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Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,173 Reviews

1,173 Reviews of Napoli Indoor Kia - Service Center

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April 29, 2022

I like bringing my car to this service dealership. I am confident that they will do an excellent job servicing my car. More

by amjusino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2022 -

Napoli Kia responded

Thank you for the continued support! We're so happy you feel confident coming to the Napoli Kia team for maintenance! Thank you for being a customer!

April 29, 2022

Your dealership is terrible your customers service is Horrible The staff after the salesman never listened to Anyone you just want to sell cars and get rid of the customer afterwards You all are very un More

by Kp
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Scott Haverl
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Power
2.0
This rating includes all reviews, with more weight given to recent reviews.
Salvatore Liuzzo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Haverl
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2022 -

Napoli Kia responded

We value your feedback and regret that you did not enjoy your experience here this time. We would like the opportunity to help resolve your concerns and improve your opinion of us. Please reach out when you have the chance to discuss this in more detail. Thank you, Ruben Burgos - Service Mgr - 203-787-5850

April 29, 2022

These are the most disgusting people to ever deal with, I’ve never been treated worse by another establishment ever in my life! I came here to purchase a car after my car died out. Barely 2 weeks later I h More

by Aspears2307
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Haverl
1.0
This rating includes all reviews, with more weight given to recent reviews.
Salvatore Liuzzo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Omar, Reuben, Sal
May 10, 2022 -

Napoli Kia responded

Thank you for reaching out. We apologize for any frustration or inconvenience this experience has caused you. If you'd like to speak with us in greater detail, please feel free to contact me directly. Thanks again, Ruben Burgos - Service Mgr - 203-787-5850

April 27, 2022

Brought my KIA Sportage in for a oil change service,I was met immediately by my service rep to go over what was going to be done, the work was done in a timely fashion, and we reviewed any future service nee More

by JJE3457
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Luzardo
Apr 27, 2022 -

Napoli Kia responded

Thank you for trusting the Napoli Kia team with your Sportage! Omar & the team look forward to serving you again in the future!

April 27, 2022

The service was very good and it was Very fast You guys do a good job More

by nicker61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2022 -

Napoli Kia responded

Thank you for visiting us here at Napoli Kia! We appreciate your positive feedback and look forward to seeing you next time!

April 25, 2022

Came in bc main problem was the engine was overheating. They claimed to not find any issues and just put more coolant in. My car overheated on the way home. :( More

by 13acg
Recommend Dealer
No
Employees Worked With
Mike Haverl
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Garcia was very nice
May 02, 2022 -

Napoli Kia responded

We're sorry to hear about this issue. We want to help resolve this situation and improve your opinion of us. Please contact me at your earliest convenience. Thank you, Ruben Burgos - Service Mgr - 203-787-5850

April 25, 2022

In past and current experiences I can truly say they are good, gracious and helpful.I always leave satisfied that I rec'd the best service. God bless each one. More

by JBASH39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh, Omar and Ruben
Apr 25, 2022 -

Napoli Kia responded

Thank you for taking the time to share your experience working with our team at Napoli Kia! We appreciate your 5-stars! See you next time!

April 23, 2022

Dave and Jen are the best. Extremely helpful everytime I go there. Couldn't ask for better More

by Jen agey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2022 -

Napoli Kia responded

Thank you for the wonderful review! Dave & Jen look forward to your next visit with us here at Napoli Kia!

April 23, 2022

Call went very well As was promised by Napoli and I am very pleased thank you. More

by Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2022 -

Napoli Kia responded

It's our privilege to serve you, Tom! Thanks for the great review and please don't hesitate to reach out if we can be of assistance again in the future! - The Napoli Kia Team

April 22, 2022

Didn't take that long to get a oil change good service will be going back More

by snowyjanette1957@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2022 -

Napoli Kia responded

This is what we love to hear! See you at your next service appointment! -Napoli Kia

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