Napoli Indoor Kia - Service Center

Very friendly very knowledgeable. They even brought me home after determining the repair would take longer than expected. home after determining the repair would take longer than expected. More

Friendly and professional. Quick to get an appointment. Returned my call right away. Car was completed on time. Returned my call right away. Car was completed on time. More

Omar was very helpful and nice, he was very knowledgeable about what needed to be done! knowledgeable about what needed to be done! More

Kia Napoli is a very clean dealership. I bought my car here 4 yrs. ago and have continued to have it serviced here. Everyone is very friendly and helpful. They have kept my car well maintained. here 4 yrs. ago and have continued to have it serviced here. Everyone is very friendly and helpful. They have kept my car well maintained. More

Cordial staff and relaxing lounge.Service dept took auto Cordial staff and relaxing lounge. Service dept took auto as soon as I arrived. Repairs completed quickly. Cordial staff and relaxing lounge. Service dept took auto as soon as I arrived. Repairs completed quickly. More

Great honest serviceMike was great and very Great honest service Mike was great and very understanding Took the time to explain all my options Great honest service Mike was great and very understanding Took the time to explain all my options More

The greeting was beautiful Welcome to Kia Napoli employees real professionals. Walk me to car employees real professionals. Walk me to car More

We only deal with Napoli Kia. We always recommend our family and friends to go there. family and friends to go there. More

I own two 2012 Kia Optimas which I really love. The week before Thanksgiving I developed a loud sound in the steering columns of each vehicle. My own mechanic informed me that it was a very serious issue wh before Thanksgiving I developed a loud sound in the steering columns of each vehicle. My own mechanic informed me that it was a very serious issue which would cost over $1,000.00 to repair. On Friday, November 26, 2021 I call the Service Department of Napoli Kia in Milford, Connecticut. I spoke to Omar (Service Technician) on the same day to describe the concern. Omar asked me to bring both vehicles in at the same time to check the issue more thoroughly. After the diagnosis of the concern, it was determined that the issues being reported (the coupler in the steering column as well as the canister for the EAV system (which needed to be ordered) were both 100% covered by a recall. What dealership have you ever heard of that takes two vehicles no less, in on the same day, corrects the problem, and does not charge for their work! Mr. Napoli, Congratulations! The expertise, the professionalism, and the exceptional service staff have earned you a customer for life. Individuals like Omar are few and far in between. I have been made to feel as if I were a member of your family by the manner in which Omar went of of his way to provide service to guarantee my family's safety. Omar is a gentleman who truly cares about his customers and he treats others like he would want a member of his own family treated. Thank you, Bob Caetano More

This dealership has great customer service skills. I enjoyed my time in waiting room until my oil change was finished. Would definitely recommend this place enjoyed my time in waiting room until my oil change was finished. Would definitely recommend this place More