Nash Auto

Visiting Nash Auto Sunday June 14,2020 to view Rx350 at the moment has 2 black exterior models available. Interesting how I was given the keys to the RX350 with moonroof/fake leather interior while on the moment has 2 black exterior models available. Interesting how I was given the keys to the RX350 with moonroof/fake leather interior while on the other hand the model with panoramic moonroof/real leather keys and customer service was non existence. Meaning Nash Auto interested in selling me the less desirable rather than the nicer model. The lady on the premises was very nice with equal humanity equality. The larger built male who took over the assistances who I was told is the boss but not manager is the employee that was not interested in selling me nicer RX350 model and ignored my existence when viewing this vehicle. I am Black and have the ability to pay cash for vehicle. More

I submitted my inquiry online and was contacted within timely manner. The second day I decided to purchase the car, and due the COVID situation, I scheduled to have the car delivered to my house. Over the timely manner. The second day I decided to purchase the car, and due the COVID situation, I scheduled to have the car delivered to my house. Over the phone I asked about other charges and fees, and my sales person went over 5 charges including registration and licensing, and he said other than that there will be taxes. So I agreed and met the next day. Everything went smoothly and I signed majority of the paper until the financing contract. On the contract, there is a $1660 charge for Nimbo GPS System, and another $1660 for 3M protection film. $$$3320 charge without my knowledge just quietly sneaked into my contract!!! And when I asked about it, he said it was “required”. Required by whom?? I was not happy about the surprise!! $3220 out of a car pricedof 20990, that’s 16% of the car price! I was ready to walk away because it’s wrong to trick the customer, but I offered to pay $400 for the 3M film and they agreed to take off the Nimbo GPS. The only reason I did that was because I know this is a bad time and the sales person drove all the way over to deliver the car. I ended up having to go to the dealer with them to get a new contract. And in the end, they only changed the the 3M charge from 1660 to 712, and he said he deducted the remaining amount from the registration fee, which I found out later that’s just another proof of how shady they are. The registration fee was estimated. I looked it up on DMV site afterwards, They adjusted the amount to underestimated by $216. So of course later I will receive bill from DMV. After leaving a 2 star review on yelp, I got 2 calls from sales and GM, both of them were trying to justify how scamming people is “how all dealers do business” and I should remove my review because it makes it difficult for them to do business. wasted an hour of my time! Be very careful with your wallet if you do decide to deal with them! More

Get a warranty on all used cars! They sell faulty cars! Do not sign anything until they give you a warranty on a used car! They make you sign forms that say they are not liable for any car issues. They do n Do not sign anything until they give you a warranty on a used car! They make you sign forms that say they are not liable for any car issues. They do not inspect the cars before they sell them to you. Please READ your contract and do not buy a car unless they will provide a warranty! Overall horrific experience. Mo did not understand what I wanted and we were able to come to an agreement. Interest rate wasn't exactly what I wanted, but that's okay because I got a lower interest rate from my personal banking institution. On the second day of owning the vehicle, I took it to my personal mechanic to make sure everything was working properly. They found a few issues with the car. A lightbulb inside the car didn't work, the license plate lightbulb didn't work, the spare tire was deflated and was about to fall, and the air cabin filter was extremely dirty with leaves. I paid an extra 65 to fix these issues. They also mentioned that the struts and shocks were going to need to be changed soon. Another $1400 I'm going to have to spend. They recommended I take it to a Toyota dealership. Took it to a Toyota Dealership to buy a second key. I had more issues. All four sensors needed to be replaced, leak in the transmission. Another 1000!! Three sensors were broken and one wheel didn't even have a sensor! When I called Nash, I got screamed at by Mo saying he expected me to drive it back to Costa Mesa. I live two hours away! I was not going to risk my health and safety driving back. He said he would dispute any bill from any other mechanic or dealership. I have a daughter on the way, imagine driving this vehicle with all these issues. Unacceptable! Please see the photos below. Do not shop here! The Toyota dealership also found the computer was not working properly and needed to be replaced! Nash Auto sold me a faulty car! Total costs of 1775 to fix the truck, and that's without changing the shocks! Unbelievable!!! Even the Toyota dealership said I got scammed and that due to the safety concerns, I should get a full refund! Nash Auto could have been liable for these issues if I was in an accident or worse. Shop at a corporate Toyota Dealership!! Do not shop here!! More

This place is the worst! We agree to a price and then Sam adds on 3M paint protection and a thief deterrent alarm to the price. I ended up with owner/ general manager and he discounted the 3M from 1600 to 35 adds on 3M paint protection and a thief deterrent alarm to the price. I ended up with owner/ general manager and he discounted the 3M from 1600 to 350. Be aware of the bait and switch. Stay away... More

