National Auto of Waldorf

My best car purchasing experience in over 40 years! My salesman Trevor was a delight to work with. My salesman Trevor was a delight to work with. More

Worst experience I have ever had a car dealer. I was looking for a very specific vehicle and they happened to have it. I read the reviews of the dealer etc and figured they seemed decent enough fo I was looking for a very specific vehicle and they happened to have it. I read the reviews of the dealer etc and figured they seemed decent enough for a quick purchase. I contacted them and everyone was friendly so I drove the hour to their lot. I arrived on the lot to find many late model really nice vehicles that appear to be in great shape. I then inspected and test drove the vehicle I planned to purchase. Everything checked out so we began the negotiation. First they tried to include an absurd dealer document fee which I refused to pay so the negotiation took longer than expected. During this time, hours had passed at this point and no water was offered. I asked for water and was pointed to the vending machine. Great, the deal is done. It was a cash purchase so I went to the bank to get the cashiers check. The entire time the car had been sitting and not cleaned. So now I was forced to wait around while the car is cleaned. They bring the car back and no one ever put tags on it, so again I had to wait. Finally I drive off. Not the best experience but at the time, I figured it could have been worse. Despite asking about a 2nd key and the time of purchase and not being provided one, the next morning (Friday) I get a call that a second key was found and that I can come get it. The next day (Saturday), I get in the car to reluctantly drive an hour to pickup the key and the check engine light is on. So when I arrive I tell them that I have had the car for barely a day and the check engine light is on. The GM, Alex, asks if I can bring the car back to have his service dept look at it on Monday as they left at noon. I moved my schedule around and went back on Monday (another hour each way). I get there and there is no urgency to help me. I approach Alex and he looks dumbfounded as to why I am there despite him asking me to come on Monday at 1pm. I sit there for HOURS just for him to come back with a sheet to tell me that there is an issue but they can’t repair it because I purchased the car as is. Now I look at him dumbfounded because I know what an As Is purchase is, however, I had the car less than 2 days before the CHECK ENGINE light came on. Meaning that it was likely on and they turned it off knowing that it would come back on after the purchase was made. This is also despite them claiming that the car was “certified-preowned” and underwent a rigorous inspection prior to sell. Which was a lie because the car had never been as much as cleaned after it arrived on their lot and prior to the sell. But it gets better. I ask him if he’s telling me that they aren’t going to stand by their product that I just purchased from them for over $20,000 and he just stared at me and repeated that the car was purchased as is. And that he hasn’t done anything wrong since the car can pass emissions in MD with the check engine light on. Even though he fully knows I live in DC and can’t pass emissions with the check engine light on, this can’t obtain proper registration or plates until it’s repaired. So I asked him for a cost breakdown of the repair and he says “we will work with you and take off some labor.” Then he returns with a quote for $2450!! I tell him thank you and leave. I obtain a repair quote from my mechanic for $2800 and scheduled the repair. I do not trust anyone at this company and would NEVER do business with them again. I just purchased a $20K vehicle cash, it was never about the cost of the repair, but the principle. They are lying about their products and selling cars and are refusing to stand behind their products. Yes, I have the ability to pay for the car and the repair. But I am sure that I am the exception for their customer base. What they have done is morally wrong. As an officer of court, I just cant ignore it. I have filed consumer complaints with the BBB and Maryland’s MVA and OAG offices. More

Tyja was outstanding! He hooked us up! Walked out with a smile and feeling great. He was very professional and courteous. Took his time, let me know everything needed and He hooked us up! Walked out with a smile and feeling great. He was very professional and courteous. Took his time, let me know everything needed and once we arrived had our Challenger gassed up, cleaned and ready to go! I plan on going back to trade in my older vehicle, he will definitely be my guy! 10 out of 10! And the manager who worked my numbers, can’t remember his name brown skin with the bald head, excellent! Go check them out! More

A great place to buy a car, amazing Mrs. Gabriela helped me with all the formalities related to the purchase of a car, thank you very much and I recommend Gabriela helped me with all the formalities related to the purchase of a car, thank you very much and I recommend More

GREAT place do buy and service your car at. I has purchased 3 cars from National Auto of Waldorf and I am always VERY HAPPY! I recommend them to anyone looking for quality cars and a great deal I has purchased 3 cars from National Auto of Waldorf and I am always VERY HAPPY! I recommend them to anyone looking for quality cars and a great deal. Very knowledgebale Staff. Salespeople are atrentive, helpful, and professional. Finance Managers take their time to get you the best interest rate and financing terms. Cars ale very well serviced and I LOVE their detailers! Overall, their dealership is very well organized. They ale true professionals. More

gGreat job guys. Good customer service. Big selection. Great prices. Really helped my sister out. She loves the car. I will be recommending you to everyone. Good customer service. Big selection. Great prices. Really helped my sister out. She loves the car. I will be recommending you to everyone. More

I just want to give a 5 star rating to the Manager Marvin for such wonderful, courteous, friendly customer service. Mr. Marvin made my time spent feel just like a family outing. I traded my old car with no for such wonderful, courteous, friendly customer service. Mr. Marvin made my time spent feel just like a family outing. I traded my old car with no set backs, there wasn't a doubt in my mind that I would drive away with my desired vehicle. I drove on the lot with my old car, took a quick inventory of the lot. Found what I was interested in, priced the cost, took a test drive, got an offer, made a deal, signed my paperwork, drove away. I could not have been happier, I found a car that I wanted, my price was reasonable ( I had price the car, mileage, carfax already) with all the bells and whistles. Mr. Marvin is a great asset to National Auto of Waldorf dealership. More

I received outstanding service at the National Auto of Waldorf. The manager, Marvin was very helpful, knowledgeable, professional, and provided excellent customer service. Very happy with the purchase of Waldorf. The manager, Marvin was very helpful, knowledgeable, professional, and provided excellent customer service. Very happy with the purchase of my car. They had a great selection at a fair price and helped me find exactly what I was looking for. Would recommend buying here. More