Nashville Toyota North

I made it clear that I would not drive the hour to this dealership unless the vehicle was present. My appointment was confirmed the night before, and yet, guess what? No vehicle on the lot. Absolute lying dealership unless the vehicle was present. My appointment was confirmed the night before, and yet, guess what? No vehicle on the lot. Absolute lying hucksters. Avoid this dealership. More

This place is a joke went to but a new RVA4, said they had on the lot when we got there they said suv sold the day before, tried selling us a used one LMAO...So we ask them to change the oil in the one we had on the lot when we got there they said suv sold the day before, tried selling us a used one LMAO...So we ask them to change the oil in the one we had and left the oil plug lose and lost oil on the way home had to go back, What a wastes of a Saturday...Was told by someone working there to go to Gallatin Toy for better service More

Other dealers did not believe the out the door price Toyota North gave me . We researched for several weeks and talked to many dealerships . Some were deceptive, some were honest but would not budge on Toyota North gave me . We researched for several weeks and talked to many dealerships . Some were deceptive, some were honest but would not budge on price even if they marked it up several thousand just because of demand during the chip shortage. Toyota North was the one exception honest and straight forward! They worked with me better than any dealership has EVER . We were in and out in one hour . Thanks guys ! More

Radna took the best care of me. She was responsive and honest. I was able to get a better car than I thought I could at a price I could afford. The whole team is as so nice from the beginning to the end honest. I was able to get a better car than I thought I could at a price I could afford. The whole team is as so nice from the beginning to the end. More

I took my Rav4 in to get checked out for a popping noise and as I was from out of town I didn’t want to travel back home without having it checked out. Initially Dax in the Service Department was pleasant. and as I was from out of town I didn’t want to travel back home without having it checked out. Initially Dax in the Service Department was pleasant. He found the problem and told me that they could get the part in the next morning and I could pick up my car up in the afternoon. This being on Friday and I could get my car on Saturday I was pleased. However when I called on Saturday morning to see when I could up my car I was informed that Dax didn't work on Saturday and the part was not in. I was told to call first thing Monday morning as he was the only person who could answer my question. When I called early Monday morning I was told he was not but she would leave a message to call me when he got in.. Not receiving a call by 11:00 AM I called him. He informed me that my car was being worked on and should be ready in another hour or so, When I told him that I felt I had been misled he became curtly dorrybyou feel that way. When I picked up my car and ask to be informed about what they had done to my car. Once again he was very curt and rude stating what I told you on the phone. What he told me was a suspension rod but what they replaced was a sway bar. I have no idea what this is and asked him to explain to me what it was. All I expected was some honest answers and understanding that I needed some explanations. I have dealt with Toyota dealerships in two states and this is the first time I walked away feeling very unhappy with the service I received. I would not recomnend this dealership service department. June McDaniel More

Changed advertised price after I visited. I intended to buy the truck the next day, BAM you like it? How about a 12.5% increase on the price now, sound good? Oh, we put the price up wrong. Well I’ll nev buy the truck the next day, BAM you like it? How about a 12.5% increase on the price now, sound good? Oh, we put the price up wrong. Well I’ll never shop there again, and I have a family member looking to buy a new Toyota as well, won’t be from this place! More

Purchased a new limited edition Toyota van in 2020. Some time later my daughter wanted to use the vcr to play a movie for her daughter. We found the head sets but no remote. I told the sales manager who sai time later my daughter wanted to use the vcr to play a movie for her daughter. We found the head sets but no remote. I told the sales manager who said I waited to long but would check. No reply. I told him you take for granted that everything is in the vehicle like your spare tire. He said I did not have a spare. The service department said yes you do it is under the vehicle passenger side door. I wonder how well the sales force knows the product they are selling. Will contact Toyota Care to solve the problem. More

I worked with Radna Wilson, who gave me all the information I needed, worked with me on the price I was seeking, took me on multiple test drives, and didn't pressure me to either buy immediately wh information I needed, worked with me on the price I was seeking, took me on multiple test drives, and didn't pressure me to either buy immediately when I wasn't sure, or buy a car I didn't want. When I wanted a color combo that wasn't in stock, Radna made sure I got the vehicle I was looking for. I'm so grateful for her help in getting a car I love. More

This place is great. Mr. Mike Long was very helpful in the process of purchasing my car. Made sure I got a great deal and reliable vehicle. Wonderful place to buy a first car! the process of purchasing my car. Made sure I got a great deal and reliable vehicle. Wonderful place to buy a first car! More

Thank you RADNA WILSON!! Love my new Nightshade edition 4RUNNER! Best experience we’ve had at a dealership. You were amazing to work with. You sealed our business in the future!! Thank you, Joe & Kri 4RUNNER! Best experience we’ve had at a dealership. You were amazing to work with. You sealed our business in the future!! Thank you, Joe & Kristi Hagan More