I'm so mad they sold me A thirty thousand dollar range Rover it's A piece of xxxx I bought this car in September and been back and fourth since then from San Diego I have left this car on 4 DIFFERENT occa Rover it's A piece of xxxx I bought this car in September and been back and fourth since then from San Diego I have left this car on 4 DIFFERENT occasions and it's still not fixed this is so unfair and A big inconvenience gas money time off of work I can't even be excited it's a piece of xxxx I pay A carnote for and can't drive it the bank is also trying to help me please DO NOT PURCHASE FROM NASH AUTO THE WORST MISTAKE I EVER MADE More

No pressure or sales tactics My daughter just bought a Lexus IS 200t from Sam Adam at Nash Auto. All the stereotypes about "used car salesmen" DO NOT apply with Nash. Sam was frie My daughter just bought a Lexus IS 200t from Sam Adam at Nash Auto. All the stereotypes about "used car salesmen" DO NOT apply with Nash. Sam was friendly, knowledgable, and patient as he walked my daughter thru her first car purchase. No up-selling or the typical B.S. one usually has to deal with -just straight-forward answers with no pressure. The transaction was one of the quicker car purchases as well. Highest recommendation! More

Go See Mo First of all and above all else if you are looking for an honest trustworthy and professional car dealership then you need not go anywhere else but Na First of all and above all else if you are looking for an honest trustworthy and professional car dealership then you need not go anywhere else but Nash Auto. Our experience with Mo at this dealership has been nothing short of extraordinary. We live 197 miles from this dealer and after spending months looking for a quality used vehicle and sifting through hundreds of ad's via all the known web sites like car gurus and such we found our perfect used car at this dealership and decided to roll the dice and take a trip to see if what we had found could really be true. From the moment we started speaking with Mo we were treated with courtesy and respect. A week after taking delivery of our vehicle our check engine light came on and we took the car to a local Audi mechanic where we live. The mechanic concluded the code was for a thermostat failure and so I contacted Mo and asked him why this was not found prior to our purchasing the car and then the next day he called us back and offered to help us out with the cost of the repair even though the car was sold and purchased by us without a warranty!!! I realize this sounds like a too good to be true story but I assure anyone that is reading this review that I was not asked to write this review nor am I making this up!! This "good faith"gesture by Nash Auto has not only insured Mo that he will now have all of our family's business but also speaks volumes as to the honesty and integrity of the Nash family itself and that they truly do care about their customers and are not just another used car store where they simply play the numbers game and then move on to the next sale. Again, do yourself a favor and go see Mo at Nash Auto and know that you will be told the truth and taken care of after the sale, it simply doesn't get any better than that when it comes to buying a car folks!!! BRAVO to everyone associated with this fabulous, HONEST and professional car dealership. More

Awesome experience What a great experience we had honestly we couldn’t be happier with Nash Auto, great place awesome customer service, JR was amazing helpful us to get What a great experience we had honestly we couldn’t be happier with Nash Auto, great place awesome customer service, JR was amazing helpful us to get financing and got us the best rate lower than what we got from our bank witch it was a huge surprise for us, we’re extremely happy with our vehicle the car looked like brand new when we picked it up JR went above and beyond don’t waste your time check these guys first before going anywhere else check their website they always have an amazing selection of cars and wide verity of model we’re definitely going back for our next car 👍👍👍 More

Bait and switch, don't trust the descriptions I contacted them first through their chat services about a car they had for sale to verify the features they posted were accurate. They confirmed a b I contacted them first through their chat services about a car they had for sale to verify the features they posted were accurate. They confirmed a back up camera on the car. I drove over an hour to get there to find out the car did not have navigation, premium sound or the back up camera as advertised. When I asked why it is misrepresented, Susie shrugged it off and asked me well, are you going to buy the car or not? Clearly she was completely OK with false advertisement to get you on the lot and has no customer service. I never got visibly upset and was a gentleman whole time. So there was no excuse for her attitude and behavior. I would be very cautious trusting anything they say about their vehicles and better yet simply avoid them at all costs. The sad thing is, I like the car and probably still would have purchased it if the customer service was not so bad. More

Honest and good customer services I had a great experience at Nash Auto, no pressure sales. Very informative and helpful. Disclosed all information, very straightforward. If you are lo I had a great experience at Nash Auto, no pressure sales. Very informative and helpful. Disclosed all information, very straightforward. If you are looking for a good deal. Come to Nash Auto. More