National Auto Plaza Sandy

Bait and switch! I was promised a manual by Alex and Sergio. I was promised so many things by Alex and Sergio but they did nothing but lie to me. They promised the owner's manual was in the mail back in June and I was promised so many things by Alex and Sergio but they did nothing but lie to me. They promised the owner's manual was in the mail back in June and first part of July. I have never received it. They said there wonderful mechanics did a 120 point inspection and guaranteed the stereo worked. They both lied since the amplifier was unplugged. They said they would work with the Toyota dealership to fix the stereo but now they have backed out of that also. They said I could get their big company discount on a second key. They backed out of that. The front axle needs to be replaced and they won't pay a portion to have it replaced. Alex and Sergio are nothing but liars and con men. Be very wary of this dealership. More people need to turn them into the better business bureau of Utah! Otherwise they will continue with their shady practices! More

Sid was great! Sid was very nice and attentive, he wasn't pushy at all, he was great to work with, he made sure that I was happy. Sid was very nice and attentive, he wasn't pushy at all, he was great to work with, he made sure that I was happy. More

If you love being lied to If you love working with slimey, sketchy, lying salesmen look no further! NAP will not disappoint! They're going to do everything they can to get y If you love working with slimey, sketchy, lying salesmen look no further! NAP will not disappoint! They're going to do everything they can to get you into a rusted out xxxx box from Canada so they can maximize their earnings by ripping you off. Don't go here, there are many other dealerships that will actually take care of you. More

Great company! Great company to work with. The sales man was very friendly and was very knowable when it came to the vehicle we purchased. I would definitely recomm Great company to work with. The sales man was very friendly and was very knowable when it came to the vehicle we purchased. I would definitely recommend!! More

Great dealership experience. Genuinely impressed with the sales team at National! I took my mom to NAP and Sid did a great job at finding her exactly what she wanted and sticking Genuinely impressed with the sales team at National! I took my mom to NAP and Sid did a great job at finding her exactly what she wanted and sticking to the discussed budget. More

Great customer service! I drove on to the lot and was instantly greeted by a salesman named Isaac, he was very friendly and professional. He helped me pick a great car and I I drove on to the lot and was instantly greeted by a salesman named Isaac, he was very friendly and professional. He helped me pick a great car and I have loved it ever since buying it! More

Got into my dream car. Had an awesome experience at NAP. They got me into my dream car without swaying me into anything else or keeping me at the dealership for hours on end Had an awesome experience at NAP. They got me into my dream car without swaying me into anything else or keeping me at the dealership for hours on end! So happy with my new car, and happy with the experience I had here. More

Told Me Blatant Lies! THEY TOLD ME BLATANT LIES TO GET ME TO COME IN! My experience with National Auto Mall was terrible and they will never be receiving our business. I THEY TOLD ME BLATANT LIES TO GET ME TO COME IN! My experience with National Auto Mall was terrible and they will never be receiving our business. I called to inquire about a certain vehicle and spoke with Bobby. He text me some pictures but then said he was too busy to answer questions and that we should just come in to look. We were then bombarded with texts from Bobby asking when we would be coming. We went in that evening but he wasn't there. Someone else showed us the vehicle and it reeked (and I mean reeked!) of smoke. The next day Bobby was texting me again about coming in. I explained that we had and weren't interested in something that smelled of smoke. He said he understood. Later that day he started texting me again and saying I saw the wrong vehicle. He said there were two of the same and we saw the wrong one. He swore this other one had never been smoked in. We went back that night to see the other one. He said he was going to go pull it around. Five minutes later he was still inside and now talking to another man at the counter. This guy came and started telling us all about a special procedure they could do to remove smoke smell. We told him we weren't there for that vehicle but were here for the other one. He had a confused look and said it was just that vehicle. We explained how we saw the smoke one but that Bobby had promised us another identical vehicle that was 100% smoke free. FALSE! There was no other vehicle and Bobby never came back. This other guy just kept pushing the idea of removing the smoke. I asked when that was done and we could see how it smelled. He said it would be done AFTER we bought it. We were so unimpressed. Bobby lied straight to us to get us to come in again. I would NEVER RECOMMEND THEM!!! More

terrible There was a few red flags when i was there car shopping that i deeply regret not listening to 1. When we were looking at cars the sales guy said mult There was a few red flags when i was there car shopping that i deeply regret not listening to 1. When we were looking at cars the sales guy said multiple times “i don't want to get you into anything that we might have to take back” (it happens often enough that he has to be that concerned?) 2. There was a guy in the parking lot warning people to get everything in writing because they'll screw you (but in reality even a handshake and signing documents won't mean anything) TL;DR: AS SOON AS THEY STOP SEEING $$$ THEY TREAT YOU LIKE DIRT. My husband and i went in there being completely honest about our credit situation and they assured us it would be fine. They wouldn't give us the price of either of the cars we were looking at cause they “just didn't know” When they finally came back with a deal and told us the price of the car we really wanted it was more than a grand higher than kbb value but we really loved it and chose to ignore that. The deal they tried to give us was 6000 more down payment then we told them in the first place and 300 more of a monthly payment. They said it was because of our credit but if i could get a cosigner then we could definitely work something out. I asked my dad to help and he wasn't sure because his credit wasn't great either. I told them his concerns and they said his credit was “average” and of course it would work. In the end we agreed to give them 2x the down payment that we wanted and $50 more a month and they said the bank approved it. We shook on it and signed all the paperwork. They said they would overnight paperwork that day to my dad so he could sign everything so they could use his credit. I picked up the car 2 days later, not knowing that they never sent my dad paperwork because they ALREADY knew that my loan wasn't approved but they decided to never mention anything and let me take the car anyways. I didn't find out until the next tuesday when rejection letters started coming in from banks. (THEY DID ALMOST 10 HARD PULLS ON MY CREDIT!) I went the next day since i couldn't get anyone on the phone and they told me things weren't going the way they thought and if they couldn't figure it out i would have to return the car. I called the net day to find out what was going on but nobody would give me any answers because the finance guy had the day off. I decided then to just go return the car. Drove all the way back out there for the manager Adean to finally looking into the loan and realize that it wasn't approved from the first bank because they typed in my phone number wrong. Those 9 extra credit checks were for nothing! I was assured if we called in to fix this the bank would approve the loan of the original deal and that i should come back the next day. We get a call that night that the loan was approved but for $100+ more a month then we agreed to!! When i got upset dean raised his voice and told me that i should just be grateful that they even offer a free service to get financing for us. I went straight there to sign the paperwork to get our money back and return the car when Adean tried to charge us $108 for driving the vehicle for less than a week. When i was asking him why i was being charged for them not holding up their end of the deal (i never would've taken the car if i had known the loan was never approved) this is when Adean stated “whatever you're annoying me” and decided not to charge us. When he came back with my receipt he said “you have a lot on your plate so i can understand” why i'm being annoying apparently? And good luck finding that car with less than 90k miles on it. I have never felt so disrespected. I had gotten a job after getting a car and we would've actually been able to swing the higher payment but after the way they treated us in those few days rubbed me the wrong way and made me not want to deal with them for the next 5 years! The kicker is now we have to wait at least 16 days for us to get our money back!! More

Excellent Alex was awesome! He worked with me even though I had a certain budget that didn't quite fit what I was looking for he was able to work it out for me Alex was awesome! He worked with me even though I had a certain budget that didn't quite fit what I was looking for he was able to work it out for me! He's very honest and up front about everything unlike many other dealerships I have dealt with recently! Five stars! More