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Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,173 Reviews

1,173 Reviews of Napoli Indoor Kia - Service Center

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July 15, 2021

Frank is always so friendly and helpful with any questions I have! I have had 3 Kias and always return to this facility, Milford Kia 5 stars! More

by Andrew23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haveri
July 14, 2021

Jennifer- very informative and knowledgeable in her field. Overall experience At the Kia dealership was very pleasant. I look forward to my next visit for service. More

by Mgmr765
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 14, 2021

I came in with 5 recalls on my car and needed an oil change. I appreciate that they valued my time and worked as efficiently as possible. More

by angelica.cavallo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 14, 2021

Frank and his team at Kia were very professional in taking care of our car during this matter and in a very short amount of time. We were very pleased with the service. More

by GOTHIK79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank in Service
July 14, 2021

Dealership is clean. Your welcomed by a person sitting right when you walk in. Everyone says hello whether their helping you or not. I’m very pleased More

by Sef119
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 13, 2021

Purchasing my vehicle from Napoli was a great decision. They ensured That my first service was quick and easy! they kept me updated and the first year of oil changes is free! More

by Julie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2021

Great service done every time I go in. Everyone in the service department are alway nice and helpful. The waiting room is always comfortable and clean … Thank You! More

by Sheila
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 08, 2021

Bough a 2016 pilot vehicle clunking in front end returned it 2 day later they said it was loose shields under the vehicle . Picked up the vehicle hit a small bump in the road clunk still there returned 2 d More

by Unhappy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Haverl
2.0
This rating includes all reviews, with more weight given to recent reviews.
July 08, 2021

The customer service is great but your financial department I don’t care for and that goes back 3 tears because your own me $434.00 More

by BROWNKEITH40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Napoli Kia responded

Thank you for your feedback, Keith. While we are happy to hear that our service department provided you with such a positive experience, it's disappointing that you didn't have a fully satisfying sales experience. Please don't hesitate to reach out to us if you would be willing to share some more detail. We sincerely value your business and look forward to your next visit! Scott Haverl General Manager

July 07, 2021

Frank was great! It was my first time using your service center and I appreciated all the help. Frank made it so easy and I had no issues. More

by Cortney433
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Cerbone
Jul 07, 2021 -

Napoli Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Scott Haverl General Manager

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