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Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,494 Reviews
Call Service Center (203) 783-5850

1,494 Reviews of Napoli Indoor Kia - Service Center

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June 21, 2023

Marissa was professional n environment was excellent also came n introduced herself to me Thany u More

by ANA.CONCEPCION2000
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marissa
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Jun 23, 2023 -

Napoli Kia responded

Ana, It means so much to hear Marissa and our team gave you such excellent care! Thank you! – Napoli Kia

June 21, 2023

I was pleased and happy they have Very great customer service. Just didn’t like they couldn’t find my appt by contact number took me callback and demanding it be checked another way which by then missed More

by Staceycharine
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Marrissa
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Jun 23, 2023 -

Napoli Kia responded

Stacey, we're glad to hear that you had a positive experience with our customer service. We apologize for any inconvenience caused by the issue with your appointment and appreciate your understanding. Thank you for choosing Napoli Kia!

June 21, 2023

All the staff is great, definitely left worry free! Thanks guys! will be back soon! More

by shalisajones57
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
peter!
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Jun 23, 2023 -

Napoli Kia responded

We are so glad you felt at ease servicing with us, Shalisa! Thank you for coming to Napoli Kia! We'll see you next time!

June 20, 2023

Very pulyght anderstanding and cooperative. Fast and efficient work.Timewise very accurate. I recommend this dealership to many relatives and friends. Thank you More

by martinkrasniqi246
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Scott Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marisa and Reuben
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Jun 21, 2023 -

Napoli Kia responded

Thank you, Martin! We're so glad to hear that you had a positive experience at Napoli Kia. We appreciate your recommendation and look forward to serving you and your loved ones in the future. Have a great day!

June 15, 2023

Yeah they got my car done quick fast an easy and i'm back on the road More

by Clummy67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter
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Jun 15, 2023 -

Napoli Kia responded

We're glad our Napoli Kia team could get you back on the quickly! Thanks for taking the time to leave us a review. We hope we can be of service to you again in the future!

June 14, 2023

In distress and the Napoli Kia entire crew put my at ease. They allowed my service to be pushed due to me coming in and waiting. They we’re understanding and personable. More

by JOHNSONTANEKA21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 15, 2023 -

Napoli Kia responded

Thank you for sharing your experience! We're happy to hear our team took such wonderful care of you and we'll be sure to let them know how much you appreciate their accommodating service. Take care and please don't hesitate to reach out if there's anything else we can do for you! - Napoli Kia

June 14, 2023

Vehicle was delivered as promised, but my request to do tire rotation wasnt done. at least they were honest to admit. No complains here More

by Mikee0508
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
not in thenlist
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Jun 30, 2023 -

Napoli Kia responded

Mike, we appreciate your feedback and are happy to hear that your vehicle was delivered as promised. We apologize for failing to rotate your tires and hope to make it up to you next time. If there is anything else we can do to improve future experiences, please feel free to reach out and let us know. Thank you! Ruben Burgos - Service Mgr - 203-787-5850

June 14, 2023

Went in for a recall fix and all was good! Loved the fact video was taken as the inspection was happening. Marisa was very helpful and pleasant! More

by diaruskay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa
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Jun 15, 2023 -

Napoli Kia responded

We're so glad to hear that you had a positive experience with us! It's great to know that the recall fix went well and that you appreciated the video inspection. We'll be sure to pass along your kind words to Marisa and look forward to seeing you again. Thanks for choosing Napoli Kia!

June 13, 2023

I had a bad experience with the Branford Kia dealership I must say you guys here in Milford rock thanks so much for taking care of my car issue see you soon 💙 More

by Aliciasmith042
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Power
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salvatore Liuzzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2023 -

Napoli Kia responded

We're glad to hear about your positive experience at Napoli Kia! It's great to know that our Milford location was able to take care of your car issue and provide the excellent service you deserve. Thank you for choosing us, we look forward to seeing you soon!

June 08, 2023

Everyone was very friendly and were accommodating and were able to do the job quickly More

by maxjr3blue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2023 -

Napoli Kia responded

Thank you for reviewing your recent visit with the Napoli Kia team! We appreciate your business and hope you won't hesitate to reach out if we can be of service again in the future!

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