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Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,173 Reviews
Call Service Center (203) 783-5850

1,173 Reviews of Napoli Indoor Kia - Service Center

Sort by
June 03, 2022

Great Customer service and extremely accommodating! Very pleased with the professional and personal service by Omar!!! More

by VENOAL1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar
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Jun 03, 2022 -

Napoli Kia responded

Thank you for the wonderful feedback! We're happy to hear Omar & the team took great care of you during your visit and we hope to see you again next time here at Napoli Kia!

June 01, 2022

Pleasant, clean, experienced, communicative atmosphere. Keep on in the loop about your car services and that is good. More

by Trisha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
5 star, can’t remember they name.
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Jun 01, 2022 -

Napoli Kia responded

Thank you for the five stars, Trisha! We appreciate the kind words and we hope to see you here at Napoli Kia for any future services you might need.

June 01, 2022

I had a key and fob programmed as well as a backup camera replaced. They were under the time I allotted for the service and came in a bit lower in price. The key works just fine. The camera is crystal clear. More

by Fusco.LW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar
Report | Print
Jun 02, 2022 -

Napoli Kia responded

Thank you for the excellent feedback! It was our privilege to serve you and we hope we have the opportunity to do so again in the future. Take care! - The Napoli Kia Team

May 31, 2022

It was a pleasure to work with Jennifer and the shop foreman Ricky concerning the short block replacement on my Kia. More

by ROY.DANIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricky Tun
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May 31, 2022 -

Napoli Kia responded

Thank you for the five stars, Roy! We appreciate the kind words and are happy to hear that Ricky and Jennifer could be of such help. We hope to see you here at Napoli Kia for all of your future automotive needs.

May 31, 2022

Napoli Kia got my car in the next day. Fixed the problem and found some mice had chewed through wires to the spark plugs. Also fixed my window! More

by sudol2424
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Haverl
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2022 -

Napoli Kia responded

Thank you for the review! We appreciate the kind words and we hope to see you here at Napoli Kia for all of your future automotive needs!

May 30, 2022

First appointment was a bust. My part wasn't ordered. New appointment is tomorrow and was told all is fine now. I shall see. Fob and backup camera are to be done. More

by Fusco.LW
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Omar
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May 30, 2022 -

Fusco.LW responded

Omar was not the person I set up my original appointment with on the telephone. He was the one to come face me with the news about my part. Thanks for being straightforward with me.

Jun 13, 2022 -

Napoli Kia responded

Hi Fusco, thank you for leaving a review. If there's anything else we can do for you following your appointment, feel free to reach out. Thanks, Ruben Burgos - Service Mgr - 203-787-5850

May 30, 2022

Good service Josh was very helpful and it was very quick in and out in about 30 minutes More

by imagunner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh
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May 31, 2022 -

Napoli Kia responded

Thank you for the review! We are glad to hear that Josh could assist you, and we hope to see you here at Napoli Kia again!

May 26, 2022

Great customer service, everyone was nice and respectful. I had this guy name josh and he was very helpful and I was very satisfied with my visit. Thank you. More

by Jaiquan_williams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Salvatore Liuzzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Smith Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh
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May 27, 2022 -

Napoli Kia responded

Thank you for this positive review, we appreciate it! We're happy to hear how Josh could help facilitate your service and we hope to see you here again at Napoli Kia!

May 25, 2022

I had to have my catylitic converter replaced. In order to save me money, my car was sent elsewhere to be fixed & it resulted in a big savings for me. More

by ABIGMICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2022 -

Napoli Kia responded

Thank you for sharing this experience and please don't hesitate to reach out if we can be of service again in the future. Take care!

May 25, 2022

I was happy with the service that they did on my wife’s car. Thank you. More

by Tomwebermusic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 26, 2022 -

Napoli Kia responded

It was our privilege to serve you! Thanks for trusting Napoli Kia with your wife's vehicle and please don't hesitate to reach out if we can be of service again in the future!

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