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Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,173 Reviews

1,173 Reviews of Napoli Indoor Kia - Service Center

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May 13, 2022

Friendly service, very well-organized and efficient team. However, your 15 word minimum is very obnoxious. More

by REMCOM
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022 -

Napoli Kia responded

Thank you for taking the time to leave us a review! The 15-word minimum is a DelerRater requirement and not our own. Take care and we hope to see you next time here at Napoli Kia!

May 11, 2022

I am very pleased with the associate Omar Luzardo. I had the last two times. He was very helpful when I had to find a better appointment time and my car was ready for pickup at the time that I was gi More

by Donna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Omar Luzardo
May 11, 2022 -

Napoli Kia responded

Thank you for your review, Donna! We're so happy that Omar worked with you to provide you with the best appointment. We appreciate your review and look forward to seeing you next time at Napoli Kia!

May 10, 2022

As always very efficient and friendly. Excellent service, I have been to Napoli on several occasions, and they are far superior to the dealership that I purchased my Kia from. More

by JANET_KAPITAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2022 -

Napoli Kia responded

Thank you for your loyal business, Janet! It's always a pleasure having you visit us here at Napoli Kia and we look forward to seeing you next time!

May 10, 2022

Worst experience I have ever had might be good as a dealership but for Car service my experience was horrible More

by Horrible
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh
May 19, 2022 -

Napoli Kia responded

We'd like to understand what happened to cause the low rating. Please reach out when you have time to go over this situation in more detail. Thank you, Ruben Burgos - Service Mgr - 203-787-5850

May 09, 2022

Easy to schedule appointment. The drop off was quick, and friendly service. Service attendant was very pleasant & helpful! More

by DWLODARSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure of name & not near receipt
May 09, 2022 -

Napoli Kia responded

This is what we love to hear! See you next time at Napoli Kia!

May 08, 2022

Great service on my Toyota Prius. Excellent communication, estimate, as well as finishing my car on time. Friendly, feels like family whenever I take my car there! I discovered Napoli More

by DAVESEND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Dimatteo
May 10, 2022 -

Napoli Kia responded

Hi Dave, thank you for sharing your experience working with our team at Napoli Kia! We hope to see you next time!

May 07, 2022

Omar and Josh are great to work with and went above and beyond to help me out with my minor car problems More

by MALCOLMP0
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Omar, Josh
May 09, 2022 -

Napoli Kia responded

Thank you for sharing your experience! We're so glad Omar & Josh were able to help you out and we'll be sure to pass along these kind comments to them. Thanks for visiting Napoli Kia and please don't hesitate to reach out if there's anything else we can do for you!

May 07, 2022

Napoli kia is the best dealership in the region. Consistent and clear communication with great work always helps. More

by pastor3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2022 -

Napoli Kia responded

Wow, thank you so much for the kind review! We appreciate your confidence in the Napoli Kia team and look forward to your next visit!

May 04, 2022

It was the worst experience every was a hassle to try an get my car fixed the towing company they have sucks an customer service was horrible More

by joseburgos297
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Mike Haverl
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2022 -

Napoli Kia responded

Hi Jose, thank you for taking the time to share this feedback. We're sorry we couldn't provide you with a better experience and wish for the opportunity to discuss this with you further. Please contact me at your earliest convenience. Thanks, Ruben Burgos - Service Mgr - 203-787-5850

April 29, 2022

The experience was pleasant and peaceful. Everyone with whom I interacted answered my questions and went out of their ways to help. More

by FAITHFUL14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh
Apr 29, 2022 -

Napoli Kia responded

Thank you for the wonderful feedback about your recent visit here at Napoli Kia! We appreciate your business and hope to see you again next time!

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