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Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,112 Reviews
Call Service Center (203) 783-5850

1,112 Reviews of Napoli Indoor Kia - Service Center

Sort by
February 09, 2024

Great service! Great price for oil change and total car inspection Would highly recommend for anyone owning or wishing to purchase a KIA More

by bantamchick19
Recommend Dealer
Yes
Employees Worked With
Peter
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Feb 12, 2024 -

Napoli Kia responded

We're glad to know you had a great experience with our service team at Napoli Kia. We appreciate your recommendation and look forward to serving any future needs! Safe travels!

Helpful
February 07, 2024

Peter listened carefully to our requests. Made us feel valued as customers. He was knowledgable, courteous, efficient and professional. Service was performed in a timely fashion More

by janicemerenda
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Lovan-Service Advisor
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Feb 08, 2024 -

Napoli Kia responded

Janice, we're delighted to know that Peter was able to provide you with such a positive experience at Napoli Kia. We always strive for efficiency and professionalism in our service. Thanks for your feedback!

Helpful
February 04, 2024

730 appt for oil change. Obviously triple booked and I was last so it took about 2 hours for just an oil change More

by thekegleys
Recommend Dealer
Yes
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Feb 07, 2024 -

Napoli Kia responded

We're sorry to hear about your experience with your oil change. We aim to provide efficient service and it seems we fell short during your visit. We'd like to assist in making this right, so please reach out at a time that's convenient for you. Thank you, Reuben Burgos - Service Director - 203-787-5850

Helpful
February 03, 2024

It's ok Nothing much to say Again noting really If I start I will never finish More

by suetanya
Recommend Dealer
Yes
Employees Worked With
Peter
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Feb 05, 2024 -

Napoli Kia responded

Hi, We want to hear more about your experience and use your feedback to improve future visits. Please don't hesitate to reach out to us when you have a moment to discuss your recent visit. Thank you! - Napoli Kia

Helpful
February 02, 2024

Great service department and very nice selection of cars. Would definitely recommend buying a car at Napoli Kea! More

by LAGPAPPAS
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Rios
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Feb 05, 2024 -

Napoli Kia responded

We appreciate your positive feedback! Our team at Napoli Kia is always here to provide great service and help you find the perfect car. Thanks for recommending us, we look forward to serving you again in the future! Safe travels!

Helpful
January 31, 2024

The best so far Cornet she is very good Good service and friendly I love my Kia More

by litaliano0932
Recommend Dealer
Yes
Employees Worked With
Cornet
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Feb 01, 2024 -

Napoli Kia responded

Thank you for leaving Cornet and Napoli Kia five stars! We look forward to seeing you again soon!

Helpful
January 29, 2024

Got me in and got my car serviced as fast as they could. No problems at all More

by hogie51
Recommend Dealer
Yes
Employees Worked With
Peter
Report | Print
Jan 30, 2024 -

Napoli Kia responded

Thank you for the five-star review and kind words about our service team at Napoli Kia! We'll see you next time!

Helpful
January 27, 2024

2 hours for a oil change and being the 1st car in seems a little bit long More

by prdl1985-shp
Recommend Dealer
No
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Rios
Report | Print
Feb 07, 2024 -

Napoli Kia responded

We understand your frustration and appreciate your feedback regarding your recent visit. We aim for a five-star experience and are disappointed to learn we didn't live up to that standard this time. Please reach out if you have any feedback that will help us improve in the future. Thank you, Reuben Burgos - Service Director - 203-787-5850

Helpful
January 25, 2024

Friendly and easy to talk to. I would consider giving them my future business if the price is right. More

by beata3550
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Rios
Report | Print
Jan 25, 2024 -

Napoli Kia responded

Hi Beata! Thank you so much for your kind words! We're thrilled to hear that you found our service friendly and easy to talk to. Customer satisfaction is our top priority, and we're always here to make your experience enjoyable at Napoli Kia!

Helpful
January 25, 2024

Very straight forward, and helpful, great timing with services & great communication. Would highly recommend More

by RODRIGOGONZALEZ22
Recommend Dealer
Yes
Employees Worked With
Marissa
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Jan 26, 2024 -

Napoli Kia responded

Hi Rodrigo, thank you for the 5-star rating! We appreciate your recommendation and are glad to know you found our team at Napoli Kia helpful. We strive for great communication and timely service!

Helpful
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