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National City Volkswagen

National City, CA

3.3
79 Reviews

3131 National City blvd

National City, CA

91950

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Showing 79 reviews

August 03, 2024

Thank you. The service department manager named Nathan was anything but gracious, professional, welcoming, or customer satisfaction and service oriented towards More

by jnggarcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathan and Shane. Both One (1) Star Employees., Matthew Duff, Rodrigo Villagrana
June 16, 2024

Those people in sales are not professional at all, they cheated in the process of buying my new car, I noticed that they over charged me for a service I told them I did not wanted and they did not care, I More

by Demetrio A.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gaston Diaz
June 05, 2024

TOTAL RIP OFF. .. I am totally disappointed and NEVER seen such a thing. I was doing my lease buy out, sales associate Alberto M. “helped” me and he printed out a pa More

by Codemaster
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alberto Matamoros, Gaston Diaz
January 11, 2023

One of the best dealership experiences that I have had in a long time. Rico was a fantastic salesman along with the Finance Manager and finally with Gaston Diaz. The entire experience was great and would rec More

by frmrmarine1999
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gaston Diaz, Francisco Valenzuela, Rodrigo Villagrana
Jan 17, 2023 -

National City Volkswagen responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Luis Carranza, Sales Manager lcarranza@southbayvolkswagen.com

December 18, 2022

Max is a friendly agent …he is very professional skills and handles with care ….. thanks More

by River girl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max, Matthew Duff
Dec 18, 2022 -

River girl responded

I been in this shop for 14 years Nice agent’s Good smiling and handling with care Way to go ….

November 18, 2022

Great Service dealing with a difficult warranty issue, will recommend to others. Luis Avalos @ service dpt. More

by love2bmex
Recommend Dealer
Yes
Employees Worked With
Luis Avalos
Nov 23, 2022 -

National City Volkswagen responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Eliseo Navarrete, Service Manager enavarrete@southbayvolkswagen.com

October 20, 2022

I found that South Bay Volkswagen has a very professional, knowlegeable, as well as friendly team, from service writers to technicians to take care of my Jetta. I feel I can always count on Sou More

by mastmarie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaston Diaz
October 09, 2022

Upon arrival, Alberto Matamoros greeted us and immediately accommodated me. He answered all my questions as well as understanding what I was looking for, with no pressure at all, and made it possi More

by MarcoM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alberto Matamoros, Gaston Diaz
Oct 12, 2022 -

National City Volkswagen responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Luis Carranza, Sales Manager lcarranza@southbayvolkswagen.com

October 02, 2022

It was an efficient visit to your service department that will motivate me to return to Southbay VW. I was immediately greeted by one of your service representatives which was a pleasant surprise to see that More

by joseperez611
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Dept, Max Smith
Oct 05, 2022 -

National City Volkswagen responded

It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Sincerely, Eliseo Navarrete, Service Manager enavarrete@southbayvolkswagen.com

July 19, 2022

Always a pleasure when dealing with our sales champion Rico Villagrana and Gaspar Alonso on the service department, awesome to get their support and understanding of our needs. Going on my 5th lease with More

by rlopez104
Customer Service
Recommend Dealer
Yes
Employees Worked With
Gaston Diaz
Jul 22, 2022 -

National City Volkswagen responded

Congratulations on your new vehicle! Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Rico and Gaspar was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Fernando Romero - Internet Director

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