National City Auto Center
National City, CA
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 5:00 PM
Service
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 5:00 PM
Parts
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 5:00 PM
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Jennifer was very patient & helpful loved her customer service very friendly,would recommend her to go car shopping with service very friendly,would recommend her to go car shopping with More
Thank you Jorge for Helping me once again on the purchase of our second vehicle! This is the second time we have purchased from National City Auto Center. Jorge was able to help us once again! he is always of our second vehicle! This is the second time we have purchased from National City Auto Center. Jorge was able to help us once again! he is always willing to give the best customer service. More
BE CAREFUL! Misinformation and professional negligence in the finance department... I love the car I recently purchased from National City Auto Center, howeve Misinformation and professional negligence in the finance department... I love the car I recently purchased from National City Auto Center, however, after I walked away I found that I was lied to in multiple areas. 1. The loan that was presented and agreed to in person was a 72 month term, yet I was enrolled in a 75 month agreement. We had discussed several deal options which were always confirmed to be 72 months, both verbally and written. The increased term correlates to an additional $1,900 in payments that I was not aware of and did not agree to. 2. The 30 day warranty from the dealership is useless. After leaving the lot, I found my overhead cabin lights don't work (no big deal, typical used car things) however when I tried to address the issue they refused to be of service in any way. 3. I was guaranteed the 2 year warranty I purchased was "bumper to bumper" and would cover every aspect of the vehicle, it is FAR from that. I then took my vehicle to the Toyota dealership to address the cabin light issue, where they told me it would cost around $1,200 to fix and the warranty I was provided wouldn't cover much more than powertrain. 4. I was told the vehicle had Apple CarPlay installed, yet after leaving I found this is not the case. Apparently the year and model of my vehicle never had CarPlay options as new, so this would cost an additional $1,000 minimum in third party solutions. Long story short, I'm out $4,100, PLUS any out of pocket repairs that come up over the next two years that aren't covered by my "bumper to bumper" warranty... Shame on me for not rereading every aspect of the contract I signed and trusting a licensed professional to uphold their end of an agreement... After spending half the day at the dealership and rushing through paperwork, I thought we had everything squared away as I had confirmed my finance terms and warranty multiple times prior to accepting. When I tried to address these issues with the manager at a later date, he told me I should have read the contract better and there's nothing he can do. He also mentioned that there's always 1-2 people per month that come back with the same issue (seems like a pretty consistent problem???). EVEN THE SALES REP CONFIRMED WE HAD DISCUSSED AND CONFIRMED A 72 MONTH LOAN, but they still refuse to help in any way. I'm not saying don't shop here, I am very happy with my vehicle and everyone except for the finance manager was great. But just know that they will tell you anything (even if it's a bold faced lie) and only care about selling a car. Do yourself a favor and spend the extra hour to read every little detail of your contract, because it seems highly likely that it will differ from what they promised you 10 minutes earlier... More
they were really patient with our choosing and flexible with showing us different cars and different loan notions with showing us different cars and different loan notions More
Great service! And they help you out as much as they can. Thanks Dan Cho. And they help you out as much as they can. Thanks Dan Cho. More
Jenifer was supper friendly and very helpful, she answered all our questions and doubts. Glad we found this place. answered all our questions and doubts. Glad we found this place. More
Jennifer was super helpful and amazing with the customer service. Answered all our question super friendly!! service. Answered all our question super friendly!! More
Jennifer and Daniel great customer service made our experience a great experience would love to give them a 5 star rating. experience a great experience would love to give them a 5 star rating. More
I came in Jennifer was the one who helped me and my wife out great customer service will recommend national city auto center out great customer service will recommend national city auto center More
Very happy with my experience at National City Auto Center. Everyone was super helpful and the process was fairly quick compared to other dealerships. Shout out to Zade, thank you sir. Center. Everyone was super helpful and the process was fairly quick compared to other dealerships. Shout out to Zade, thank you sir. More