, apologize for the occurrence, and let me know how this would be remedied. He had his clerk do so even though we had made eye contact through his glass office wall in which I gestured a nod of greeting to which he looked away from and did not bother to acknowledge. Second, one of his staff left my vehicle parked without the brake engaged and only left it in 1st gear so when I turned on my car and released the clutch, my vehicle jerked and crashed into the car behind me causing damage to both cars. This was an act of gross negligence and a safety liability. The brake is there for obvious reason. He was called out to examine the incident, but he did not bother to even introduce himself nor shake my hand. Something that I had to do in order to know who I was speaking with. Again, he was less than professional. Not his same attitude towards White/Caucasian patrons that were also there for matters of there own I must add as it was painfully and insultingly evident. I was told to return at a later time in order to be informed of what would be done to repair the damages inflicted on my car rear end due to the collision suffered because of the staff member's inability to conduct his duties in a safe manner, Luis, if I recall correctly is his name. Nathan, who was once more anything but welcoming or pleasant to speak with, not once did he express a greeting, a thank you for coming back, or a even hint at a smile of any sort, informed me that his manager named Shane or Shan E., said it would be my responsibility. A dismissive attitude and reflection of what the overall culture at National City Volkswagen has become now since the new ownership has taken place. Nathan took it upon himself to lecture me on how to drive my vehicle and what I am to do when I turn the key of the ignition on as if it were his place to do so, Something that I made a point of reminding him that it was not appropriate to "Teach" me how to drive my car in two different instances. This is not my first car and it was my second purchase of a vehicle at National City Volkswagen in the past few years, but will very well be my last considering the attitude I had to endure from Nathan. His dismissive and uncaring demeanor towards me. His lack of any attention or professional courtesy or even the slightest attempt at such. He is an inferior asset and he is negligent to his professional duty and is hurting this institution with his continued presence at National City VW without undergoing extensive training and education in Customer Service, Professional Service Propriety and Etiquette, and Service Recovery. I can go on but I think that a point has been made clearly and I will hope and look for this matter of safety and consumer negligence and liability, and customer service failure to have been addressed. The sales team is great. They would be of course, The service department manager Nathan needs training or needs to be replaced immediately. He is an inferior staff asset and is hurting this business with his inability to be courteous and professional to his patrons. A behavior patter that was demonstrated to a White/Caucasian customer when I and two others who were not of that ethnic group were being demonstrated the complete opposite. This car is excellent. I love driving it and I enjoy its features. I wish that the same could be stated about the Service Department Manager named Nathan at National City Volkswagen. More

Those people in sales are not professional at all, they cheated in the process of buying my new car, I noticed that they over charged me for a service I told them I did not wanted and they did not care, I cheated in the process of buying my new car, I noticed that they over charged me for a service I told them I did not wanted and they did not care, I will never going to purchase another car from that dealer, total rip off. More

TOTAL RIP OFF. .. I am totally disappointed and NEVER seen such a thing. I was doing my lease buy out, sales associate Alberto M. “helped” me and he printed out a pa .. I am totally disappointed and NEVER seen such a thing. I was doing my lease buy out, sales associate Alberto M. “helped” me and he printed out a paper with final finance amount $19.200 which was including the vehicle service, all tires replacement (as he said due to the safety, my 4 tires need to be replaced) and any other service required things. And my buy out price was only $16K and I mentioned if numbers dont make sense i can just buy out and handle the rest my self. He insisted that this makes more sende as I will be able to save more and all the additional cost will go into finance and paid in 72 months. this was the FINAL amount. "No surprises" he said. I have a photo of the document he shown me and attached here. It clearly states financed amount as $19200. I dropped my car that day, signed papers, and picked up 2 days later. They didnt give any paper regarding the service job. They just gave the key and told me that Alberto is out but he would send the documents via email later. A week passed nothing came. I followed up again via email but they said I gotta talk to Alberto. Then called him, two days later he got me the documents which was showing only 2 tires were changed. He said only 2 needed whereas before I buy the vehicle, he said 4 tires needed. But i was 100% sure and even reminded our conversation to him. Then he said he will call me back in 15 mins after talking to manager but never called. Then today I got documents from vw financing which shows financed amount is $22.281 and my monthly payment is also $50 more for next 72 months.. this is an absolute rip off.. I am not as stupid to buy $16K payoff amount car for $22K from its retail price… That day it was already late, no one was at the shop, and when I was signing papers I was not even seeing the screens, was just being told "this is this and that we already discussed, just sign here on the signature pad, I will already you send you the copy via email". I should NEVER EVER trust them. I went to store after that, couldnt reach to store manager Shane Dehner. They first said, we will let him know, than after 15 minutes, he came as store manager is out. They kept playing "I will be back" game as they do very often when selling a car, so I would give up talking to someone. Then I kept asking in the store "Is there any manager around here???" then someone who claimed him self as "Sales Manager", his name was Adrian I believe. He said I bought a certified vehicle, thats why the price went up. Its like a joke. I showed the paper i have with the numbers on it, and he said thats without the certification and he said "well you signed the contract". I will reach out every VW executive on linked in regarding this matter and make this out loud as much as I can.. Also will pass this to a lawyer too. I will also send email to every executive I find on linkedin website, all the dealer sites, yelp, any social media post that i see VW tag and make sure this is not “just ok” this really insults me. I take this very personal and wont let it go just like that. I already posted on law channels like legalzoom, justanswer, legalshield, that I am willing to pay it to the lawyer whatever they can take off. This is just disgusting.. The guys at their 50s still lieing for couple hundred dollars more commission. Seriously, what a shame..I dont care if i get any some nonsense "please email here, we will help out" kind of auto reply messages just like under any other 1 star review. More

I found that South Bay Volkswagen has a very professional, knowlegeable, as well as friendly team, from service writers to technicians to take care of my Jetta. I feel I can always count on Sou professional, knowlegeable, as well as friendly team, from service writers to technicians to take care of my Jetta. I feel I can always count on South Bay Volkswagen for good dependable service. More