Nashville Toyota North

Switcharoo on my car I went into Rivergate Toyota on October 31, 2015 to buy a brand new highlander LE Plus. They said they had a titanium gray 2015 brand new for me at an I went into Rivergate Toyota on October 31, 2015 to buy a brand new highlander LE Plus. They said they had a titanium gray 2015 brand new for me at another lot. All I had to do was go ahead and sign the papers to finance it and they would put me in a rental until my car was delivered to the lot. That Monday I called and they said there was a death in the family and that my car had not been delivered yet. Tuesday they called me and said that my car was on the way and now it was a silver Highlander instead of the dark gray. Wednesday I called and they said they still haven't found the Highlander but to enjoy the rental they gave me. They said they were looking for a Highlander LE, but my paperwork says LE Plus, it has a few more options. They said no, they never said that and they are looking for my base model LE. So basically they sold me a car that they don't even own. On top of that they lied about the model and color that I was purchasing. They already took my $5000 down payment and trade in. More

Recent purchase I recently purchased a 2002 Toyota Prius. I'm happy with the car. It looks great and has low mileage (67,000). I'm hoping for good service out of this I recently purchased a 2002 Toyota Prius. I'm happy with the car. It looks great and has low mileage (67,000). I'm hoping for good service out of this vehicle. This is my third Toyota and I have never been disappointed. The staff was professional and courteous. More

Excellent Buying Experience My buying experience for a new Toyota was an excellent satisfying process. Jack Holt was extremely patient in working with my wife and I in helping u My buying experience for a new Toyota was an excellent satisfying process. Jack Holt was extremely patient in working with my wife and I in helping us obtain the exact vehicle to fit out needs. Jack Holt (sales) and Tony Che (Sales Mgr.) showed great personal concern with our car buying decision. I was not the easiest customer to work with, but they were very accommodating in letting me experience the seating comfort and performance of a Camry and a Prius V. Finally deciding and very happy with the Prius V. Never was there any high pressure on their part to meet a sales quota. They always showed respect for. and interest in us as people and not a number. Even the showroom, with it's open-desk atmosphere and lack of small closed sales offices enhanced the relaxed car buying experience. The final paper signing with Dave Beranak in Finance was very smooth. Dave is very knowledgeable in his field and puts the customer at ease, even though there are many papers to sign. It was also a pleasant experience. Jack took considerable time in acquainting us the navigation system, radio, phone and the other electronics in the vehicle. A full tank of gas was also a major plus as we drove away. I look forward to a continuing relationship with Rivergate Toyota. Larry Souder More

Great experience! My first time purchasing a Toyota was such a hassle free experience. Customer service was excellent, salesman Mr. O. D. was great to work with and I My first time purchasing a Toyota was such a hassle free experience. Customer service was excellent, salesman Mr. O. D. was great to work with and I left with a purchase! I would definitely refer family and friends to Rivergate Toyota and be back to purchase my next vehicle. I would also refer Mr. O.D. for his professionalism and effort to make sure an acceptable deal was made and we left happy. More

Destress from the stress of buying While on the hunt for a Toyota Tacoma, Harry Flouhouse at Rivergate Toyota contacted me; said he had the truck for me at a great price. I've heard th While on the hunt for a Toyota Tacoma, Harry Flouhouse at Rivergate Toyota contacted me; said he had the truck for me at a great price. I've heard that before but took a shot and headed to the dealership. From the opening of the dealership door to the delivery of my truck, I was at ease. I got the vehicle I wanted in a reasonable amount of time and was on the road. Oh, did I forget about the cold water and Hershey chocolates? Thanks Harry! More

