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Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,173 Reviews
Call Service Center (203) 783-5850

1,173 Reviews of Napoli Indoor Kia - Service Center

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June 25, 2021

The service was done quickly. I was in and out in less than an hour. Everyone was friendly and polite. It was a little warm in the waiting area. More

by DONNAKOOLIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 25, 2021 -

Napoli Kia responded

Thanks so much for leaving us a review, Donna! Customer service is always our number one priority, and we're happy to hear that we met your expectations in a timely manner. We'll keep an eye on the waiting room heat in the future, as well. Thank you for choosing Napoli Kia--we look forward to having you as one of our valued customers for many more years to come! Scott Haverl General Manager

June 25, 2021

Make sure your A/C works. Mines didn’t 😡man More

by GLENDA.ALAMO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Cerbone
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Jun 25, 2021 -

Napoli Kia responded

Thank you for your review, Glenda. Please leave us your contact information so we can reach out about the A/C. We strive to make sure all our customers have an excellent experience and regret that we failed here. Scott Haverl General Manager

Jun 25, 2021 -

GLENDA.ALAMO responded

My number is 203-887-3691. I’m hoping this gets resolved quickly. I shouldn’t be paying for this. This should have been fixed before I even bought the car. This was very disappointing! I’m a single mom and work hard on the night shifts. I’ve been dealing with my own health issues then dealing with no A/C in the middle of summer made things worse for me!

June 25, 2021

Very friendly, honest and professional. Great communication throughout the process, very thorough More

by irshborn1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 25, 2021 -

Napoli Kia responded

Thank you so much for your review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Napoli Kia. Please don't hesitate to reach out if you need anything else! Scott Haverl General Manager

June 25, 2021

Frank, very pleasant individual and help make easy to understand if there is a problem with your car, even willing to show you. More

by Trisha
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank 5 Stars
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Jun 25, 2021 -

Napoli Kia responded

Thank you for the kind words for our service department, Trisha! We look forward to sharing your compliments with Frank and the rest of our team, and please don't hesitate to let us know if we can be of further assistance. Scott Haverl General Manager

June 25, 2021

Excellent service with not a long waiting period . Would recommend to anyone More

by cyrus8657
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle
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Jun 25, 2021 -

Napoli Kia responded

Thank you for this review! We're happy to hear our team was able to serve you in a timely manner and demonstrate our commitment to great service. We appreciate your business and recommendation! Scott Haverl General Manager

June 25, 2021

They are very friendly here and very helpful as well. More

by Lisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank
Report | Print
Jun 28, 2021 -

Napoli Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Napoli Kia. Scott Haverl General Manager

June 25, 2021

Very professional and friendly; would definitely recommend this dealershipto anyone More

by JANET_KAPITAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Cerbone
Report | Print
Jun 28, 2021 -

Napoli Kia responded

Thanks, Janet, for sharing your thoughts about your experience with Napoli Kia. We appreciate your business and hope to see you again soon! Scott Haverl General Manager

June 25, 2021

Great place for service will be seeing them again soon More

by warcher1960
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2021 -

Napoli Kia responded

Thank you for choosing Napoli Kia, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Scott Haverl General Manager

June 25, 2021

The service was excellent and I was impressed by the service person More

by Ukenny717
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Power
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salvatore Liuzzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2021 -

Napoli Kia responded

We appreciate your business and our team looks forward to serving you again soon! Scott Haverl General Manager

Jun 28, 2021 -

Ukenny717 responded

I had no problem and found the service excellent and friendly.

June 22, 2021

My vehicle was taken in immediately for service & it was finished much sooner than I thought. Pleasant experience! More

by E7
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 22, 2021 -

Napoli Kia responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Napoli Kia! Scott Haverl General Manager

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