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Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,173 Reviews
Call Service Center (203) 783-5850

1,173 Reviews of Napoli Indoor Kia - Service Center

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October 08, 2021

I’ve been going to Napoli kia for years great service and friendly staff love my Kia Soul More

by ANDREAAHEARN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2021 -

Napoli Kia responded

Thank you for your very kind review, Andrea. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Napoli Kia. Scott Haverl General Manager

October 08, 2021

Greeted as soon as I pulled into the service entrance. Courteous representative. Service completed in good time. More

by RAR76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 10, 2021 -

Napoli Kia responded

Thanks for sharing your thoughts about your experience with Napoli Kia. We appreciate your business and hope to see you again soon! Scott Haverl General Manager

October 06, 2021

The people and the service was top notch I loving bringing my car there. M More

by TERRANCE.GRANDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2021 -

Napoli Kia responded

Thank you so much, Terrance, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Napoli Kia. Please don't hesitate to reach out if you need anything else. Scott Haverl General Manager

October 06, 2021

Staff is very friendly always make me feel welcome and I enjoy the waiting room it’s nice and clean. More

by karenbrandonk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2021 -

Napoli Kia responded

Thank you, Karen, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Scott Haverl General Manager

October 06, 2021

Frank never responded Jenn was awesome She called each Frank never responded Jenn was awesome She called each day to keep me updated Thanks More

by SALEMMEDEIDRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2021 -

Napoli Kia responded

Thank you for taking the time to share your experience. We appreciate your business. If you would like to further discuss your visit, feel free to contact me us your convenience. Scott Haverl General Manager

October 04, 2021

Everyone at this dealership is amazing. Its a pleasure to see everyone every time I go there to get my car serviced. Friendly, quick and detailed. More

by Mike D
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Dimatteo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank from service team
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Oct 05, 2021 -

Napoli Kia responded

Mike, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Napoli Kia. Scott Haverl General Manager

October 02, 2021

I love the customer attention and they kept me informed about a little delay working on my car. More

by LUZ7858
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2021 -

Napoli Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Napoli Kia, we look forward to having you as one of our valued customers for many more years to come! Scott Haverl General Manager

September 30, 2021

Frank was fantastic. He answered all of my questions and then some. I would refer him to all Kia owners. More

by jlsvenditto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank
Report | Print
Oct 01, 2021 -

Napoli Kia responded

We are very happy to hear that Frank provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Scott Haverl General Manager

September 28, 2021

$160.00 is very high to see whats wrong with a vehicle. Plus to fix it the labor cost more then the parts. This why customers don't go back to the dealers if they really don't have to. It's sad More

by Acamilo42
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank cervone.
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September 28, 2021

Slow, unaccommodating, incompetent, unreliable. Hard to believe they are still open. They weasel their way into not helping you like they’re reading from a script. More

by Timothy.Liston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jennifer Rios
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 15, 2021 -

Napoli Kia responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Thank you for your time, Timothy. Scott Haverl, General Manager 203-877-5141 scotth@napolimotors.com

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