National Auto Plaza Sandy

Incredibly dishonest dealership. As part of the negotiated sales price, I was asked to finance through National. Finance manager offered a warranty in which a portion of the cost wou As part of the negotiated sales price, I was asked to finance through National. Finance manager offered a warranty in which a portion of the cost would be covered by which ever bank serviced the loan. Additionally, it would lower the APR by a certain percentage. Neither were true and this was intentionally falsified in the sale. Disgusting sales practice with zero ethics. Do not do business with this dealership. More

This was by far the absolute worst experience I've ever had buying a car or truck very pushy very disrespectful and when I took position of the truck it was an absolute disgusting nightmare had buying a car or truck very pushy very disrespectful and when I took position of the truck it was an absolute disgusting nightmare More

I had a great experience with many of the staff at National Auto Plaza. I'm from Florida and have purchased many cars, and as a female, I expect to be taken advantage of but that was certainly not the National Auto Plaza. I'm from Florida and have purchased many cars, and as a female, I expect to be taken advantage of but that was certainly not the case. A few issues needed to be worked out, and JJ, Eric, Ryan, Dave, Alex, Kemo, Sean and Brandon all treated me respectfully. Among other things, without any hesitation, they stood by their word and agreed to pay for a damaged radio on an "as is" vehicle which may or may not have been their responsibility. I will be returning to my home state with a rather expensive "souvenir," but more than that, I will have a very positive impression of the people of Utah because of the way these fine men took care of me throughout this transaction. Well played, gentlemen, well played. More

Failed to provide second key and said electrical issue could be fixed in settings. Very bad experience with this dealer. could be fixed in settings. Very bad experience with this dealer. More

Absolutely amazing are the only words we can think to describe nap! We came to nap years ago and it was the worst experience we’ve ever had they were rude snoooty and just downright terrible! So when we describe nap! We came to nap years ago and it was the worst experience we’ve ever had they were rude snoooty and just downright terrible! So when we walked in this time we weren’t expecting much we were just waiting for the turn down! But we walked In and immediately met Roger and he is by far the best car salesman we’ve ever had! We gave him a challenge and he made it a reality!! And the finance guy Ryan is a master in his field!! he made the impossible happen! Never did we think we’d be driving off in the vehicle that we did! And then to top it off they got us a second vehicle! They are a great team they made sure we were comfortable the entire time and if not went back and worked it to where we were comfortable! Just amazing!! You two kick xxx! Thank you so much. You’ve found customers for life!! C&J Heiner!!! More

I was working with Bobby and had told him what vehicle I wanted and sent over all my info and my financial application, along with my trade in information and pictures. Basically we had gone back and forth wanted and sent over all my info and my financial application, along with my trade in information and pictures. Basically we had gone back and forth for a day or two giving information and pics . I wanted to be 100% sure I was approved before I drove 45 min and spent my time at a dealership. He took all my info, ran my credit. Checked my trade in truck info. Then told me to come on up I was approved for the vehicle I wanted. I asked him SEVERAL times if he was sure. He reassured me that yes I was approved for the vehicle I wanted. So I got a sitter, put some gas in the gas hog truck I wanted to trade in. blah blah. I get up to the location in Sandy and he immediately hands me off to another sales person. Because he was to busy. Has me fill out another app. 20 min later I’m told I need a co-signer by the new sales person or money down. Like WHAT? That’s not what I had been told for 2 days now! The entire thing was so unprofessional and rude. Not to mention such a waste of time. The women who was helping me inside was kind and apologetic and frustrated with me. When I went to leave I ran into him and said “so I wasn’t approved like you said!?” And he said he was going in to talk to them and ran off. I text him asking him for an explanation of what changed and he won’t even answer me now. I wasted my time and money driving clear up to Sandy because I trusted somebody who SHOULD be trustworthy in a situation like this. They handle delicate information and help people make a huge purchase. So to be treated like my time money and effort meant absolutely nothing really irritates me and puts a sour taste in my mouth for this company. I won’t be going back and I won’t be recommending this place to others. More

Be very careful doing business with this dealership. If possible, go to another dealership. This dealership has a reputation of telling you that they have financing for you and then a few days later cal If possible, go to another dealership. This dealership has a reputation of telling you that they have financing for you and then a few days later calling and telling you to bring the car back or come up with a huge down payment. Happened to me twice. I've bought three vehicles from this location and every time I've had a bad experience. I guess I didn't learn the first two times, but now I've learned to stay away from them and get the word out about this shady dealership. They will also tell you that your trade in is worth a certain amount and then when it comes time to do the deal, they lower the amount of your trade in. Manager at the Sandy location is rude and is not helpful at all, stay away from him. Only reason I gave them two stars was because they generally have a good selection of lifted trucks. More

Be very careful doing business with this dealership. If possible, go to another dealership. This dealership has a reputation of telling you that they have financing for you and then a few days later cal If possible, go to another dealership. This dealership has a reputation of telling you that they have financing for you and then a few days later calling and telling you to bring the car back or come up with a huge down payment. Happened to me twice. I've bought three vehicles from this location and every time I've had a bad experience. I guess I didn't learn the first two times, but now I've learned to stay away from them and get the word out about this shady dealership. They will also tell you that your trade in is worth a certain amount and then when it comes time to do the deal, they lower the amount of your trade in. Manager at the Sandy location is rude and is not helpful at all, stay away from him. Only reason I gave them two stars was because they generally have a good selection of lifted trucks. More

Aaron Clark was great ! Very helpful and willing to do whatever he can to get me into the vehicle that would work best for me Very helpful and willing to do whatever he can to get me into the vehicle that would work best for me More