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Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,173 Reviews

1,173 Reviews of Napoli Indoor Kia - Service Center

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November 12, 2021

They were courteous, very detailed describing any issues with my car and answered all my questions. Kudos More

by APARKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2021 -

Napoli Kia responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Napoli Kia! Scott Haverl General Manager

November 10, 2021

Service writer was excellent.Service was done quickly and no hassles would bring my car back again More

by Jockey58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2021 -

Napoli Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Scott Haverl General Manager

November 08, 2021

It was a pleasant experience omar had us out in a good time frame we werent there very long and very informative about what was going on and what needed to be done More

by andrewcenotti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar torres is who i was dealing with he was great
Nov 09, 2021 -

Napoli Kia responded

Andrew, Thank you for choosing Napoli Kia, your feedback and rating mean a lot to us. We're glad Omar was able to help, and we hope to see you again! Scott Haverl General Manager

November 08, 2021

Excellent customer service. Employees were polite and very helpful. We would highly recommend this dealership. More

by apreiss143
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2021 -

Napoli Kia responded

We appreciate your business, Mike and our team looks forward to serving you again soon! Scott Haverl General Manager

November 03, 2021

Everyone is very Friendly and helpful and Omar is excellent! I’ve been happy with our Kia More

by JSABAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar
Nov 04, 2021 -

Napoli Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Napoli Kia. Scott Haverl General Manager

November 02, 2021

I went in for a recall and they did the recall. Not sure what else to say. More

by JIMWILSON68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2021 -

Napoli Kia responded

Jim, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Napoli Kia. Please don't hesitate to reach out if you need anything else. Scott Haverl General Manager

November 01, 2021

Great team! Very friendly and knowledgeable about all service would recommend to anyone who asks More

by Reh2369bda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2021 -

Napoli Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Scott Haverl General Manager

November 01, 2021

I made an appointment over the phone but they couldn't have seemed to find my appointment but they got me in any way and got me right out in a decent time thank you. More

by TERRY.BACOTE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2021 -

Napoli Kia responded

Thank you so much for your kind words, Terry, and for taking the time to leave us this wonderful feedback! Scott Haverl General Manager

November 01, 2021

Service was on time and issues resolved appropriately. Was in on a Saturday and was helped More

by gymdude
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2021 -

Napoli Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Scott Haverl General Manager

November 01, 2021

Very friendly. Good service. Long wait—10 people in waiting room! Over booked?? Besides the long wait, I have no complaints More

by DWLODARSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2021 -

Napoli Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we apologize for the unusually long wait. Thank you again for choosing Napoli Kia, we look forward to having you as one of our valued customers for many more years to come! Scott Haverl General Manager

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