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Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,173 Reviews

1,173 Reviews of Napoli Indoor Kia - Service Center

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August 25, 2021

The best service anywhere. Fast, efficient and friendly. From making the appointment to completing the service in as little time as necessary with great results. There is no one better Than Napoli More

by stuartwalls
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 25, 2021

They did a great job! It was done faster then I expected and the end bill was less then I was quoted. I would recommend them to anyone who needs a repair on a Suzuki or Kia. More

by Rspeer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank and Reuben
August 23, 2021

I would only recommend it based on Frank Carbone. He is a professional. At a recent appointment a different advisor was waving me into garage. There was another car in the bay and although he waved me in the More

by RNAFALSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Carbone
August 20, 2021

I have purchased three cars from Napoli and I have had nothing but great service. From the sales team and especially Frank and Mike in service keeps me coming back. Thanks !! More

by Mikepisc
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank
August 19, 2021

I would never recommend or ever do business with this dealership ever again. The service manager was the rudest person I’ve ever dealt with, and I have worked in customer service for 8 years! They are th More

by Kelli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Haverl
4.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Fidalgo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rueben
August 19, 2021

Easy to make appointments, always on time .This is my second car from Napoli will continue to replace my cars from them and the sales team are great More

by DWSMITH01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Power
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salvatore Liuzzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Smith Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bring Rodie back
August 18, 2021

Frank C is the best! Always has our best interests in mind whenever we bring our car in for service. Is great to work with. More

by MARCPOMPA
Recommend Dealer
Yes
Employees Worked With
Frank Cerbone
August 18, 2021

I would not be working with this Service dept. if it wasnt for Frank Cerbone! He is polite, patient, funny, and professional. Thank you, Frank! More

by JR111155
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank C.
August 17, 2021

Hello went to Napoli on Boston Post Rd. and they did a great job on oil change only one problem when I first bought the car the key fob never has worked so I'm going to bring that in and I would hope I ge More

by Dawn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank : )
Aug 17, 2021 -

Dawn responded

Hi need a fob for my car which is a Nissan versa 2016 I got the car back in June 2021 and the fob never worked thank you

August 17, 2021

Mike H. Was very nice helpful he's going to have my Nissan versa Note hatchback fix because it was like that when I first it bought the car and the fob TY. More

by Dawn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank
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