Bad service My name is Mamoon Chelky and I was dissatisfied with my purchase of a vehicle, which purchased on Monday, August 10, 2015. The vehicle was a 2015 Toyo My name is Mamoon Chelky and I was dissatisfied with my purchase of a vehicle, which purchased on Monday, August 10, 2015. The vehicle was a 2015 Toyota Sienna LE. As I walked in the store to purchase a 2015 Toyota Sienna LE, with Beige interior with black exterior, I was told by the sales manager that there was no such vehicle currently on the lot but they were able to have one matching that description the next day before 5 P.M. However, I was told that I must sign a contract on Monday before they were able to get me the vehicle I wanted by Tuesday. So I agreed to signing the contract and having my credit pulled. I was called on Tuesday morning, August 11, 2015 and was told that they could not get me the vehicle anymore as it was no longer available but they were able to get me one which was 400 to 500 miles away and I agreed to these terms. However, five minutes later, the sales manager called me saying that this was also unavailable and offer was given to back out of the contract. For the third time, I was offered a different vehicle which would arrive before 5 P.M., which I agreed to. However, the vehicle didn't arrive until after 5 P.M. When I went over there, the vehicle was black exterior, and grey interior, instead of the color I wanted, which was beige. Also, when I was inspecting the exterior paint, I noticed that the paint was damaging and bubbling up from dirt, dust, and sitting in the sun too long. With the vehicle being a brand new 2015 vehicle, I told him that I did not want the vehicle under the condition it was in, and he offered to buff the car to get rid of the bubbles. As I waited for them to finish the buff job an hour later, I still noticed a good amount of bubbles left on the paint. Still not being offered a decision to back out of the contract, I was then offered a fourth vehicle that was already on the lot and was on sale for at least $1,500-$2,000 dollars cheaper, with white exterior and grey interior. After everything was finalized, and I was getting ready to leave, I noticed that the car didn't have any floor mats and went back inside to tell them about it, I was told that this vehicle doesn't come with any floor mats. After about five minutes, he decided to order me some floor mats and I asked him that since it doesn't already have floor mats and you're going to order them for me, if I exchange the floor mats for something, such as a towing package, or to change the cloth seats to leather seats, and I would pay the difference, he refused, but he offered me a organizer box, which I didn't need. So I ended up walking away with a 2015 Toyota Sienna, with a white exterior, grey interior. On Wednesday, August 12, 2015, I made a complaint to Toyota Corporate office to tell them what happened. On Thursday, August 13, 2015, I called them back to see what was going on with the case, and they connected with me with the store manager of original purchase location and told him I was very unhappy and dissatisfied with the end result. I was told by the store manager that I was able to back out of the contract within 3 days, and less than 100 miles on the vehicle but I was not notified on the day of purchase. Since I wasn't aware of this, I had already went over my 100 mile limit but was still under my 3 day limit. However, since I was already over my 100 mile limit, I was told that it was too late to return it. Afterwards, I was told that I could purchase something else instead of the floor mats, while paying difference, but since the sales manager told me he couldn't do it, and the floor mats were already in, it was also too late to do that. The car I ended up purchasing was cheaper than the original car I purchased and I wasn't offered the difference back. When I told him I am going to file a complaint to Better Business Bureau, that he didn't care and that my complaint wasn't going to get anywhere. After I told him about this complaint I was going to make, that he was going to be able to talk to his manager and see if he was going to be able to pay me the difference and that he would be able to let me know something by Friday, August 14, 2015. He didn't call me by 12 P.M. noon so I decided to call him and ask what was going on and he said he refused to pay me the difference. In conclusion, I am stuck with a $34,000+ 2015 Toyota Sienna LE, with white exterior, grey interior, in which I never wanted in the first place, with no offer to back out of my contract. More

Gina G Buying a car can be so stressful, but my salesman, Harry Floushouse, made the experience an excellent one for me. I purchased a RAV4 on Saturday, whi Buying a car can be so stressful, but my salesman, Harry Floushouse, made the experience an excellent one for me. I purchased a RAV4 on Saturday, which was the third vehicle that I’ve bought from Rivergate Toyota. I received personal assistance and excellent service from Harry who is a true gentleman. I found him to be honest, approachable, and most importantly, he wanted me to be happy with my vehicle, which I am. More

Best Dealership Ever! I purchased a 2015 RAV4 from Rivergate Toyota on Thursday of last week.. I had a wonderful salesperson Jennifer Butler that worked with me from test d I purchased a 2015 RAV4 from Rivergate Toyota on Thursday of last week.. I had a wonderful salesperson Jennifer Butler that worked with me from test driving all the way to finalizing my purchase. She answered all my questions, made sure all the paperwork was in order so that the sale went smoothly. She gave me a brief overview of the functions of the RAV and even made sure I set up my 5000 check up. They help locate the color RAV I wanted because their was not one on the lot. The financing went smoothly and I was out the door in less than 2 hrs. I would surely recommend Rivergate Toyota to anyone looking for a Toyota. Their service was better than any I have received in prior car purchases. Their staff is very knowledgeable and shown in how the dealership operates. More

great customer care I love the quality of service and the great help, when I scheduled appointment very friendly and honestly l come to do any of my cars sevice also my I love the quality of service and the great help, when I scheduled appointment very friendly and honestly l come to do any of my cars sevice also my son and doughty and wife wives the employee special Kelleys on the service excellent job More

sales Garrett, goes way beyond the limit, he is a super top notch guy, Never will you find another car salesman like him.. I cant say enough. wonde Garrett, goes way beyond the limit, he is a super top notch guy, Never will you find another car salesman like him.. I cant say enough. wonderful person. More